Forum Discussion
Unable to view Active user and unable to add shared mailbox
Hi Team, I'm trying to add a shared mailbox under MS 365 Admin, I am unable to 1. Add a new user (admin role error) 2. View active user (which I'm logged in with) 3. Add a shared mailbox (retry...
Seems this is a permission and role assignment issue in Microsoft 365 Admin that blocks adding shared mailboxes and viewing active users. Only accounts with the Exchange admin role (or Global admin with proper RBAC permissions) can create shared mailboxes, and the subscription type must include Exchange Online.
https://github.com/MicrosoftDocs/microsoft-365-docs/blob/public/microsoft-365/admin/email/create-a-shared-mailbox.md