Office.com “All Apps” unreachable on mobile until you “Request Desktop Version”

Title: Unable to Access “All Apps” on [Office.com] from a Mobile Browser

Summary: When signing in to [Office.com] on a mobile device, users may be redirected to the App Store or Microsoft 365 mobile app page. Returning to the browser results in a mobile‑only version of [Office.com] where the standard navigation menu (including the “All Apps” option) is not available. Additional steps are required to force the desktop version so the full app launcher can be reached.

--- Symptoms

• No 9‑dot “waffle” app launcher icon appears on [Office.com] when using a mobile browser.
• After signing in, [Office.com] displays a simplified mobile page with no left navigation bar.
• Selecting “All Apps” (once desktop mode is enabled) fails to redirect. • Users are unable to browse or launch the full list of Microsoft 365 apps.

--- Cause

[Office.com] detects a mobile device and forces a mobile‑optimized experience. Mobile redirection also occurs after being sent to the App Store or Microsoft 365 app download page during authentication. This prevents access to the desktop navigation UI, including the full “Apps” menu. --- Resolution / Workaround Follow the steps below to force the full desktop version of [Office.com] and successfully access the “All Apps” list.

Step 1 — Sign in normally

1. Open your mobile browser.
2. Navigate to https://office.com/.
3. Sign in with your Microsoft 365 account.
4. If redirected to the App Store/Microsoft 365 app page, return to your browser.

Step 2 — Open the browser’s site‑options menu

1. In your address bar, tap the puzzle‑piece icon located beside the URL.
2. Inside that menu, tap the three dots ( … ) to expand options.
3. Select Request Desktop Version.

Step 3 — Re‑authenticate

• [Office.com] will reload and may require you to sign in again.
• After signing in, the mobile site may still appear.

Step 4 — Request the desktop version again

1. Tap the puzzle‑piece menu a second time.
2. Select Request Desktop Version again.
3. This time, [Office.com] will load the full desktop interface, including the left navigation bar.

Step 5 — Access the full apps list

• In the left sidebar, select Apps.
• The All Apps link in this menu may fail to redirect. This is expected.

Step 6 — Use a direct URL to reach All Apps

1. In the address bar, manually enter: https://office.com/apps
2. The page will load successfully.
3. Selecting All Apps from this page now works as expected.