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alexk_gsb's avatar
alexk_gsb
Copper Contributor
Apr 14, 2021

O365 group NEW messages/conversations are not visible in Outlook O365

Several of my users have reported that they are unable to see new messages under Groups. Outlook shows a number of the new messages, but when they click on a group, they can see only old messages downloaded when Outlook was working properly.

I have the same issue on one of my computers as well.

The only way to view/read new group messages for 'unsubscribed' groups is OWA

Outlook/Group conversation works on a new Windows user profile.

Environment: Windows 10 b.19042.928. Outlook O365 with all the most recent updates applied.

Troubleshooting steps: Tried almost everything, except deleting/re-creating Windows user profile. 

re-installing, repairing Office does not solve the issue. Re-creating new Outlook profile fixes the problem ONLY until Outlook is restarted.

I have worked with ms support agents for hours with no luck. Then they simply decided to abandon my issue as I haven't heard from them at all even after I've tried to follow up (many times) requesting a response. I created support ticket Sep 9 2020 and now it's mid April 2021. I do not get any responses.

office 365

3 Replies

  • PDostiyar's avatar
    PDostiyar
    Bronze Contributor
    Apr 14, 2021

    alexk_gsb  are you able to see these message / emails on the web client under group? if so then will investigate by creating an alternative or secondary profile of outlook and check how it works.

    • alexk_gsb's avatar
      alexk_gsb
      Copper Contributor
      Apr 14, 2021
      well, as i've mentioned in my original post,
      1. I'm able to see the new messages in OWA
      2. under new/secondary profile it works until Outlook is restarted
      • Federico_rama's avatar
        Federico_rama
        Copper Contributor
        Apr 15, 2021

        alexk_gsb Hi, i think that i'm having this issue. This is the old outlook app, working properly and showing the latest mails:

         

         

        This is my up to date Outlook client not showing the search bar and displaying old messages:

         

         

        i'm gonna try to reinstall (uninstalling with Office removal tool and installing with ODT) and see if it works

         

         

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