Not receiving emails from external senders.

Question

Hi

I have a Microsoft 365 Business Basic account. I have a domain purchased externally which I have configured on MS account. We are able to send emails to external senders but not receiving emails from external senders.

What did we miss.

Thank you.

Regards

kidd_ip · Answer

infarna&nbsp;which portal we did the setup with public DNS? May find some clue from there

gopi_m · Answer

1.check the MX record is added in public DNS.2.if public DNS is added, then do the Mail trace in your Exchange Admin, Direct link https://admin.exchange.microsoft.com/#/messagetrace

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Not receiving emails from external senders.

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