Forum Discussion

atirhi's avatar
atirhi
Copper Contributor
Sep 17, 2020

Adding domain to Office 365 caused outlook to point to office 365 instead of on-premises exchange

Dear All,   i have the following situation and need an advice please:   * We have office 365 account for using Microsoft Apps with 80 users added to it with abc.onmicrosoft.com domain. * We have...
Domains
office 365
atirhi's avatar
atirhi
Copper Contributor
Sep 17, 2020

PeterRising 

 

thank you very much. I didn't change the MX records, I just added the TXT record for verification. That's why I'm confused of why outlook switched to the cloud accounts.

 

thanks

PeterRising's avatar
PeterRising
MVP
Sep 17, 2020

atirhi 

 

Hmm, that is odd.  Autodiscover record definitely not pointing to autodiscover.outlook.com?

 

What M365 licences have you assigned to the cloud users?

 

  • atirhi's avatar
    atirhi
    Copper Contributor
    Sep 17, 2020

    PeterRising 

     

    Microsoft 365 Business Standard

    • PeterRising's avatar
      PeterRising
      MVP
      Sep 17, 2020

      atirhi 

       

      Sorry, you did say that in your original post.  

       

      OK, that is baffling if you've only verified ownership of the domain with the TXT record but changed no other DNS settings.

       

      Whenever something like this occurs, it's always inevitably DNS.

Resources