Forum Discussion
Unrecoverable Error
Hi Wes, YES I had Text Cursor turned on (Narrator is off) and YES turning it off corrected the error loop problem. I tested the error first then turned Text Cursor off after which I could not duplicate the error. Great find! Good to hear MS recognized the problem and is correcting it.
Thanks again Wes,
Bert
Wow. The last thing I would have guessed might well be a Windows Cursor setting that caused this. Thanks for persisting and thanks for posting your resolution.
One last thing. Do you mind posting a screenshot of where and how you change this setting? Future visitors might benefit as well from the visual.
- BertK1450Aug 08, 2020Copper Contributor
Go to Windows settings > Ease of Use > Text Cursor
Credit goes to Wes, he did all the investigation.
Bert
- George_HepworthAug 08, 2020Silver Contributor
BertK1450 Thanks to both of you.
It boggles my mind that this setting would have such a debilitating impact on an Office application.
- Wes_JanAug 08, 2020Copper Contributor
George:
And I thank you for passing my initial message onto Shane, who has persevered on the MS end until a chance discovery was made, which allowed the identification of some possible causes.
Will await the MS "fix".
Wes Jan