Forum Discussion

Copper Contributor

Nov 15, 2021

Unable to Create or open MS Access database

When I create a new Access database or open an existing Access database I received this error message: "Cannot open a database created with a previous version of your application." MS IT support r...

access

office 365

George_Hepworth

Silver Contributor

Nov 15, 2021

OCTORT39

Something doesn't add up in this description, so let's tease out the different parts.

You have MS 365 installed on your computer. It is properly licensed and activated. Correct?

You have one or more existing accdb files (Access database files) on your computer. Correct?

When you try to open one of those existing accdb files using MS Access 365, this reported error message appears and you can't continue. Correct?

You can start Access, but when you try to create a new accdb, the SAME error message appears?

OCTORT39

Copper Contributor

Nov 15, 2021

Hi George_Hepworth ,

You have MS 365 installed on your computer. It is properly licensed and activated. Correct? --YES--

You have one or more existing accdb files (Access database files) on your computer. Correct? --YES--

When you try to open one of those existing accdb files using MS Access 365, this reported error message appears and you can't continue. Correct? --YES--

You can start Access, but when you try to create a new accdb, the SAME error message appears? --YES--

thanks for your help George, we can talk over the phone if you want, we've met at PAUG conference in the past.