Forum Discussion
Run-Time Error 3340: Do NOT have problem updates installed
Like many others, I returned to work today (11/18) only to find our app spitting out this Run-Time 3340, query is corrupt error. I tried searching the latest updates for the problem updates (KB448412...
Shane Groff
Microsoft
MicrosoftCan you follow the steps here: https://docs.microsoft.com/en-us/office365/troubleshoot/administration/automatic-updates
To see if you have a group policy setting here:
HKEY_LOCAL_MACHINE\software\policies\microsoft\office\16.0\common\OfficeUpdate
That may be hiding the Update Options button?
Thanks Shane. Oddly, I do not have that in the registry for any of our machines. I tried to add it to one machine and it did not work. If you run across any other ideas, I would appreciate that very much
- Shane Groff
I didn't notice that it says "Microsoft Store" next to your build number in the About Access box.
This means that you have the Microsoft Store version of Office. To get an update, you should open the Microsoft Store, click on the ... in the upper right corner, and choose Downloads and Updates.
That should update your version of Office to get the fix.