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thefaydra's avatar
thefaydra
Copper Contributor
Nov 18, 2019

Run-Time Error 3340: Do NOT have problem updates installed

Like many others, I returned to work today (11/18) only to find our app spitting out this Run-Time 3340, query is corrupt error. I tried searching the latest updates for the problem updates (KB448412...
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lwestberg's avatar
lwestberg
Copper Contributor
Nov 19, 2019

Shane Groff 

 

Do you have an idea as to why this option does not show up in my Office365 menu? v1910 or v1902

"File/Account/UpdateOptions/UpdateNow to get a fix for this issue."

Thanks for any input!

Shane Groff's avatar
Shane Groff
Icon for Microsoft rankMicrosoft
Nov 19, 2019

lwestberg II'm not sure I understand your question.

 

When you choose 'File', then 'Account', what does it say under 'About Access'?

If it doesn't show a Version/Build number there, if you click on About About Access, then what build number does it show then?

 

Shane

  • lwestberg's avatar
    lwestberg
    Copper Contributor
    Nov 19, 2019

    Shane Groff 

     

    Attached are two screen shots.  Thanks for the help.

    • Shane Groff's avatar
      Shane Groff
      Icon for Microsoft rankMicrosoft
      Nov 19, 2019

      lwestberg You are on Office Insider channel, so I think the Update Now option is hidden inside the Office Insider button.

       

      You might need to switch from Monthly-Targeted back to Monthly in order to ensure you get the fix right away (it will be available soon, regardless, but I know it is available now for Monthly channel).

      • lwestberg's avatar
        lwestberg
        Copper Contributor
        Nov 20, 2019

        Thanks for yout input I appreciate it.  Most of our machines have the screen shots in there attachments.  Do you have a suggestion?

         

        Any help is appreciated

         

        Shane Groff 

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