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hlau_msd
Copper Contributor
Aug 20, 2026

Print to PDF and crashing issue - Access Version 2607 and 2608

Multiple customers are reporting crashing and print to pdf issues after updateing to Access version 2607 and 2608. 

 

Versions with the issue:

Version 2607 (Build 16.0.20228.20190), Version 2608 (Build 16.0.20326.20072), and Version 2608 (Build 16.0.20326.20100)

 

Working version is version 2606 (Build 16.0.20131.20154), rolling back to this will resolve these issues. 

 

Crashing (Build 16.0.20326.20022)

Some users reported that crashes occur shortly after opening the Access application. Here is the event log error.

Faulting application name: msaccess.exe, version: 16.0.20326.20100, time stamp: 0x6a83d187

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000409

Fault offset: 0x00007ffb274a628f

Faulting process id: 0x5BF8

Faulting application start time: 0x1DD2FF382F4BC5A

Faulting application path: C:\Program Files\Microsoft Office\root\Office16\msaccess.exe

Faulting module path: unknown

Report Id: a6329f20-3c01-439f-a152-a7cdb6ef74b4

Faulting package full name:

Faulting package-relative application ID:

 

PDF not formatting correctly (Build 16.0.20228.20190 and Build 16.0.20326.20072)

Exporting the Access report to PDF will cause the following issues. 

  1. When exporting a multi-page report as PDF, the second page displays at a quarter of its original size.
  2. Some users experience the right margin being slightly larger, causing the right size to be cut off.
  3. Some text on the report are changed to a different font type and size after exporting PDF. 

 

Form textbox, label and buttons display properties are changed after previewing a report (Replicated on Build 16.0.20228.20190)

After closing the print preview of a report, the Access form's textbox, label and buttons are not displayed correctly. Some text are not visible, background color seems to have changed, font type are different as well. The Access application is required to be closed and reopen to fix the issue. 

 

1 Reply

  • I was unable to repro the crash using Build 16.0.20326.20100 (32-bit).
    Can you please try to repro it with the Northwind 2.5 Dev edition, the Catalog report (under Reports). That one worked fine for me,