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hlau's avatar
hlau
Copper Contributor
Oct 28, 2026

Out of memory error - Access Version 2610 (Build 20527.20088)

Multiple customers are reporting out of memory error after Office updated to version 2610 (Build 20527.20088). Some customers would receive the out of memory error after an hour or within a few minut...
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Karl_Donaubauer's avatar
Karl_Donaubauer
MVP
Oct 30, 2026

Hi Henry,

A question to narrow down the affected versions/builds: 

Why are you rolling them back to version 2608 instead of 2609? Just like that, or have you tested the rollback to 2609 and found that it didn't fix the problem?

Info for other readers: Microsoft is investigating and trying to reproduce the crashes. hlau here is already providing crash dumps that could help. Let me know if there is an affected reader here who can provide a repro database (potentially reduced to the bare essentials) that "reliably" shows the crashes.

Servus
Karl
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  • hlau_msd's avatar
    hlau_msd
    Tin Contributor
    Oct 30, 2026

    Karl_Donaubauer​ Here is the dump file from someone who had the crashing issue that is on version 2610 build 20527.20112. 

  • hlau_msd's avatar
    hlau_msd
    Tin Contributor
    Oct 30, 2026

    We are rolling back customers to version 2608 because it seems to be the most stable version at this point. Version 2609 still have a number of issues. These issues do not occur with all customers, but it seems to affect a portion of these customers that are on versoin 2609. 

    • Out of memory and crashing issue.
    • Can't open reports unless default printer is set as the 'Microsoft Print to PDF'.
    • Can't print unless default printer is set as the 'Microsoft Print to PDF', then user can select which printer to print to. 
    • MSAccess can't be opened unless default printer is set as the 'Microsoft Print to PDF'.