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Art_Menius's avatar
Art_Menius
Brass Contributor
Nov 18, 2022
Solved

Access freezes when I copy a record

Windows 11 Office 365 Access   Suddenly, when I copied a record in the database Access froze as if it didn't have enough memory. I tried compact and repair, repairing Office, uninstalling and reins...
access
office 365
  • Art_Menius's avatar
    Art_Menius
    Dec 03, 2022
    I also did that and saw the problem remained
Jon_Crumiller's avatar
Jon_Crumiller
Copper Contributor
Nov 25, 2022
That's unconscionable. If I have time today I'll construct a simple step-by-step if creating a new table with the obvious freeze flaw, which will be indisputable by MSC support because it's a newly created table.
Art_Menius's avatar
Art_Menius
Brass Contributor
Nov 25, 2022
Thanks. The front line people have seen the error happen but think it is specific to tables in my databases.
  • Art_Menius's avatar
    Art_Menius
    Brass Contributor
    Nov 30, 2022
    I remain stonewalled by MS Support, fruitlessly asking them to look at this thread to see it isn't my issue and not because my copy of Access is corrupt.

    This afternoon after once again fruitlessly asking them to look at this thread, I asked on chat: "In other words, this is a bug. Is there no way to report a new bug to the Access developers without paying $499 to submit a ticket?"

    MS Support: "I really do apologize as the issue that you are having is already out of my scope of support and I am not trained for that. And to have assistance on your issue, you will be needing to create a support ticket to them [support hub]."
    • Shane Groff's avatar
      Shane Groff
      Icon for Microsoft rankMicrosoft
      Nov 30, 2022

      Art_Menius We are aware of the issue, and it does look like a problem in Windows. It is being investigated.

      • VBA_Coder's avatar
        VBA_Coder
        Copper Contributor
        Dec 03, 2022

        Shane Groff 

         

        I have the exact same problem, and I did have a Access support person via Chat and Phone Call, remote control my PC and saw the problem.  We did uninstall one of the updates to Win11, and the problem went away and was asked to wait for the next update before applying anything.  Well, today, I ran the Windows Update check and installed the latest update patch that just came out "2022-11 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5020044)" and the problem is still there.  Now the freeze seems even longer in Access to where before it was around 45 seconds, but now it is well over a minute before Access becomes unfrozen

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