Forum Discussion
Access freezes when I copy a record
Windows 11 Office 365 Access Suddenly, when I copied a record in the database Access froze as if it didn't have enough memory. I tried compact and repair, repairing Office, uninstalling and reins...
- I also did that and saw the problem remained
It is clear from your responses that this is an Access wide issue that probably resulted from a WIN 11 update. MS support, including for business which is supposed to support Access, insists this a "table specific" issue - a flaw in one or more of my tables - rather than an Access issue. As such, they want $499 for me just to submit a ticket. Worst experience I have had with MS Support in 35 years. Anyone know how to communicate to the Access team that this is an Access issue?
That's unconscionable. If I have time today I'll construct a simple step-by-step if creating a new table with the obvious freeze flaw, which will be indisputable by MSC support because it's a newly created table.
- Thanks. The front line people have seen the error happen but think it is specific to tables in my databases.
- I remain stonewalled by MS Support, fruitlessly asking them to look at this thread to see it isn't my issue and not because my copy of Access is corrupt.
This afternoon after once again fruitlessly asking them to look at this thread, I asked on chat: "In other words, this is a bug. Is there no way to report a new bug to the Access developers without paying $499 to submit a ticket?"
MS Support: "I really do apologize as the issue that you are having is already out of my scope of support and I am not trained for that. And to have assistance on your issue, you will be needing to create a support ticket to them [support hub]."- Shane Groff
Microsoft
Art_Menius We are aware of the issue, and it does look like a problem in Windows. It is being investigated.
