Forum Discussion
"Transcribe" in Word Online not working
Anyone else seeing this issue or having the same problem. If I can get the "pull down" menu to work and show me the "transcribe" option, when I choose "transcribe" it tells me I have to upgrade to "Premium" despite the fact I'm already a premium subscriber and have been for years.
2 Replies
There is a known issue with Transcribe at the moment. See Suzanne S. Barnhill's reply in the thread at https://answers.microsoft.com/en-us/msoffice/forum/all/word-will-not-transcribe-uploaded-audio/db382a7f-ae40-407e-ae00-aa98bf3d1ba2:
"Report from Microsoft: 'We have a tracking bug opened, and the offending change has been rolled back by the team.'"
Since you mentioned Word Online, below steps may help:
- Check your subscription status: Go to File > Account in Word Online and confirm that your Microsoft 365 subscription is active and recognized.
- Switch browsers: Some users have had better luck using Microsoft Edge or trying incognito/private mode.
- Clear browser cache: Old cookies or cached data can interfere with feature access.
- Language settings: Make sure your display language is set to English (US)—Transcribe is only supported in that language for now.
- Update your browser: An outdated browser can cause compatibility issues with Word Online features.
