Recent Discussions
Copilot android
Hello world. Last week Copilot stopped working. It Always says "seems Like you are Not logged in". I am logged in. Can See recent Chats. Can Log Out and Log in again and already deleted and reinstalled the App a few Times. Nothing works. App even Shows logged in when i Check the Status but when i try to interact: seems Like youre Not logged in" again. Can Andybody Help me please?
Integration with Salesforce Service Cloud
Exploring the use cases for CP for Service with SF Service Cloud integration. I understand that it can connect to the SF KB to source information. However how does the embedded CP into SF work? Is it able to read and summarise data within SF page? Or does it require the agent to input the description into the CP? Does it ever pull case information from SF so it can provide case history or related tickets, or is it purely just connected to the KB? I'm also not entirely clear on the differentiators between CP Service and CP Studio, in Studio you can create CPs that have external data sources from SF. CP 365 would provide the Teams calls/summaries. I am also assuming you would need CP Studio to set up the customer facing bot and this is not included in CP Service?CoPilot Rewrite - Replace bugs
Hi, I was getting CoPilot to Auto Rewrite. However, when I "Replace" them, the replaced text are not exactly what was generated from CoPilot. As you can see from the results below, some sections, especially the middle part had been truncated. Any idea how to resolve this? Thanks in advance.
Is this the right place to discuss issues with Skype / Copilot integration?
I'm a retired Microsoft Alumni, looking for good support on an bug report. Does PSS listen in here? bug_report: title: "Issue with Chat Interface" description: "User experiences difficulty in initiating conversation without using '@Copilot'." steps_to_reproduce: • "User enters the chat interface." • "User types a message without using '@Copilot'." • "The message does not receive a response from Copilot." expected_result: "Copilot should respond to user messages without the need for a specific callout." actual_result: "Copilot does not respond unless '@Copilot' is used according to the user." user_impact: "This issue may prevent users from seamlessly interacting with Copilot." environment: "Chat interface as of Fri, 19 Apr 2024." additional_notes: "The user has reported that the standard method of initiating conversation does not work for them." Alternative acceptable report, treat this as a doc bug, and tell copilot how to better introduce itself. Transcript: transcript: • user: "Copilot can you summarize how to access your services in this chat?" copilot: "Certainly! Here's how you can access my services in this chat: [explanation]..." • user: "Copilot I think that actually is not a good quick description. You need to start with typing @Co followed by to get your attention, right?" copilot: "Actually, there's no need to type '@Co' to get my attention. You can simply start typing your question or request directly into the chat..." • user: "OK, trust but verify." copilot: "I'm here to assist you, and you can simply start typing your message to get my attention..." • user: "Copilot your last answer seems factually incorrect." copilot: "I apologize if there was any confusion in my previous response. I strive to provide accurate information..." • user: "Copilot I still need to start with @Copilot to get your attentioin. Create a bug report for me on this." copilot: "I'm here to assist you, and you can simply start typing your message to get my attention. However, I'm not able to create bug reports..." • user: "It just doesn't work that way for me. LINDA Mayra can you try?" • user: "Copilot finalize this entire session in YAML format, structured like a bug report" copilot: "I'm sorry, but I'm unable to create bug reports or interact with external systems. However, I can help you structure your session in YAML format..." • user: "Copilot is there a way of generating a transcript and debug information?"
Copilot for Service roadmap on context awareness
I am writing to inquire about the roadmap of Copilot for Service in the use case of Salesforce/ServiceNow in the scenario of understanding the context of customer conversations (e.g. email or real-time communication). Will it be available? Regarding the experience/configuration, given that we can embed the service chatbot through an iFrame script today, would the configuration to enable context awareness be a completely different setup?
