When it comes to keeping the clocks in your organization running normally, you rely on our Windows engineers. We, in turn, look to governments for timely collaboration. Let's talk about the importanc...
Updated Jun 20, 2023
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Hi, can you let us know the timeline required when you need to create a new Timezone for a given country, as occured in 2021 in South Sudan?
I mention this because over two years later you have still not added support for the new South Sudan timezone into Microsoft Teams, which is meant to be one of your 'flagship' products.
The new timezone was '(UTC+02:00) Juba' and here is a screenshot of the available timezones in Teams, taken today.
I have raised multiple tickets with Microsoft Support over the last few years (cases #:27897316, #:31333506, #36234961), via Github, UserVoice (now defunct), the Timezone blog, Microsoft Answers and on Twitter. Microsoft Support have acknowledged the problem but stated 3 days ago, and I quote 'there is no ETA as to when this issue will be resolved and further stated that the issue was not been picked up initially due to competing priorities, which they are currently working on.'. This is over 2 years since the change. See below for other updates we have received.
So perhaps when you say 'You can get the change as part of the monthly security update, released on the second Tuesday of the month,' you need to add that a new time zone needs to be created for a smaller country with fewer IT users which Microsoft have for some reason chosen to deprioritise, and it involves Microsoft Teams, it will take over 2 years and you won't be provided with any ETA as to when it will be resolved?