Technical Enablement:
Once you've completed the foundational enablement for implementation and adoption of Viva Glint you should consider reviewing the technical enablement path to help you develop a deeper understanding of some of the technical steps of Viva Glint setup and customer support.
Accessing your customer’s Glint tenant:
As a partner, you'll be a strategic advisor to a customer. Depending on the services you're providing the customer, you may or may not need access to the customer's Viva Glint tenant. If access is required, follow these steps get access to the customer's Viva Glint tenant:
- Step1: An Azure Active Directory (AAD) tenant admin at the customer creates a member account in the customer AAD tenant for you, the partner.
- Step 2: In Viva Glint, the customer adds you, the partner, to a Support user role. A support user would need a Company Admin role in order to access Advanced Configuration settings within the platform.
Filing a support ticket on behalf of the customer also requires a user to be a service admin in Microsoft Admin Center.
Getting technical support:
Viva Glint: Technical Support
For technical support issues on Viva Glint: A ticket should be filed in the customer's Microsoft Admin Center. Filing a support ticket on behalf of the customer requires a user to be a tenant or service admin in Microsoft Admin Center. Support service admins will be available in the Microsoft Admin Center
If the customer files a support ticket through their Microsoft Admin Center, we recommend they copy their partner consultant as applicable to track additional needs.
LinkedIn Glint: Technical Support
For technical support issues on LinkedIn Glint: Submit a ticket to support. Viva Glint support tickets are submitted to support@glintinc.com. Use Technical Success guide attached to understand how to submit a task request.
If you are not finding the information you need to be successful as a Viva Glint Partner, please email vivaglintpartners@microsoft.com.
Microsoft