We’ve introduced an important usability improvement to the address selection experience in the service order workflow on both Surface Management Portal and Surface Support Portal.
When raising a service order, users can add both the billing and shipping addresses and save them for future use. Previously, all saved addresses were stored together and appeared in both dropdown menus. This caused confusion and made it difficult for users to select the correct one.
To improve this experience, we’ve separated saved addresses by type. Shipping addresses now appear only in the Shipping Address dropdown, and billing addresses appear only in the Billing Address dropdown.
As part of this update, all previously saved addresses have been moved to the Shipping Address section. Users can now save billing addresses separately as they create new orders.
This change makes the selection process simpler, clearer, and more intuitive, allowing users to easily select the right address.
To learn more about the Surface Management Portal and Surface Support Portal, see the following Microsoft Learn articles:
Microsoft
