Skype Room Systems v2 3.1.100.0 Update

strange, after I reimage ,the screen freeze is gone, everything is normal now and im still using v3.0.015  version. really inconsistent

Question to all - When we are using smartdock to smartdock call, the voice quality is not good specially when sharing screen. Are you guys using QOS on your network? im not a network guy thingy but I just want to know if you can advice me.

Smartdock calling a normal laptop is fine  but im not really sure whats the different when this two the same device communicate.

Just to add this is what we experience. Are you guys experiencing it? Hows your call quality when someone is sharing screen using the smartdock. us is really bad " voice cuts off and video degraded " If someone can confirm if this is a network issue, then good but the below says "its the TV model? " 

Regarding the quality, the sound starts breaking up and at times is cut completely. Video quality becomes degraded as soon as screen sharing is initiated on the dock, not pixelated, but is immediately lowered from HD and vice versa when the laptop is disconnected. This can be consistently reproduced. As I mentioned this issue could not be reproduced with a video projector.

https://techcommunity.microsoft.com/t5/Skype-for-Business-IT-Pro/SRS-V3-Logitech-SmartDock-and-HDMI-Video-Audio-issues-when/m-p/167368#M4135

Hi, 

Our Smartdock is running on 3.1.100 and the virtual keyboard does not pop up when we select "New Meeting".

This was working before, can this be fixed relatively soon as we are still on Exchange 2010!

Regards!

Will Microsoft/Logitech please respond to the following:

1. Please tell us how to correctly process an RMA for both the smartdock and surface pro.

2. Please post reliable instructions for properly re-configuring/re-imaging the surface pro for use with smartdock. Please include all steps and current Versions of OS, SRS and CEC patch that are proven to work reliably with single and dual display and what the order of operations for updating should be.  

4. Please provide a list of all surface pro update options that need to be selected or turned off.

4. Please provide a fix for CEC not working, Dual display not working, smartdock sensor not working, displays stops being recognized and no longer sees smartdock as source, surface pro freeze-up. (One day the smartdock works and the next day it does not).

5. Please release a list of Pro Displays (make/model) that are proven to work with the smartdock Surface Pro CEC reliably and without failure.

6. Please tell us when the Flex extender will be available.

We were about to deploy 200+ units for a fortune 100 company. This project is now on hold until we can prove the smartdock actually works. We can't wait much longer for responses to our questions and solutions to our problems of which there have been many.

Thank you!

Update on last post:

Issues:

- The SRS device screen will freeze at random times and not respond to any input. Frozen screen won't automatic display unless manually activate    and shows last awaken time stamp.  

-  We have to reboot the device as a temporary solution to restore service

-  Common theme this problem occurred when SRS software updated to 3.1.100.0

Here is our setup:

• All the SRS devices are either Surface Pro 4 and Surface Pro 5 connect to Logitech Smart Docks
• Have devices joined to Domain and devices not joined to Domain
• SRS version 3.1.100.0 and Logitech Smart Dock
• All the Surface Pro 4 / 5 devices are running Windows 10 build 1703

We have active ticket open for 2 weeks with Microsoft which hasn't been helpful with providing any troubleshooting, only provided simple references to the SRS techcommunity blogs which I have read and tried everything to resolved this as suggested by Microsoft and community users. Nothing has worked.

Only solution recommend so far from Microsoft support is to reimage our SRS devices which we know and don't want to do unless no other options are available. As have many production SRS units onsite and remote, this has been problematic. We have an old SkypeDeploymentKit v3.0.015 have reimage a system back and start locking down Windows Updates and Windows Store updates. Waiting for Microsoft support but doesn't look promising.

 Johan,

We are having similar issues on our SRS 3.1.100.0.  The screen will freeze at random times and not respond to any input. Though it appears the hardware is sensing input as the "water drops" as you put it are visible when touching the screen.  

I will be attempting to reset my device to see if it resolves any issues.  FWIW, we are NOT running this device on our domain at this time.

Hi again,

Unfortunately our issue has not been resolved. It was fully working for one day, then it went back to normal. Same as issue as rodelmurex describes, our screen freezes and we have to do a hard reboot. 

I cannot see anything in the event viewer that indicates "screen freezes". The screen is responsive after I manually wake it up, but is not responding to my clicks. I can see that it receives clicks as a water drop appears. 

hi johan, question when I joined this device to domain, the auto wake up when someone enter the room is not working :(

thanks for the info. I will not recommend this to other remote site which don't have a tech  . it seems really unstable .

Hi all,

As I described in my previous posts, we have had some problems with our screen being frozen every morning when we try to use the system, so we have to reboot the system everyday as a temporary solution, but after some digging and some help from this forum I think we've found a solution for our system. 

I have a theory, that enabling these two GPOs below, resolves the freezing issue. At least it might have done so for our system. 

After I logged in to Windows on this system, it did rapidly start a feature update, which ran for a few minutes, but did not succeed. This must be because the Skype Room System has set this update to fail. (See https://redmondmag.com/articles/2018/02/20/skype-room-systems-windows-10.aspx for more in depth info).

The thing that caught my attention was that I could not press anything else than the presented action buttons (OK, Cancel, etc). Everything else was frozen. So this got me thinking, that this is probably what happens in the background when the screen freezes. Therefor, I think that having the stated GPOs set to "Enabled" and disabling the possibility for this system to do any Windows Update, our Skype Room System seems to be fully functionally. At least for now. 

If by any chance we still experience the same issues in the upcoming days, I will post an update. But if this is a permanent solution, I will not post an update. I hope this information saves someones time!

Just posted this message to the 3.1.98.0 blog post.

CreateSRSMedia.ps1 script has been updated to better handle > 4GB file sizes.  Check it out here.

Hi all,

Our SRS units have recently been automatically updated to version 3.1.100.0 through the Windows Store and we have now notice devices experiencing freezing issues with touchscreen and during active meetings. Is there an archive of older SRSDeployKits_3.1.x as only 3.1.100 is now available to download and it isn't stable, plus steps to revert back to older version.

Thank you