Skype Room Systems v2 3.1.100.0 Update

Update on last post:

Issues:

- The SRS device screen will freeze at random times and not respond to any input. Frozen screen won't automatic display unless manually activate    and shows last awaken time stamp.  

-  We have to reboot the device as a temporary solution to restore service

-  Common theme this problem occurred when SRS software updated to 3.1.100.0

Here is our setup:

• All the SRS devices are either Surface Pro 4 and Surface Pro 5 connect to Logitech Smart Docks
• Have devices joined to Domain and devices not joined to Domain
• SRS version 3.1.100.0 and Logitech Smart Dock
• All the Surface Pro 4 / 5 devices are running Windows 10 build 1703

We have active ticket open for 2 weeks with Microsoft which hasn't been helpful with providing any troubleshooting, only provided simple references to the SRS techcommunity blogs which I have read and tried everything to resolved this as suggested by Microsoft and community users. Nothing has worked.

Only solution recommend so far from Microsoft support is to reimage our SRS devices which we know and don't want to do unless no other options are available. As have many production SRS units onsite and remote, this has been problematic. We have an old SkypeDeploymentKit v3.0.015 have reimage a system back and start locking down Windows Updates and Windows Store updates. Waiting for Microsoft support but doesn't look promising.