Montgomery County wanted to help its constituents more conveniently access important local information, but its existing AI chatbot, Monty, was limited in both scale and accessibility.
Montgomery County worked with Microsoft and Zammo.ai to expand its chatbot using Microsoft Azure OpenAI Service. Over 10 months, they developed Monty 2.0, which is capable of multi-turn conversations on 3,000 topics in 140 languages.
Launched in late 2024, Monty 2.0 has facilitated 20,000 constituent conversations, achieving a customer satisfaction rate of 50%. Now, Montgomery County constituents have personalized, instant access to topics about public services.
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Community Manager