November update: What’s new for partners in AI Business Solutions

News and Announcements

• Get ready for Microsoft Ignite 2026: Microsoft Ignite 2026, November 17–20, is coming up. Join in person or digitally to build connections, accelerate customer conversations, and get early product access to shape your 2027 plans. Attending in person? Register now to access exclusive partner programming, including the Microsoft AI Cloud Partner Program booth, exclusive networking areas, and dedicated partner sessions. Joining online? Access livestreamed and on-demand keynote and breakout sessions, planning tools, and online-exclusive experiences. Register today and check out the session catalog to start planning your Microsoft Ignite experience. 

• Deliver AI-powered outcomes across CRM, service, and business processes: New Microsoft innovations across customer relationship management (CRM), contact centers, and business process automation give you more ways to move customers from AI experimentation to measurable business outcomes. Explore the launch resources to turn customer signals into results, reinvent business processes with agents, and modernize contact centers with AI. 

• Make sure customers have the 28+ license key before upgrading Business Central: As of October 1, 2026, new on-premises releases of Microsoft Dynamics 365 Business Central version 28 and later use a single “28+” license key instead of version-specific keys. Before each version upgrade, confirm your customers have the refreshed 28+ key to avoid compatibility issues. Business Central online customers can download their Dual Use Rights license keys from the Microsoft 365 admin center by following   instructions on Microsoft Learn. 

• Turn Copilot trial success into agent-powered growth: A successful Copilot in 30 trial opens the door to a bigger customer conversation. In the latest blog from Alex Zagury, CVP of Global Channel Sales, learn how to turn that early momentum into a repeatable practice spanning adoption services, security and governance, Copilot Cowork activation, FinOps for AI, and agent-powered business processes. Use the resources, incentives, and ASPX signals to prioritize your next customer engagements and build new sources of recurring revenue. 

Incentives and Offers

• Drive AI adoption with a limited-time Microsoft 365 E7 + Copilot Credits promotional offer: Give customers another reason to take the next step with Microsoft 365 E7. Through December 31, 2026, Cloud Solution Provider (CSP) customers can access a limited-time Microsoft 365 E7 + annual Copilot Studio capacity pack Buy 5 Get 5 offer to activate usage-based AI scenarios and expand their AI adoption while managing consumption and costs. Use the promotion to start customer conversations about Microsoft 365 E7 and build momentum for secure, governed AI adoption at scale. Review the Partner Center announcement for more details and download the launch kit. Then begin identifying potential customer opportunities in partnership with your Microsoft sellers and within ASPX.  

• Create secure, AI-ready customer opportunities with 30% off Microsoft 365 E3: For a limited time, eligible customers purchasing at least 300 new Microsoft 365 E3 licenses on a new subscription through CSP can receive 30% off the net partner price. Available through June 30, 2027, the offer gives you a timely reason to engage customers using Office 365 in a limited capacity alongside Office standalones and on-premises solutions, consolidate productivity and security with Microsoft 365 E3, and establish a secure foundation for AI. Use the promotion to start upgrade conversations and expand your services opportunity across presales workshops, proofs of concept, deployment, and adoption. Annual commitment with annual or monthly billing is available. Download the partner promotion kit for customer-ready resources, explore go-to-market resources, and refer to the Global Promo Readiness Guide for offer details.   

• Save with Microsoft 365 Copilot Business: Customers want AI that delivers measurable value. Tap into a compelling, easy-to-position lever to scale Microsoft 365 Copilot Business so that employees can streamline everyday tasks and reduce costs for customers with a FY27 promotion. Get up to 15% off new add-on subscriptions on up to 300 licenses and 25% off the Microsoft 365 Business Basic + Copilot Business bundle on up to 300 licenses through December 31, 2026. All offers are subject to terms and eligibility. 

• Offer deeper Microsoft 365 Copilot savings to eligible nonprofit customers: New nonprofit-specific CSP promotions for Microsoft 365 Copilot can now be stacked on top of the existing 15% nonprofit discount, giving eligible nonprofit customers access to greater savings than were previously available. Available through December 31, 2026, these promotions include eligible discounts of up to 40% on one-year subscriptions. Review promotion eligibility requirements, validate Promo IDs in Partner Center, and use the appropriate nonprofit promotion when quoting and transacting for nonprofit customers. 

• Earn more for Copilot outcomes through consumption with FY27 incentive updates: Effective October 1, 2026, Microsoft made targeted adjustments to the FY27 partner incentives portfolio launched in July. Our total partner investment commitment remains in place. What’s changing is how that investment is targeted, so it stays available throughout the year and aligns with the greatest areas of customer opportunity. For AI Business Solutions partners, Microsoft 365 Copilot post-sales rewards are tied to validated consumption, with greater emphasis on impact within each customer account. Eligible partners can also pursue the Copilot Cowork activation incentive and the refreshed Business Applications Pre-Sales Advisor incentive, which now extends to CSP customers. Review the incentives guide for complete details and join an upcoming community call to learn more.  

Skilling and Events

• Build your AI Workforce expertise: Stay current with this month’s AI Workforce skilling opportunities, including virtual sessions, learning journeys, workshops, and on-demand training focused on Microsoft 365 Copilot, Copilot Cowork, Work IQ, agents, and secure AI productivity. Guide customers from AI experimentation to governed business outcomes while expanding services opportunities and deepening customer conversations. Explore the latest resources in the AI Business Solutions Skilling Hub and share them across your organization to drive registrations and build AI expertise across your teams.

Go-To-Market

• New signals to identify the next move for your Copilot customers: New CloudAscent and ASPX capabilities give you more information to identify which customers to prioritize and what action to take next. Use the Copilot Trial signal in CloudAscent to find customers for the Microsoft 365 Copilot 30-day trial and explore additional Microsoft 365 E7 and FLOW opportunities. In ASPX, Copilot in 30 Trial Recommendations, Trial Days Remaining, and expanded Admin Settings Recommendations give you greater visibility into trial progress and readiness so you can focus timely conversations around adoption, paid conversion, recovery, and expansion. Read the Partner Center announcement for details, resources, and next actions.

Customer Success

• How Context& turned Microsoft 365 Copilot into a governed, scalable platform for AI-powered work: Odense Kommune worked with Context& to build the business case, governance framework, and adoption plan that took Copilot from 30 licenses to 1,000. The result: annual cost savings, with about one-third of employees who have access using Copilot daily. Read the story to discover how a services-led approach to governance, training, and change management can help your customers scale AI.