A smooth and efficient internal support system keeps teams productive and employees happy. With Microsoft Lists, Microsoft Forms and Power Automate, you can create a simple yet powerful support ticket system that streamlines requests and ensures nothing falls through the cracks. In this blog, I'll walk you through setting up a support ticket form and portal, enabling notifications, organizing and assigning tickets, and automating updates using Power Automate—so your team can focus on what they do best while communicating their needs effectively.
Setting Up the Support Ticket Portal
First, we will set up the support ticket portal. This is where ticket requests will populate, be triaged, assigned and managed. It's a central location where th...
Updated Mar 17, 2025
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