We’ve heard reports that the Microsoft Teams Meeting Add-in for Outlook on Windows does not show up for some users who have installed the desktop app. There are several reasons why the add-in may no...
Updated Nov 09, 2023
Version 2.0
Blog Post
We had experienced this issue with the Teams add-in suddenly missing. In our case, I believe point #1 is the fix (compare the screen shots below). This may be something else to check if you have deprecated policies.
#1 – change meeting policy in the Teams admin center for the user to the Global policy (although the Outlook plug-in was allowed on all policies, the others were all marked as "deprecated")
#2 – also, we re-installed Teams recommended above:
- Uninstall Teams and close Outlook – do not open again until step 5
- Re-install Teams and sign-in at least once
- Close Teams (make sure it’s not still running in memory – there’s a setting to determine if it keeps running when you close, for me it was set to not to keep running)
- Open Teams
- Open Outlook – the add-in should be back
"The new Outlook" was selected throughout testing and not touched.
Before making the change in #1 where (Skype meeting option shown):
After making the change in #1 (Teams meeting open shown):
Note that this impacted user was on first release when the issue first occurred. For your information, we also tried to reinstall Office Pro Plus and Teams as well as upgrade to Windows 10 1803 first, but it didn’t change anything.