We’ve heard reports that the Microsoft Teams Meeting Add-in for Outlook on Windows does not show up for some users who have installed the desktop app. There are several reasons why the add-in may no...
Updated Nov 09, 2023
Version 2.0
Blog Post
Thanks for trying to support all these issues here.
We had a soft opening with teams and 400 active users. No problem. I now announced Teams as the official tool and problems arise.
We are in Island Mode (due to compliance with our external customers)
We are in Office 365 Semi Annual Mode and received Teams with the January Update (disabled auto start though)
Newest version installed.
Colleague gets new notebook (already active teams user):
- opens up Teams - opens up Outlook (profile gets created) - no addin
- Closes Teams and Outlook. Opens Outlook - no addin
Logfile from addin install created before the profile creation (32 bit Office here!)
020-02-28-08:15:00.619 before cleanup unused versions
2020-02-28-08:15:00.747 Addin directory exists. Copy was successful
2020-02-28-08:15:00.749 COM registration. Regsvr Path: C:\Windows\system32\regsvr32.exe, Arguments: /s /n /i:user "C:\Users\xxx\AppData\Local\Microsoft\TeamsMeetingAddin\1.0.19317.2\x64\Microsoft.Teams.AddinLoader.dll"
2020-02-28-08:15:01.282 Version 1.0.19317.2 of the meeting add-in is now installed
Closed Outlook - executed exactly the same command
Open Outlook - Addin shows
New Teams user - Outlook open
Addin not showing - Outlook and Teams restarts over and over. Also restart of notebook. Not successful
One day later - Addin shows - nothin happen between then
Suggestions
For new computer profiles - is a Outlook profile needed for successful Addin install? If so please check the registry first if there is one.
For "new teams" users - check for the regkey if Teams Addin is loaded/installed - if not - execute regsvr32 again
Thanks Stephan