Based on customer feedback, we are updating how presence works when organizations are using both Microsoft Teams and Skype for Business. With this update, routing and presence are fully aligned. To ...
Updated Jan 26, 2021
Version 5.0
Blog Post
ChrisWebbTech- Thanks. So to confirm, if I've communicated with someone in Teams, my conversation with them is forever in Teams? Take a user who was Islands before we realized Islands is awful and we needed to set everyone to SfBOnly… if I communicated with them from Teams while they were still Islands, I (as a Teams user) am never going to be able to chat with them and have it land in SfB on their side, right?
Also, do I understand from your response that I *should* be able to remove a conversation that's with a SfB user (aka has the Skype icon)? Because I definitely don't see a remove/delete/etc. option in the menu. The only difference between SfB and Teams conversations is the menu on a Teams conversation has "Manage Apps" in addition to Pin, Add to Favorites, Mute, and Hide which appear for both.
Sorry to go a little off the topic of presence, but the article makes it seem like this is pretty straightforward. Our experience with the Teams/SfB interop has been anything but straightforward. 😉