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Microsoft Teams Blog
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Teams Phone extensibility for Dynamics 365 Contact Center and certified ISV solutions

JohnnyMcCormick's avatar
JohnnyMcCormick
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Mar 17, 2025
By: Johnny McCormick and Jacob Grimm Contact centers are key to exceptional customer support and business growth, yet many struggle with integrating AI driven experiences and multiple channels effi...
Updated Aug 06, 2025
Version 3.0
microsoft teams
Brunoi's avatar
Brunoi
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Mar 20, 2025

This is excellent news, especially with the five 9's uptime for Teams - 99.999% and then the four 9's uptime for Contact Center application - 99.99%. We will truly transform this space with Microsoft GenAI and all of our combined assets - Cloud, Teams, Outlook, Power Platform, Data Fabric/Dataverse, GenAI, Security, & D365 CRM/Contact Center.