Blog Post

Microsoft Teams Blog
3 MIN READ

Streamline voice and CRM telephony across your organization with Teams Phone extensibility

JohnnyMcCormick's avatar
JohnnyMcCormick
Icon for Microsoft rankMicrosoft
Sep 03, 2025
  Microsoft Teams Phone brings intelligent, cloud-based calling to Teams, streamlining operations and delivering secure, reliable voice experiences. Until recently, however, enabling enterpris...
Microsoft Dynamics 365 Contact Center customer record with a Teams Phone-enabled screen pop prompting the agent to Accept or Reject an incoming call.
Updated Sep 03, 2025
Version 2.0
Azure Communication Services
dynamics 365
Extensibility
microsoft teams
Teams Phone
tim760's avatar
tim760
Copper Contributor
Sep 04, 2025

Really exciting to see this go GA. The Unify model is such a big step forward.

CentrePal is proud to be a certified Unify partner, helping customers take advantage of the model to streamline telephony and unlock the full potential of their Teams Phone investments in the contact centre - and start layering in AI where it makes the biggest impact