How about introducing the possibility of continuous chat in Skype for Business instead of splitting every conversation up. That, and fixing the fact that chats don't show up reliably across devices, as well as an ability to turn off email notifications for missed messages and the app would be perfectly usable.
A nice-to-have would be the ability to call with more than one consumer Skype tenant but it's already better than teams since it still has at least some interoperability which Teams doesn't have, so conducting interviews via Skype or holding meetings with small contractors that do not have business Skype isn't possible.
Instead, as a business we're left in a position of having:
- a consumer product we can no longer use because we can't use work accounts with them anymore thanks to Microsoft pushing for domestic accounts only, and it isn't ideal anyway since it can't be centrally managed, or;
- a business product that isn't fit for purpose due to missing some of the most basic and essential options that should exist, or;
- a business product that isn't ready yet, therefore bloated and clunky, and has no interoperability with consumer Skype whatsoever, or;
- to move away from a Microsoft chat system altogether.
Instant messaging has been around since the 90s, why is it so difficult for Microsoft of all companies to get right? The offerings are worse today than they were over a decade ago.