Blog Post

Microsoft Teams Blog
4 MIN READ

Queues app for Microsoft Teams now generally available

CasandraMarrero's avatar
CasandraMarrero
Icon for Microsoft rankMicrosoft
Oct 23, 2024
In today's fast-paced world, customer centricity is more important than ever. As organizations strive to meet the evolving needs of their customers, the demand for faster response and resolution time...
Updated Oct 24, 2024
Version 3.0
microsoft teams
JorgeMedina's avatar
JorgeMedina
Copper Contributor
Nov 07, 2024

Hi Casandra,

thanks for the summary.
I would like to know if it is in roadmap to implement in Queues App the shared call history, so that all agents can see the missed calls to be answered and marked as resolved.
It is important for customers to know that they are not missing calls as this is equal to losing business.

Best regards

  • LaurentFra's avatar
    LaurentFra
    Brass Contributor
    Nov 07, 2024

    Hi JorgeMedina I thought Shared Call History was one of the major features of Queues. Did you try it yourself and didn't find the feature ?