The impact of COVID-19 has dramatically changed how we work today, with a monumental number of organizations working from home. While physical meeting rooms may not be a focal point for many right no...
Updated Jan 26, 2021
Version 2.0
Blog Post
I have upgraded 18 MTR’s to 4.4.41.0 manually following TheGrahamWalsh's guide https://www.graham-walsh.com/manual-update-of-the-microsoft-teams-room-system-app/
The update went through 100% on all our Crestron Flex devices. I did the upgrade for the MA support. We have migrated all our MTR accounts to TeamsOnly with Exchange OnPrem and licensed the account with MTR license. Last weekend/early this week when I tested all the MTR’s with Teams/Skype/PSTN I had only problem with one account. That MTR-account is logging on just fine and showing calendar/Teams/Skype/Dial Pad. But when I trying click “Join meeting” (Teams-meeting) the device will not respond or join the meeting, I can’t even start a “New meeting” and the “Dial Pad” don’t react at all. I can start “Presentation” and “More” to do all the settings stuff and Skype-meeting links works fine.
I have done some (a lot) of testing with different accounts and different MTR’s, but I can’t really conclude where the problem lays. I have tried reinstalling an MTR, tried resetting the app for OOBE, but nothing seems to help. Today 5 or 6 more rooms have the same symptoms with no reaction when I click “Join Meeting”, “New meeting” or the “Dial Pad”. Skype-meeting links always works and the calendar always shows up. So it seems to be an issue with the Teams part of the app or account...? All the sign-in logs in AAD is “Success”.
As for now we have 12 MTR’s running Teams/Skype/PSTN perfectly.
One more curiosity; If I log on with an account that I know works and verify that Teams/Skype/PSTN works I then log on with an “account that is bugged” that bugged-account works fine UNTILL I reboot the device…
Any tips anyone? Sohail_Tariq GerryVS