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Microsoft Teams Rooms December update

Christian Schacht's avatar
Christian Schacht
Icon for Microsoft rankMicrosoft
Dec 17, 2019
Earlier this year we released content camera support that enables you to share an analog whiteboard into your Teams Meetings to create a more inclusive experience for remote participants. We’re pleas...
Updated Jan 26, 2021
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Microsoft Teams Rooms
James Vaughan's avatar
James Vaughan
MVP
Jan 31, 2020

Unearthwhile I do not know the specifics of the issue you are having, I do have some suggestions that might help you troubleshoot it a little bit.

 

  1.   Its important to know that the devices in the MTR lineup currently do not have CEC control on them.  Its just not there on the device which means it will not be able to send the signal needed to the display.
  2.   CEC control is tricky even when it is there.  There are so many manufacturers that interpret CEC in some strange ways.  As an example, the signal OFF on CEC can mean a few different things.  It could mean standby which would put the display into a state that could be turned back on, or for example there is a manufacturer that uses CEC OFF to power down every single aspect of the display including the 5v line for CEC meaning there is no way to turn it back on.
  3.   For MTR, many displays (mostly commercial) will have what is termed in the menus as a PC setting for power.  This would be that when it sees a signal (The MTR computer is on) it will turn the display on and when the display doesn't see a signal or video sync, the display automatically goes to a standby state and shuts off the backlight.  On many residential displays (bought from Best Buy) this setting does not exist and you may need something outside of the display settings itself.  There are hidden menus in some displays (usually you get into them through a sequence of keys on the remote control) and you might find a setting there, but not too many have this setting unless you are using a commercial display.
  4.  You can use something from Crestron (full disclosure, this is the company I currently work for) that will introduce CEC into the signal and take that video sync and inject CEC onto the wire to turn the display off and on.  If you need part numbers, let me know, but all Crestron dealers can help with this.

As far as not waking up using the remote, it sounds like you should contact Logitech or the disti where you purchased it from and hopefully they can help if its reproducible.  There is a nightly restart of the units and that might have something to do with it if your video signal chain or cable has an issue with no sync on startup.  (just a guess)