Will be interesting to see if only the managers need the premium license to get visibility of the calls in the queue and you don't have to license all users in the queue for this. I'd just like to know when the UK can get access to this.
I actually see no issue with the requirement of the premium license, back in the day when we ran a Mitel phone system on prem to have ACD features for the sales departments we'd have to additionally license those users and they had all the additional features for ACD queues and reports, this is just the same here because currently we have to rely on a 3rd party to integrate with our teams phone system to give those sorts of features and I'm fairly certain the price point is around the same.
Phone system itself as a base product is fine for a lot of users in our company so we'd only want sales and customer service type departments to have the additional contact center style features.