MicrosoftThe in-app guidance for this change is easily dismissed, and rightly so when you just want to get on with work and cant look at it right now.
It appears that very few organisations knew the change was coming. Those that knew formed their own opinions and didn’t help others to prepare and make an informed choice. Instead, people experienced frustration with a very significant change thrust on them at the beginning of a busy day.
I think we needed more time to raise awareness of the change. Better still, Microsoft should have added the option but not switch people to it as they were trying to quickly check messages.
I am a fan of the new combined chats and channels. I am not a fan of how it was rolled out.
For those interested, I played my part in trying to raise awareness. You can review my change and training resources here:
https://modernworkmentor.com/posts/introducing-teams-new-combined-chats-and-channels
https://modernworkmentor.com/posts/organise-new-teams-combined-chats-and-channels
I used your content for my team communication. Thank you!
We were ready for the January go-live, so I'm not sure why so many others were caught off guard. They delayed three months to allow time for customers to prepare their orgs.
