MicrosoftHello Team,
I am in big trouble at 3 customers' as they just noticed that Edit Settings from Teams Admin Center in Teams Devices did not work as expected.
They launched weeks (months) ago the change from Skype for business and Teams (default) to Teams only. They clicked on Save and let the nightly reboot do the rest!
Trouble is, they did not notice that the configuration stayed stuck in QUEUE mode and would NEVER switch to successful. So any reboot would not apply the changes. And now, end of the year, I would need to run to all the rooms around the different sites to change locally the setting on all MTRs!
I cannot find any details of what would block the settings change in the customers' network. Guess what : each customer has a proxy! Otherwise this would not be fun! Proxy is configured in Load Hive Skype and all the URLs listed in https://docs.microsoft.com/en-us/microsoftteams/rooms/security#network-security are whitelisted and the MTRs work fine otherwise. They are all in 4.10.10 and 20H2. All brands are concerned.
We made the test to connect an MTR out of the customers' network and then TAC configurations success.
Restart can be launched from TAC and Logs can be collected.
If you have any details of network blocking point from TAC to MTR please share. I can provide logs of 1 MTR I collected.
Thanks all
