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Microsoft Teams Blog
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Introducing Microsoft Teams Rooms (Updated)

Christian Schacht's avatar
Christian Schacht
Icon for Microsoft rankMicrosoft
Jan 23, 2019
[Update Note May 2019] Adding an nearby Microsoft Teams Room is now available for your desktop and mobile clients May update (see more details bellow). Two years ago we introduced the...
Updated Jan 26, 2021
Version 21.0
microsoft teams
Microsoft Teams Rooms
jameshammond's avatar
jameshammond
Copper Contributor
Aug 24, 2021

Has anyone had any issues with an MTR failing to load the application when the device is booted? We have a Poly G85-T which runs a Lenovo Thinksmart Tiny. When the device is booted it signs into the Skype user, then we see the Teams logo and the circular loading wheel. After this the touchscreen and the front of room display go black (not loosing signal, but black) then after 5minutes we see the MTR application load up and the device works correctly.

Were running 20H2 and the latest MTR app 4.9.12. I noticed this issue before the MTR was on that app version aswell.

 

Another note, if i sign out of Skype and back into the Admin profile, then back into Skype (so not rebooting the device) then the MTR application loads up straight away!

Weve not noticed any issues with the dvices performance, just this weird startup issue. Sohail_Tariq , @Ilya Bukshteyn have you come across this issue before?

 

 

Many thanks in advance guys!