Microsoft
MicrosoftIs Microsoft actually practicing what you preach? Are you responding to customer feedback? UserVoice feels like a site whose purpose is not to provide feedback, but where users with concerns can be hidden so they are out of sight of potential customers.
Top UI request for over 3 years was for a compact chat mode. It's still open. We were told you were "working on it" for most of those three years. Users (including me) have prototyped compact chat layouts in hours. A fully-working version was created by another user in a single weekend using only CSS changes - no code required at all. We were told that designs had been made, that they had been tested, that things were progressing. And then you were forced to admit that in reality nothing had happened, and could we clarify what it was that we wanted? You then delivered a single change which was the precise opposite of what we wanted, and we were back to square 1. Worse, square 0.
This story is played out again and again. Compact mode. Options. Customization. Accessibility. Basic UI principles. All ignored. Multiple simple, useful, popular changes ignored over and over again. For years.
