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Healthcare and Life Sciences Blog
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Healthcare Shorts: MedPolicy AI Assistant

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ShellyAvery
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Dec 13, 2024

Large healthcare payers have a complex contact center where their agents need to know lots of detailed information about claims, cases and medical policies. Helping these agents with an AI assistant that is knowledgeable about medical policies will help them assist providers and members as they call in with medical policy questions.

Story Background Large healthcare payers have a complex contact center where their agents need to know lots of detailed information about claims, cases and medical policies. Helping these agen...
Published Dec 13, 2024
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