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Exchange Team Blog
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Announcing Public Preview of the New Message Trace in Exchange Online

The_Exchange_Team's avatar
Dec 16, 2024

Today, we are excited to announce that the Public Preview of the new Message Trace in the Exchange admin center (EAC) in Exchange Online will begin rolling out mid-December and is expected to be completed by the end of December 2024. Admins will soon be able to access the new Message Trace and its capabilities by default when navigating to the Exchange admin center > Mail flow > Message Trace.

As illustrated in the image below, the new Message Trace will be toggled “on” by default once the change has been deployed to your tenant. If you wish to disable the preview, you can do so by toggling this setting to “off.”  

To utilize the new Message Trace functionality via the new PowerShell cmdlet Get-MessageTraceV2 please ensure you are using version 3.7.0 or later of the Exchange Online PowerShell V3 module. More details below.

Key UI functionality changes

  • Extended Query Range: You can now query up to 90 days of historical data for near real-time queries. However, please note that you can only query 10 days’ worth of data at a time. Please note that you will initially only have 30 days of historical data for near real-time query, and this will build over time to 90 days of historical data.  
  • Subject Filter: The subject filter for Message Trace queries is now available, supporting "starts with""ends with", and "contains" functions. This filter also supports special characters.
  • Delivery Status Filter: The delivery status filter will now support searches for "Quarantined", "Filtered as spam", and "Getting status" statuses.

Additional UI updates based on feedback

  • Customizable Columns: For your search results, we’ve introduced customizable columns and added additional column options that you can select from. Please refer to the image below for the new columns that have been added.
  • Persistent Column Widths: You will be able to customize your column-widths, and these changes will be sticky per logged-on admin account, so they will not have to be reset every time you run a new message trace query. This change is currently in progress and will be made available in early February.
  • Wider Flyout Option: An option for a wider flyout for the Message Trace detail is now available.
  • Time Zone Consistency: Message Trace will now default to the time zone set in the Exchange account settings of the logged-on admin.

Key cmdlet changes from Get-MessageTrace

  • Extended Query Range: Ability to query up to 90 days of historical data. However, please note that you will only be able to query 10 days’ worth of data per query. Please note that you will initially only have 30 days of historical data for near real-time query, and this will build over time to 90 days of historical data.  
  • Subject Parameter: The addition of a subject parameter allowing for more specific Message Trace queries.
  • No Page number or Page size parameter:  There will not be pagination support in the new Message Trace cmdlet.
  • Result size parameter: The new Message Trace will support a default value of 1000 results and a maximum of 5000 results (set via the -ResultSize parameter), which is a significant increase.  This change is to ensure fair use of our resources, as pagination can create performance issues for our system.
  • StartingRecipientAddress parameter: This parameter’s main use is to assist in pulling subsequent data while minimizing duplication.

Since pagination will no longer be supported, you can utilize the EndTime parameter with the "Received" time of the last record of the query results and fill in the StartingRecipientAddresss parameter with RecipientAddress of the last record of the previous result. See the example below for more details.

Example of differences between V1 and V2:

For the sample data above, you can pull the first 10 records by either query:

Old Message Trace

Get-MessageTrace -StartDate '2024-11-01T00:00:00Z' -EndDate '2024-11-01T00:10:00Z' -Page 1 -PageSize 10

New Message Trace

Get-MessageTraceV2 -StartDate '2024-11-01T00:00:00Z' -EndDate '2024-11-01T00:10:00Z' -ResultSize 10

To pull the next subsequent records, you could use either of the following queries.  In the V2 example below, we are using the StartingRecipientAddress of last recipient (r_1_010@contoso) from the previous results.

Old Message Trace

Get-MessageTrace -StartDate '2024-11-01T00:00:00Z' -EndDate '2024-11-01T00:10:00Z' -Page 2 -PageSize 10

New Message Trace

Get-MessageTraceV2 -StartDate '2024-11-01T00:00:00Z' -EndDate '2024-11-01T00:10:00Z' -ResultSize 10 -StartingRecipientAddress r_1_010@contoso.com

Known differences and on-going updates

  • Message trace V1 normalizes all recipients to lowercase, while V2 keeps them the same as in Message Tracking Logs.
  • When displaying the results, V2 will order by Received in descending order first, then RecipientAddress in ascending order(case-insensitive).
  • In some rare cases, FromIp may be missing in V2, but we are working to fix this issue.
  • For messages with over 1000 recipients, admins must include the MessageTraceId in both the EAC and PowerShell cmdlet queries to avoid partial results.
  • For quarantine scenarios, V2 will display the latest status while V1 displayed the original status. So if the email is quarantined initially and then released by the administrator later, Message Trace v2 will show the latest status which is delivered to Mailbox.

We plan to eventually deprecate the old message trace UI and PowerShell command; we will share more details when the feature reaches General Availability.

Microsoft 365 Messaging Team

Updated Dec 17, 2024
Version 5.0

14 Comments

  • woods_sj's avatar
    woods_sj
    Copper Contributor

    I'm not seeing the toggle button at all.  There is no mention of New Message Trace anywhere on the page.

  • SkySwim's avatar
    SkySwim
    Occasional Reader

    I saw the new message trace toggle button for about 1 day and now its gone...

    Any one else has this issue?

  • I'm finding even while "New Message Trace" is showing in the initial flyout after clicking "Start a trace", it's still limited to 10 days back in time, rather than just 10 days' worth in total.  I've gone back less than 20 days and 4 days' worth starting from the 20 days ago mark, still must queue up an enhanced summary, no instant results.

    Would be nice if somehow there was just another table like EmailEvents that was just MessageTrackingLogs.  And then we could use KQL in either some new interface, or the Defender portal > Hunting.

  • Satyajit321's avatar
    Satyajit321
    Brass Contributor

    Glad to see improvements coming to this area, can't recall when it was last time!

    90 days and subject filtering is something which will surely add value from OnPrem times.

    We do understand sometimes MS might run into performance issues due to pagination, however the solution needs to be simple and workable. Instead of making it more difficult to get the dump.

    The current options like commented by alexandruliviunita are confusing and doesn't appear to be able to provide the same results.

    • StartingRecipientAddress - Unclear how it continues without causing duplications
    • "For messages with over 1000 recipients, admins must include the MessageTraceId in both the EAC and PowerShell cmdlet queries to avoid partial results." - While running a bulk query, how a admin is suppose to keep track or be aware, if there are 1000+ recipients or not. Is EXO going to warn that the data is partial before of xzy reason. Pagination never had such issues, just give the sender and it kept going on.
    • We could even jump and get total counts without having to traverse one by one. How do we get this done using the new PS. I can count upto a 5M emails in few seconds for a query.
    Get-MessageTrace -SenderAddress <emailaddress> -PageSize 5000 -Page 1000 | measure

     

    • "Enhanced summary report: Available only as a downloadable CSV file. The report returns up to 100,000 results." - What's with Historical data exports where we can download bulk results, any changes to them or they just stay the same, supports more filters as above.
    • "Result size parameter: The new Message Trace will support a default value of 1000 results and a maximum of 5000 results (set via the -ResultSize parameter), which is a significant increase." - What's the significant increase here, appears to be just same as what PageSize supported.

    "The PageSize parameter specifies the maximum number of entries per page. Valid input for this parameter is an integer between 1 and 5000. The default value is 1000."

     

    • Qingjun_Chen's avatar
      Qingjun_Chen
      Icon for Microsoft rankMicrosoft

      Thank you, Satyajit321for your thoughtful comments and feedback. This is Qingjun from Microsoft 365 Messaging Team. We're pleased to hear that you're glad about the improvements coming to the Message Trace feature. We'd like to address each of your points to provide clarity:

       

      • StartingRecipientAddress - Unclear how it continues without causing duplications

       

      We will update the blog post to provide a more detailed explanation of how this parameter works and how it helps in retrieving subsequent records while minimizing duplication.

       

      • "For messages with over 1000 recipients, admins must include the MessageTraceId in both the EAC and PowerShell cmdlet queries to avoid partial results." - While running a bulk query, how a admin is suppose to keep track or be aware, if there are 1000+ recipients or not. Is EXO going to warn that the data is partial before of xzy reason. Pagination never had such issues, just give the sender and it kept going on.

       

      You raised a valid concern about how admins can be aware of messages with over 1000 recipients to avoid partial results. We plan to implement a warning notification in such cases. This warning will inform admins when a message has more than 1000 recipients, so they can query that specific message using the MessageTraceId to retrieve all recipient data.

       

      • We could even jump and get total counts without having to traverse one by one. How do we get this done using the new PS. I can count upto a 5M emails in few seconds for a query.

       

      We appreciate your feedback on this matter. Could you please clarify why it is necessary to count up to 5M directly without knowing the results of previous pages? In the new message trace, we recommend narrowing down the query duration and specifying filters to achieve the expected results more efficiently. For data dumping, narrowing down the query duration will also enhance query performance. We will update the blog with more details.

       

      • "Enhanced summary report: Available only as a downloadable CSV file. The report returns up to 100,000 results." - What's with Historical data exports where we can download bulk results, any changes to them or they just stay the same, supports more filters as above.

       

      No plan for enhanced summary report.

       

      • "Result size parameter: The new Message Trace will support a default value of 1000 results and a maximum of 5000 results (set via the -ResultSize parameter), which is a significant increase." - What's the significant increase here, appears to be just same as what PageSize supported.

       

      Thanks for pointing it out. We initially planned to support a larger result size but encountered issues that prevented this. We will update the blog post to accurately reflect this information and avoid any confusion.

      We truly appreciate your feedback, as it helps us improve both our communication and the features we offer. Your input is valuable in ensuring that the new Message Trace meets the needs of admins. Please feel free to share any additional thoughts or questions you might have.

      • Satyajit321's avatar
        Satyajit321
        Brass Contributor

        Qingjun_Chenthank you for your detailed response and planned actions. Please find the addtional information as requested and few more questions.

        • "Could you please clarify why it is necessary to count up to 5M directly without knowing the results of previous pages?" - We currently use it to quickly determine impact for a specific troubleshooting case, where a sender or application has triggered lots of emails, * in order for us to determine the impact in volumes, * or sometimes to push back on the application of being non-compliant of the M365 service limits, * this figure allows a us a strong evidence to keep our ground.  * Also helps determine what's the overall output, so that we can determine if we want to loop to extract the data/report or not.
        • "No plan for enhanced summary report." - Just to be clear, you mean no changes to existing ones either. They remain intact, as we use it for several other reporting including spam reporting etc.
  • These updates sound good, especially having 90 days eventually available, but some questions naturally appear around loss of pagination.


    I'm a bit confused about StartingRecipientAddress replacing pagination.
    We will not have unique recipients for the results of the first query, how will using this recipient as an anchor help in ensuring we get a true continuation of Message Trace logs with no entries skipped and minimum duplication?
    I'm sure there is a good reason behind this, but I cant find an explanation why the choice for this continuation anchor was not NetworkMessageID of last entry of an incomplete query output.

    Does the service somehow cache my last query output and knows where to pickup on next query as long as it has a StartingRecipientAddress that matches the last returned entry?

    • scaph01's avatar
      scaph01
      Copper Contributor

      yeah I agree here.  We have use cases where we collect the message trace for the journal service.  All emails are send to the same recipient (journal address).  I am thinking that we will have to make a request for a time window and for the next "page" is to move the start time parameter up to the last timestamp on the previous response.  

      • Qingjun_Chen's avatar
        Qingjun_Chen
        Icon for Microsoft rankMicrosoft

        Thanks alexandruliviunita and scaph01 for the feedbacks. Regarding StartingRecipientAddress, we will update the blog post to provide a more detailed explanation of how this parameter works and how it helps in retrieving subsequent records while minimizing duplication.

         scaph01, In the new message trace, we recommend narrowing down the query duration and specifying filters to achieve the expected results more efficiently, which aligns with your thoughts.

  • PS_Exchange_Adm's avatar
    PS_Exchange_Adm
    Copper Contributor

    I appreciate the level of work put into updating the message trace UI and capabilities, but it still feels very basic in terms of the data returned.  Can a future update add valuable information such as the connector used to receive the message, the TLS version used in the SMTP conversation, and whether or not the message contained an attachment?  It would be very helpful also to add a condition to the search query as to whether or not the message had an attachment.

    • MiguelG1470's avatar
      MiguelG1470
      Copper Contributor

      Some of them, if not all, can be found on Explorer within Microsoft Defender.

      • PS_Exchange_Adm's avatar
        PS_Exchange_Adm
        Copper Contributor

        MiguelG1470Agreed, but having to jump over to a second tool and conduct a second search to obtain this information is cumbersome.  Additionally, Defender only shows 30 days of data, and not everyone that has the permission to execute message traces in Exchange Online have permission is Defender to search messages in mailboxes.

  • GerodSerafin's avatar
    GerodSerafin
    Copper Contributor

    Nice work! As someone who has used another product with excellent message tracking for a while, I’m really glad to see this improvement in Exchange Online's tracking. I’m hopeful that this update will make it much quicker and easier to get message tracking details. Thanks for working on this!

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We are excited to announce that the Public Preview of the new Message Trace in the Exchange admin center (EAC) in Exchange Online.

","body":"

Today, we are excited to announce that the Public Preview of the new Message Trace in the Exchange admin center (EAC) in Exchange Online will begin rolling out mid-December and is expected to be completed by the end of December 2024. Admins will soon be able to access the new Message Trace and its capabilities by default when navigating to the Exchange admin center > Mail flow > Message Trace.

\n

As illustrated in the image below, the new Message Trace will be toggled “on” by default once the change has been deployed to your tenant. If you wish to disable the preview, you can do so by toggling this setting to “off.”  

\n\n

To utilize the new Message Trace functionality via the new PowerShell cmdlet Get-MessageTraceV2 please ensure you are using version 3.7.0 or later of the Exchange Online PowerShell V3 module. More details below.

\n

Key UI functionality changes

\n\n\n

Additional UI updates based on feedback

\n\n\n

Key cmdlet changes from Get-MessageTrace

\n\n

Since pagination will no longer be supported, you can utilize the EndTime parameter with the \"Received\" time of the last record of the query results and fill in the StartingRecipientAddresss parameter with RecipientAddress of the last record of the previous result. See the example below for more details.

\n

Example of differences between V1 and V2:

\n\n

For the sample data above, you can pull the first 10 records by either query:

\n

Old Message Trace

\n
Get-MessageTrace -StartDate '2024-11-01T00:00:00Z' -EndDate '2024-11-01T00:10:00Z' -Page 1 -PageSize 10
\n

New Message Trace

\n
Get-MessageTraceV2 -StartDate '2024-11-01T00:00:00Z' -EndDate '2024-11-01T00:10:00Z' -ResultSize 10
\n

To pull the next subsequent records, you could use either of the following queries.  In the V2 example below, we are using the StartingRecipientAddress of last recipient (r_1_010@contoso) from the previous results.

\n

Old Message Trace

\n
Get-MessageTrace -StartDate '2024-11-01T00:00:00Z' -EndDate '2024-11-01T00:10:00Z' -Page 2 -PageSize 10
\n

New Message Trace

\n
Get-MessageTraceV2 -StartDate '2024-11-01T00:00:00Z' -EndDate '2024-11-01T00:10:00Z' -ResultSize 10 -StartingRecipientAddress r_1_010@contoso.com
\n

Known differences and on-going updates

\n\n

We plan to eventually deprecate the old message trace UI and PowerShell command; we will share more details when the feature reaches General Availability.

\n

Microsoft 365 Messaging Team

","body@stringLength":"8506","rawBody":"

Today, we are excited to announce that the Public Preview of the new Message Trace in the Exchange admin center (EAC) in Exchange Online will begin rolling out mid-December and is expected to be completed by the end of December 2024. Admins will soon be able to access the new Message Trace and its capabilities by default when navigating to the Exchange admin center > Mail flow > Message Trace.

\n

As illustrated in the image below, the new Message Trace will be toggled “on” by default once the change has been deployed to your tenant. If you wish to disable the preview, you can do so by toggling this setting to “off.”  

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To utilize the new Message Trace functionality via the new PowerShell cmdlet Get-MessageTraceV2 please ensure you are using version 3.7.0 or later of the Exchange Online PowerShell V3 module. More details below.

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Key UI functionality changes

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Additional UI updates based on feedback

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Key cmdlet changes from Get-MessageTrace

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Since pagination will no longer be supported, you can utilize the EndTime parameter with the \"Received\" time of the last record of the query results and fill in the StartingRecipientAddresss parameter with RecipientAddress of the last record of the previous result. See the example below for more details.

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Example of differences between V1 and V2:

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For the sample data above, you can pull the first 10 records by either query:

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Old Message Trace

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Get-MessageTrace -StartDate '2024-11-01T00:00:00Z' -EndDate '2024-11-01T00:10:00Z' -Page 1 -PageSize 10
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New Message Trace

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Get-MessageTraceV2 -StartDate '2024-11-01T00:00:00Z' -EndDate '2024-11-01T00:10:00Z' -ResultSize 10
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To pull the next subsequent records, you could use either of the following queries.  In the V2 example below, we are using the StartingRecipientAddress of last recipient (r_1_010@contoso) from the previous results.

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Old Message Trace

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Get-MessageTrace -StartDate '2024-11-01T00:00:00Z' -EndDate '2024-11-01T00:10:00Z' -Page 2 -PageSize 10
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New Message Trace

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Get-MessageTraceV2 -StartDate '2024-11-01T00:00:00Z' -EndDate '2024-11-01T00:10:00Z' -ResultSize 10 -StartingRecipientAddress r_1_010@contoso.com
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Known differences and on-going updates

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We plan to eventually deprecate the old message trace UI and PowerShell command; we will share more details when the feature reaches General Availability.

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Microsoft 365 Messaging Team

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We are excited to announce that the Public Preview of the new Message Trace in the Exchange admin center (EAC) in Exchange Online.

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I appreciate the level of work put into updating the message trace UI and capabilities, but it still feels very basic in terms of the data returned.  Can a future update add valuable information such as the connector used to receive the message, the TLS version used in the SMTP conversation, and whether or not the message contained an attachment?  It would be very helpful also to add a condition to the search query as to whether or not the message had an attachment.

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Some of them, if not all, can be found on Explorer within Microsoft Defender.

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MiguelG1470Agreed, but having to jump over to a second tool and conduct a second search to obtain this information is cumbersome.  Additionally, Defender only shows 30 days of data, and not everyone that has the permission to execute message traces in Exchange Online have permission is Defender to search messages in mailboxes.

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These updates sound good, especially having 90 days eventually available, but some questions naturally appear around loss of pagination.


I'm a bit confused about StartingRecipientAddress replacing pagination.
We will not have unique recipients for the results of the first query, how will using this recipient as an anchor help in ensuring we get a true continuation of Message Trace logs with no entries skipped and minimum duplication?
I'm sure there is a good reason behind this, but I cant find an explanation why the choice for this continuation anchor was not NetworkMessageID of last entry of an incomplete query output.

Does the service somehow cache my last query output and knows where to pickup on next query as long as it has a StartingRecipientAddress that matches the last returned entry?

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yeah I agree here.  We have use cases where we collect the message trace for the journal service.  All emails are send to the same recipient (journal address).  I am thinking that we will have to make a request for a time window and for the next \"page\" is to move the start time parameter up to the last timestamp on the previous response.  

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Thanks alexandruliviunita and scaph01 for the feedbacks. Regarding StartingRecipientAddress, we will update the blog post to provide a more detailed explanation of how this parameter works and how it helps in retrieving subsequent records while minimizing duplication.

 scaph01, In the new message trace, we recommend narrowing down the query duration and specifying filters to achieve the expected results more efficiently, which aligns with your thoughts.

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Nice work! As someone who has used another product with excellent message tracking for a while, I’m really glad to see this improvement in Exchange Online's tracking. I’m hopeful that this update will make it much quicker and easier to get message tracking details. Thanks for working on this!

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Glad to see improvements coming to this area, can't recall when it was last time!

90 days and subject filtering is something which will surely add value from OnPrem times.

We do understand sometimes MS might run into performance issues due to pagination, however the solution needs to be simple and workable. Instead of making it more difficult to get the dump.

The current options like commented by alexandruliviunita are confusing and doesn't appear to be able to provide the same results.

Get-MessageTrace -SenderAddress <emailaddress> -PageSize 5000 -Page 1000 | measure

 

\"The PageSize parameter specifies the maximum number of entries per page. Valid input for this parameter is an integer between 1 and 5000. The default value is 1000.\"

 

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Thank you, Satyajit321for your thoughtful comments and feedback. This is Qingjun from Microsoft 365 Messaging Team. We're pleased to hear that you're glad about the improvements coming to the Message Trace feature. We'd like to address each of your points to provide clarity:

\n

 

\n\n

 

\n

We will update the blog post to provide a more detailed explanation of how this parameter works and how it helps in retrieving subsequent records while minimizing duplication.

\n

 

\n\n

 

\n

You raised a valid concern about how admins can be aware of messages with over 1000 recipients to avoid partial results. We plan to implement a warning notification in such cases. This warning will inform admins when a message has more than 1000 recipients, so they can query that specific message using the MessageTraceId to retrieve all recipient data.

\n

 

\n\n

 

\n

We appreciate your feedback on this matter. Could you please clarify why it is necessary to count up to 5M directly without knowing the results of previous pages? In the new message trace, we recommend narrowing down the query duration and specifying filters to achieve the expected results more efficiently. For data dumping, narrowing down the query duration will also enhance query performance. We will update the blog with more details.

\n

 

\n\n

 

\n

No plan for enhanced summary report.

\n

 

\n\n

 

\n

Thanks for pointing it out. We initially planned to support a larger result size but encountered issues that prevented this. We will update the blog post to accurately reflect this information and avoid any confusion.

We truly appreciate your feedback, as it helps us improve both our communication and the features we offer. Your input is valuable in ensuring that the new Message Trace meets the needs of admins. Please feel free to share any additional thoughts or questions you might have.

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Qingjun_Chenthank you for your detailed response and planned actions. Please find the addtional information as requested and few more questions.

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I'm finding even while \"New Message Trace\" is showing in the initial flyout after clicking \"Start a trace\", it's still limited to 10 days back in time, rather than just 10 days' worth in total.  I've gone back less than 20 days and 4 days' worth starting from the 20 days ago mark, still must queue up an enhanced summary, no instant results.

Would be nice if somehow there was just another table like EmailEvents that was just MessageTrackingLogs.  And then we could use KQL in either some new interface, or the Defender portal > Hunting.

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I saw the new message trace toggle button for about 1 day and now its gone...

Any one else has this issue?

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I'm not seeing the toggle button at all.  There is no mention of New Message Trace anywhere on the page.

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