Re: Issue with Non-Profit Licenses – Credit Card Required

Hi KristenThurber 

The licences should show Free in products and then $0

If you have more than one billing account, the nonprofit pricing will only show up under one of the accounts. If you do have more than one, it could be worth checking you’re looking at the correct one. To do this, you’ll need to select the billing account that says Microsoft Online Service Agreement.

Then make sure you select the Nonprofit tab before clicking Details to 'purchase' the free product:

I hope this helps!

Thanks
Matt