You Asked—We Answered: Inside the Agent 365 AMA

If you missed our live Agent 365 demo and 'Ask Microsoft Anything' AMA—or want to revisit the discussion—this replay is worth your time.

During the session, we walked through how Agent 365 brings visibility, security, and governance to the rapidly expanding world of AI agents—across both Microsoft and third-party ecosystems. But what made the session especially valuable was the live Q&A: a candid conversation with our experts tackling the real questions organizations are facing right now.

From licensing and identity models to monitoring third-party agents, managing “shadow AI,” defining risk, and understanding what governance actually looks like in practice—our panel answered it all, live.

Watch the replay to hear their responses and get clarity on how to confidently adopt and manage AI agents at scale.

Live AMA: Microsoft Agent 365 | Microsoft Community Hub

Questions about Agent 365 answered in the AMA

Community members submitted questions via live chat during our Q&A session. Our expert panel answered all of these questions live--watch the video to get their detailed responses!

1. How is Agent 365 licensed?

2. Microsoft language references three roles (or actions) which need an Agent 365 license. They are users that “interact with”, “manage”, or “sponsor” agents that use Agent 365 Premium capabilities. Can you expand on what defines those three user actions/roles?

3. I'm planning to build ai agents in Google ADK and want to know if it can be monitored using Agent 365?

4. Since Agent 365 allows bringing in both first-party and third-party agents, what's the identity and licensing model.

5. If an agent is not using an Entra Agent Identity, will it still appear in Agent 365 observability or governance?

6. So, could organizations use Agent 365 for central visibility, monitoring, and governance of agents, even if those agents don’t have their own identities?

7. Does that mean companies could avoid needing a per-user Agent 365 license for every employee interacting with the agent?

8. Is there a way of defining a "shadow AI" experience as non-shadowAI? If I want to authorize Claude CLI, how would I do that?

9. Agents from the Microsoft ecosystem (Copilot Studio, Foundry, SharePoint) and agents from the partner ecosystem will be automatically onboarded into Agent 365. However, today many of these agents execute as users, and some may continue to operate this way indefinitely. In other words, they may never receive their own Entra ID agent identity and may never run using an On-Behalf-Of (OBO) model. What observability, security and governance features of Agent 365 will be available for non-OBO agents?

10. What are the rules that define what a "risky" agent is?

11. If an agent is determined as "risky", then how are those signals captured?

12. When you are reviewing the Agent Risk Activities, is it a mandate to block the agent to review risk activities?

13. Do you lose autonomous agent usage without an Agent365 license?

14. What capabilities will be provided for Managed Service Providers (MSP's) to manage Agent 365 across multi-tenant, multi-customer environments?

15. I'm quite intrigued to know about the pricing structure of M365 agents leveraging MCP tools - is it per user, per agent, per tool invocation, or consumption-based?

16. Will MCP remote server (soon to be Public Preview) usage incur additional costs on top of Copilot licensing? Will it be bundled to M365 Copilot licensing or be standalone billable service?

17. Does Agent Rules need to executed manually whenever it’s required... or Agent Rules can be scheduled?

18. How big is the delta between monitoring agents and controlling agents? Is it 1:1, can any aspect you can monitor about the agent can also be controlled?

19. What resources are available to help my organization get started with Agent 365?

THANK YOU to all of our community members who participated in the AMA! And thank you to our host Samer_Baroudi​, demoer and expert Paty Carlos, as well as our expert panel Irina_Nechaeva​ NetaH​ carolinestanford​ and our live chat responders alexpozin​ LouAdesida​ Nathalia_Borges​ Sophie_Ke​ CasandraMarrero​ and Leandro_Iwase​!

Best regards,

Nichole

Top five: Agent 365 Resources

1. Overview, Plans and Pricing: https://aka.ms/Agent365 

2.  Technical Documentation: https://aka.ms/Agent365docs 

3. Adoption Resources: https://aka.ms/Agent365getstarted 

4. Product Blog: https://aka.ms/Agent365blog 

5. Licensing FAQ: https://aka.ms/Agent365licensing