Sending Email from an AKS Pod Without a Single Secret
The problem You have a workload running in AKS that occasionally needs to send an email — a notification, an alert, a report. The obvious options all come with baggage: An SMTP relay means yet another credential to store, rotate, and eventually leak. A shared "app password" mailbox account means an identity nobody really owns, that can authenticate as itself forever. Granting Mail.Send as a Microsoft Graph application permission is tempting — until you realize it lets your app send email as any mailbox in the entire tenant, not just the one you intended. This post walks through a pattern that avoids all three: Azure Workload Identity for the pod, Microsoft Graph for sending, and Exchange Online RBAC for Applications to scope the identity down to exactly one authorized mailbox. No secrets stored anywhere in the cluster, and no tenant-wide send permission. Architecture Pod (AKS) -- federated OIDC token --> Workload Identity Workload Identity -- client_credentials + client_assertion--> Microsoft Entra ID Entra ID -- access token (aud=Graph) --> Pod Pod -- POST /v1.0/users/{sender}/sendMail (Bearer token)--> Microsoft Graph --> Exchange Online The pod never handles a password or a client secret. It reads a federated identity token that Azure Workload Identity's webhook mounts automatically, exchanges it with Entra ID for a Graph access token, and calls sendMail directly. The only thing that determines which mailbox it's allowed to send as is a role assignment on the Exchange Online side — not anything configured in Kubernetes. Step 1 — Get a Workload Identity bound to your namespace This is a platform-team request, not something you self-service from inside the cluster: you need a Managed Identity (or App Registration) with a Federated Identity Credential issued for your specific Kubernetes namespace and ServiceAccount subject. Give your platform/identity team: The target namespace (e.g. my-namespace) The target ServiceAccount name (e.g. my-mail-service-account) The intended use case (application email via Microsoft Graph) They hand you back a Client ID — that's all your manifest needs. One important thing to not ask for: don't request the Graph Mail.Send application permission on this identity. That permission, if granted directly in Entra ID, is unscoped — it lets the identity send as anyone. The actual sending restriction is going to live in Exchange, not in Entra ID (see Step 2). Step 2 — Restrict sending to one mailbox with Exchange Online RBAC for Applications Microsoft's currently recommended way to scope application email-sending rights is RBAC for Applications in Exchange Online — the modern replacement for the deprecated Application Access Policies. The short version: The Managed Identity gets no unscoped Graph Mail.Send grant in Entra ID. (Entra ID and Exchange RBAC authorizations are additive — if you leave an unscoped grant in place, it defeats the whole point.) Exchange Online registers a pointer to the Managed Identity's service principal (New-ServicePrincipal), then assigns it the Application Mail.Send role, scoped to a Management Scope that resolves to exactly one mailbox (or one security group of mailboxes). The identity can now call /users/{authorized-mailbox}/sendMail and get a 202. Any other mailbox returns 403. This part is usually owned by whoever administers your Exchange Online tenant, not by the application team — it's a five-minute PowerShell runbook for them (New-ManagementScope, New-ServicePrincipal, New-ManagementRoleAssignment), fully documented in Microsoft's RBAC for Applications docs. For reference, here's the actual runbook: # 0. Make sure no unscoped Graph Mail.Send grant exists on the identity first $mi = Get-EntraServicePrincipal -ServicePrincipalId $MiObjectId $graphSp = Get-EntraServicePrincipal -Filter "appId eq '00000003-0000-0000-c000-000000000000'" $mailSendRole = $graphSp.AppRoles | Where-Object { $_.Value -eq "Mail.Send" -and $_.AllowedMemberTypes -contains "Application" } Get-EntraServicePrincipalAppRoleAssignment -ServicePrincipalId $mi.Id | Where-Object { $_.ResourceId -eq $graphSp.Id -and $_.AppRoleId -eq $mailSendRole.Id } | ForEach-Object { Remove-EntraServicePrincipalAppRoleAssignment -ServicePrincipalId $mi.Id -AppRoleAssignmentId $_.Id } # 1. Connect to Exchange Online Connect-ExchangeOnline # 2. Scope to exactly one mailbox (filter on ExternalDirectoryObjectId, not SMTP address) $mbx = Get-EXORecipient -Identity $AllowedMailbox -Properties ExternalDirectoryObjectId New-ManagementScope -Name $ScopeName ` -RecipientRestrictionFilter "ExternalDirectoryObjectId -eq '$($mbx.ExternalDirectoryObjectId)'" # 3. Register the service principal pointer (this is NOT a new identity, just a reference) $exoSp = New-ServicePrincipal -AppId $MiAppId -ObjectId $MiObjectId -DisplayName $MiDisplayName # 4. Assign exclusively Application Mail.Send, scoped New-ManagementRoleAssignment -Name $AssignmentName ` -App $exoSp.ObjectId -Role "Application Mail.Send" -CustomResourceScope $ScopeName # 5. Validate both directions Test-ServicePrincipalAuthorization -Identity $exoSp.ObjectId -Resource $AllowedMailbox # expect InScope = True Test-ServicePrincipalAuthorization -Identity $exoSp.ObjectId -Resource $BlockedMailbox # expect InScope = False Two things that trip people up here: -App in step 3/4 expects the Object ID of the Enterprise application / service principal, not the App Registration object — and never fall back to Application Mail Full Access or an exclusive management scope, since Microsoft explicitly notes exclusive scopes don't restrict application access. Worth calling out explicitly: this RBAC scope restricts the sender only. It has no concept of a recipient allowlist. Once your identity is authorized to send as a mailbox, it can send to anyone, inside or outside your tenant. If you need recipient-side restrictions, that has to be application logic — Exchange RBAC won't do it for you. Step 3 — The Kubernetes manifest Three resources: a ServiceAccount annotated with the Client ID from Step 1, a ConfigMap holding the send script, and a Deployment that mounts it. Here's the complete manifest: --- apiVersion: v1 kind: ServiceAccount metadata: annotations: azure.workload.identity/client-id: <CLIENT-ID-FROM-YOUR-IDENTITY-TEAM> name: my-mail-service-account namespace: my-namespace --- apiVersion: v1 kind: ConfigMap metadata: name: send-email namespace: my-namespace data: send-email.sh: | #!/bin/bash set -euo pipefail if [ $# -lt 2 ]; then echo "Usage: $0 <sender-email> <recipient-email> [recipient-email...]" exit 1 fi SENDER_EMAIL="$1" shift RECIPIENTS=("$@") TENANT_ID="${AZURE_TENANT_ID:-}" CLIENT_ID="${AZURE_CLIENT_ID:-}" FEDERATED_TOKEN_FILE="${AZURE_FEDERATED_TOKEN_FILE:-}" if [ -z "$TENANT_ID" ] || [ -z "$CLIENT_ID" ] || [ -z "$FEDERATED_TOKEN_FILE" ]; then echo "ERROR: Workload Identity variables not set" exit 1 fi FEDERATED_TOKEN=$(cat "$FEDERATED_TOKEN_FILE") TOKEN_RESPONSE=$(curl -s -X POST \ "https://login.microsoftonline.com/${TENANT_ID}/oauth2/v2.0/token" \ -H "Content-Type: application/x-www-form-urlencoded" \ -d "client_id=${CLIENT_ID}" \ -d "scope=https://graph.microsoft.com/.default" \ -d "client_assertion_type=urn:ietf:params:oauth:client-assertion-type:jwt-bearer" \ -d "client_assertion=${FEDERATED_TOKEN}" \ -d "grant_type=client_credentials") ACCESS_TOKEN=$(echo "$TOKEN_RESPONSE" | grep -o '"access_token":"[^"]*' | cut -d'"' -f4) if [ -z "$ACCESS_TOKEN" ]; then echo "ERROR: Failed to get token" echo "$TOKEN_RESPONSE" exit 1 fi RECIPIENTS_JSON="" for r in "${RECIPIENTS[@]}"; do if [ -n "$RECIPIENTS_JSON" ]; then RECIPIENTS_JSON="${RECIPIENTS_JSON}," fi RECIPIENTS_JSON="${RECIPIENTS_JSON}{\"emailAddress\":{\"address\":\"${r}\"}}" done cat > /tmp/email.json <<EOF { "message": { "subject": "Test from AKS", "body": { "contentType": "Text", "content": "Test email from Workload Identity" }, "toRecipients": [${RECIPIENTS_JSON}] }, "saveToSentItems": "true" } EOF HTTP_CODE=$(curl -s -w "%{http_code}" -o /tmp/response.json \ -X POST "https://graph.microsoft.com/v1.0/users/${SENDER_EMAIL}/sendMail" \ -H "Authorization: Bearer ${ACCESS_TOKEN}" \ -H "Content-Type: application/json" \ -d @/tmp/email.json) if [ "$HTTP_CODE" -eq 202 ]; then echo "Email sent successfully" else echo "ERROR: HTTP ${HTTP_CODE}" cat /tmp/response.json exit 1 fi --- apiVersion: apps/v1 kind: Deployment metadata: name: debug-deployment namespace: my-namespace labels: app: debug azure.workload.identity/use: "true" # Required. Only pods with this label can use workload identity. spec: replicas: 1 selector: matchLabels: app: debug template: metadata: labels: app: debug azure.workload.identity/use: "true" # Required. Only pods with this label can use workload identity. spec: serviceAccount: my-mail-service-account serviceAccountName: my-mail-service-account containers: - name: debug image: <your-registry>/az-init:0.1 command: ["sleep", "3600"] readinessProbe: exec: command: ["ls"] livenessProbe: exec: command: ["ls"] resources: requests: memory: "256Mi" cpu: "250m" limits: memory: "512Mi" cpu: "500m" volumeMounts: - name: script mountPath: "/script" volumes: - name: script configMap: name: send-email defaultMode: 0555 Two details that will bite you if you skip them: /me/sendMail doesn't work here. In a client_credentials flow (app-only, no signed-in user), /me returns 400 BadRequest: /me request is only valid with delegated authentication flow. You must call /users/{sender}/sendMail and name the sender explicitly. configMap.defaultMode matters. 0500 only grants execute to the file's owner (root); if your container runs as non-root, you'll get a Permission denied on exec. Use 0555. Step 4 — Test it kubectl apply -f email-pod.yaml kubectl exec -n my-namespace -it deploy/debug-deployment -- \ /script/send-email.sh authorized-sender@yourcompany.com \ recipient1@yourcompany.com recipient2@yourcompany.com A 202 and Email sent successfully means it worked. Try it again with a sender mailbox that isn't in your RBAC scope — you should get a clean 403. If you don't, go back and check that no unscoped Graph Mail.Send grant is still sitting on the identity in Entra ID; that's the most common way this containment silently fails. Conclusion This solution addresses an application email-sending need without introducing static credentials into the cluster or broadening permissions beyond what is strictly necessary. Full cloud, with no on-premises dependency or manually managed secret: No password, API key, or certificate is stored in Kubernetes (Secret, ConfigMap, or anywhere else). Authentication relies entirely on OIDC federation between the Kubernetes ServiceAccount and Microsoft Entra ID (Workload Identity) — the federated token is issued and mounted automatically by the webhook, never manually generated or distributed. The entire authentication and sending chain (Entra ID, Microsoft Graph, Exchange Online) goes through Microsoft-managed HTTPS endpoints; no on-premises component is involved in the application path (section A.3 covers a pitfall related to Exchange hybrid setups on the target mailbox side, not the authentication path itself). Provisioning the sender mailbox and the RBAC configuration are themselves managed natively within Microsoft 365 / Exchange Online, with no extra script or infrastructure to maintain on the client side. Secure by design (least privilege): The OIDC federated token is short-lived (limited lifetime, automatically renewed by the webhook) and scoped to the my-mail-service-account ServiceAccount in the my-namespace namespace — it cannot be reused outside this specific context. No tenant-wide Microsoft Graph Mail.Send permission is granted to the identity: without this precaution, the identity could send as any mailbox in the tenant. Exchange Online RBAC for Applications carries the real authorization, strictly scoped to the mailboxes that are members of the dedicated Exchange group. The containment is verified both positively and negatively before going to production — not only tested on the case that must succeed. Known and documented limitation: this RBAC model restricts only the sender, never the recipient — application-side control is still required if recipient restriction is ever needed. See You in the Cloud JamesdldEngineering Agentic Recall Controls with MCP and Microsoft Foundry
AI agents become operationally interesting when they can reach real systems. They also become operationally dangerous at exactly the same moment. Caldova Recall Control Tower is a developer demonstration built around that tension. It uses a fictional pharmaceutical recall to show how an agent can gather evidence and prepare a decision while deterministic application code retains authority over approval and inventory mutation. The implementation combines the Model Context Protocol (MCP), Microsoft Agent Framework, a Microsoft Foundry Hosted Agent, FastAPI, Microsoft Entra authentication, managed identity, and optimistic concurrency in Azure Blob Storage. Central design rule: Let the model interpret and recommend. Make ordinary code authenticate, authorize, mutate, and prove what happened. Caldova is fictional, all operational data is synthetic, and this sample is not a production recall system or a source of clinical advice. The scenario: useful reasoning, consequential action The demo starts with a temperature excursion affecting batch B-2408-AX7 of Caldova Relief 20 mg tablets. The synthetic inventory contains 2,196 units across two distribution centers and two retail stores. A useful system must establish the notice, locate every affected position, check supplier status, explain uncertainty, and recommend an action. That analysis is a good fit for specialized agents. Quarantining inventory is not. Quarantine changes operational state. It therefore needs an authenticated human, explicit authorization, a batch-scoped approval, concurrency control, idempotency, and an audit record. None of those guarantees should depend on a prompt being followed. The authenticated hosted application at the start of the fictional recall. Architecture: separate reasoning from authority The solution has two related but deliberately separate paths. Caldova separates model reasoning from application authority. Official Microsoft service icons identify Foundry Agent Service, App Service, Managed Identity, and Blob Storage. The reasoning path invokes a Hosted Agent through the Responses protocol. Four agents run in a fixed sequence: triage, inventory impact, supplier/compliance, and supervisor. The first three have narrow read-only tools. The supervisor has no tools and synthesizes the accumulated context into a decision brief. The authority path remains in the web application. It validates the EasyAuth identity claims, checks an approver allowlist, binds approval to the caller, batch, action, and current demo generation, and only then calls deterministic domain code. State is stored per actor in Blob Storage and updated with ETag match conditions so concurrent writes fail instead of silently overwriting each other. There is also a deterministic localhost demo. It reuses synthetic domain fixtures and demonstrates MCP contracts, approval, quarantine, and replay without a model or cloud account. It is useful for development, but its typed approver name and in-memory state are not production identity or durable compliance evidence. Building a narrow MCP surface MCP standardizes how an AI application discovers and calls external tools. It does not remove the need to design those tools carefully. Caldova exposes small, typed operations such as get_recall_notice , locate_inventory , and get_supplier_status . Inputs are constrained with Pydantic, and tool annotations tell clients that these operations are read-only and closed-world: @mcp.tool( title="Locate affected inventory", annotations=ToolAnnotations( read_only_hint=True, open_world_hint=False, ), ) def locate_inventory(batch_id: BatchId) -> dict[str, Any]: return STORE.locate_inventory(batch_id) The mutation tool is separately marked destructive and requires a batch-scoped approval token. Those annotations improve discovery and planning, but they are metadata, not an authorization boundary. The real check occurs inside quarantine_batch , below the model and below the tool description. The Hosted Agent does not receive the mutation tools at all. Its specialists call only three read operations through an isolated MCP stdio subprocess. This is stronger than asking an all-powerful agent to "please remain read-only": capability is constrained by construction. The subprocess boundary also keeps MCP v2 dependencies isolated from the Foundry hosting environment. Each call has a timeout, bounded concurrency, structured JSON handling, and a generic failure response that does not leak subprocess details. Fixed workflows beat vague autonomy for this case Multi-agent does not have to mean dynamic routing. Caldova uses an explicit sequence because the business dependency is explicit: validate the notice before locating inventory, locate inventory before checking supplier implications, and synthesize only after all three specialist outputs exist. return ( WorkflowBuilder(start_executor=triage, output_from=[supervisor]) .add_edge(triage, inventory) .add_edge(inventory, compliance) .add_edge(compliance, supervisor) .build() .as_agent() ) This topology is easier to test and reason about than an unconstrained planner. Each specialist has one job and one tool allowlist. Full context is passed where synthesis requires it, while the supervisor remains tool-free. Request isolation matters too. A hosted process can serve concurrent users, so workflow state must not leak between requests. The sample creates a fresh workflow agent for each request context rather than reusing mutable agent state globally. What the live hosted run showed The hosted application completed a read-only assessment for the synthetic batch. The resulting brief reported: 2,196 affected units across four locations. A high-risk inbound temperature excursion. Supplier acknowledgement, a 36-hour replacement estimate, and a drafted credit note. Unknown transit temperature details, excursion duration, stability impact, final supplier disposition, and potentially issued stock. A recommendation to hold or quarantine stock, explicitly stating that no quarantine had occurred. A required human approval before any inventory restriction. The live Hosted Agent decision brief. Transient response and correlation identifiers are masked; the operations rail is excluded because it contains actor-scoped audit data. The screenshot also shows an important truthfulness choice: the UI says Hosted workflow trace unavailable. The application does not invent stage completion or tool-call evidence when the hosted endpoint does not return trustworthy trace data. The answer can be displayed, but it must not be presented as proof of an internal execution path. Approval is a protocol, not a button The hosted web path uses App Service authentication with Microsoft Entra. The application accepts the injected principal only on the configured App Service host, validates tenant and object identifiers, applies a user allowlist, and performs an additional approver check for mutation requests. State-changing calls also require the expected origin and an application request header. Approval is then bound to five facts: The authenticated actor. The current demo generation. The affected batch. The quarantine action. A ten-minute validity window until first use. Resetting the demo creates a new generation, invalidating old handles. Consuming an approval does not make replay unsafe: the same bound handle can repeat the same quarantine operation, but domain code changes only positions that are not already quarantined. A second call reports an idempotent replay with zero additional positions changed. This is the difference between a human-in-the-loop interface and a human-authorized system. A modal dialog provides user experience; identity binding and deterministic policy provide control. Durable state needs concurrency semantics The hosted application stores each actor's synthetic session in a separate Blob object. A load returns both JSON state and its ETag. A save uses IfNotModified semantics; if another request updated the same state first, Azure Storage rejects the stale write and the API returns a conflict. conditions = ( {"etag": etag, "match_condition": MatchConditions.IfNotModified} if etag else {} ) await blob.upload_blob( json.dumps(state), overwrite=etag is not None, **conditions, ) Without that condition, two browser requests could both read the same approval state and overwrite one another using last-writer-wins behavior. Agent systems do not get a concurrency exemption: ordinary distributed-systems rules still apply. Fail closed, and make the failure legible The analysis adapter accepts only HTTPS Foundry endpoints with the expected path, uses a managed-identity token for https://ai.azure.com/.default , disables redirects, and enforces bounded connect and overall timeouts. It accepts only a completed assistant response with non-empty output text. If the endpoint times out, returns partial output, returns malformed data, or becomes unavailable, the application clears the analysis lease and reports that no inventory changed. It does not substitute a local answer and label it as hosted. Approval remains locked until a new hosted analysis succeeds. This can feel strict during a demo, but it protects provenance. A degraded fallback is useful only when the UI and audit model can identify it accurately. What is proven, and what is not The sample provides useful evidence for several engineering claims: Typed MCP tools reject malformed input. Hosted specialists receive read-only capabilities only. Approval is checked below the model and bound to identity and session state. Quarantine is idempotent in the synthetic domain. Blob ETags prevent stale session writes. Empty, partial, failed, and timed-out hosted responses fail closed. Local tests cover domain, MCP, workflow, API, and repository-hygiene behavior. It does not prove that the sample is a production recall platform. The scenario is synthetic. The local audit log is not tamper-evident. The hosted UI currently lacks trustworthy per-stage and per-tool trace rendering. Deployment-specific RBAC, EasyAuth configuration, telemetry access, model behavior, load characteristics, costs, and recovery procedures require validation in each environment. Evaluation evidence also expires. Golden cases and evaluator configuration are useful assets, but historical results are not a current release certificate. Re-run evaluations against the deployed agent version and inspect failures before making quality claims. Try the pattern Start with the deterministic path before provisioning cloud resources: Set-Location (git rev-parse --show-toplevel) py -3.13 -m venv caldova-recall-control/.venv ./caldova-recall-control/.venv/Scripts/python.exe -m pip install ` -r caldova-recall-control/requirements-ui.txt ./caldova-recall-control/.venv/Scripts/python.exe -m uvicorn ` control_tower_api:app ` --app-dir caldova-recall-control/src ` --host 127.0.0.1 ` --port 8091 Then inspect the MCP server over stdio: ./caldova-recall-control/.venv/Scripts/python.exe ` caldova-recall-control/scripts/inspect_mcp.py The inspector discovers the real tool schemas, reads the synthetic inventory, rejects malformed input and an unapproved mutation, and confirms the stock remains unchanged. Only after that local contract is understood should you configure a Foundry project, deployment identity, model deployment, and Hosted Agent. Engineering takeaways The most reusable lesson in Caldova is not the number of agents. It is the placement of authority. Give each model the smallest useful toolset. Prefer explicit workflow topology when the business process is known. Treat tool annotations as descriptive metadata, not access control. Bind consequential approval to authenticated identity, resource, action, and session generation. Put mutation and idempotency in deterministic domain code. Use optimistic concurrency for durable web state. Preserve provenance by failing closed instead of silently changing execution paths. Show only evidence the system actually captured. Agents are excellent at turning fragmented evidence into an actionable brief. Reliable systems make sure the brief and the action remain two different things. References Caldova source repository Model Context Protocol introduction Microsoft Agent Framework workflow capabilities Deploy a Hosted Agent in Microsoft Foundry Configure Microsoft Entra authentication for Azure App Service Manage concurrency in Azure Blob Storage
Building a Fully Automated Azure Landing Zone Deployment Using Azure DevOps and Terraform
Discover how to build a fully automated Azure Landing Zone using Azure DevOps and Terraform. This article walks through real-world Git workflows, CI/CD automation, environment promotion strategies, and governance integration to create secure, scalable, and enterprise-ready Azure environments.Distributing Agents to Microsoft Teams and Microsoft 365 Copilot Part 4/5
This is the fourth post in our series on the Microsoft agent platform. We cover the Distribute in M365 pillar — publishing your agents to Microsoft Teams and Microsoft 365 Copilot so they reach users where they already work. All examples reference the FibreOps repository, demonstrated at Microsoft Build BRK241. The Distribution Story Building a great agent is only half the challenge. The other half is getting it into the hands of users without asking them to learn a new tool, visit a new URL, or change their workflow. Microsoft 365 Copilot and Microsoft Teams are where enterprise users already spend their day, making them the natural distribution surface for agents. With the GA release, publishing an agent to Teams and M365 Copilot is a single command. No separate app registration portal, no manual manifest assembly, no multi-step approval workflow for development and testing. Publishing to Microsoft 365 Copilot (GA) FibreOps ships as a declarative agent + action plugin ready for sideload. A single CLI command produces the complete package: python -m fibreops.demo publish-m365 --out dist/m365 # Output: # ✓ wrote dist/m365/declarativeAgent.json # ✓ wrote dist/m365/fibreops-action.json # ✓ wrote dist/m365/manifest.json # ✓ wrote dist/m365/color.png (192x192) # ✓ wrote dist/m365/outline.png ( 32x32) # ✓ wrote dist/m365/fibreops-copilot.zip What Gets Generated File Purpose declarativeAgent.json Defines the agent's persona, capabilities, and conversation starters for M365 Copilot fibreops-action.json Action plugin that proxies tool calls to the deployed FastAPI backend via OpenAPI manifest.json Teams app manifest with publisher metadata, permissions, and capabilities color.png / outline.png App icons for Teams and M365 surfaces fibreops-copilot.zip Ready-to-upload package for Teams Admin Center Configuration Set the base URL to your deployed FastAPI app before publishing — the action plugin uses this to resolve the OpenAPI runtime: # Set the public HTTPS hostname of the deployed FastAPI app $env:M365_ACTION_BASE_URL = "https://fibreops-demo.azurewebsites.net" # Optional: customise publisher metadata $env:M365_PUBLISHER_NAME = "Contoso Network Operations" $env:M365_PUBLISHER_WEBSITE = "https://contoso.com/noc" # Generate the package python -m fibreops.demo publish-m365 --out dist/m365 Environment Variable Purpose M365_ACTION_BASE_URL Public HTTPS root for the FastAPI /openapi.json (e.g., Container Apps FQDN) M365_APP_ID Override the generated Teams app GUID (default: deterministic per repo) M365_PUBLISHER_NAME Publisher name shown in M365 Admin Center M365_PUBLISHER_WEBSITE Publisher website link Uploading the Package Upload the generated fibreops-copilot.zip through either path: Teams Admin Center → Manage apps → Upload new app M365 Admin Center → Integrated apps → Upload custom apps Once uploaded, the declarative agent: Inherits the publisher metadata you configured Advertises conversation starters from the FibreOps deck (e.g., "What is the current outage status?", "Dispatch an engineer to FN-LDN-001") Proxies tool calls to the deployed FastAPI app via the action plugin Appears in Microsoft 365 Copilot as a specialised agent users can invoke How Declarative Agents Work A declarative agent in Microsoft 365 Copilot is defined by metadata rather than code running in the M365 surface. The intelligence lives in your backend — Copilot handles the conversational UX, tool orchestration schema, and user authentication. The flow: User invokes the agent in Microsoft 365 Copilot or Teams Copilot renders conversation starters and accepts natural language input When the agent needs to act, Copilot calls the action plugin (your OpenAPI endpoint) Your FastAPI backend processes the request using the full agent pipeline Results return to the user in the Copilot/Teams UX This architecture means your agent logic stays in one place — the backend. The M365 surface is purely a distribution and interaction layer. Action Plugins and OpenAPI The action plugin ( fibreops-action.json ) references your FastAPI app's /openapi.json endpoint. FibreOps exposes a JSON API that the action plugin can call: /api/runs — List and query agent runs /api/optimiser — Get optimizer scores and suggestions /sdk/chat — Natural language interaction with the agent system /healthz — Liveness probe Because FastAPI auto-generates OpenAPI schemas from your typed Python endpoints, the action plugin gets accurate parameter descriptions, response schemas, and error codes without any manual specification work. Publishing as Autopilots (Public Preview) Autopilots take distribution one step further — agents that operate autonomously without requiring a user to initiate each interaction. An Autopilot can: React to events (e.g., a critical telemetry signal) without human initiation Take actions within defined guardrails Notify users only when human intervention is needed Operate continuously across Microsoft 365 surfaces For FibreOps, an Autopilot would monitor the Event Hub stream continuously and only surface to the NOC team when an incident exceeds automated resolution capability — a fully autonomous operations agent. Teams Adaptive Cards FibreOps posts rich Adaptive Card notifications to Microsoft Teams throughout the agent pipeline. This is separate from the declarative agent — it is a push notification channel for real-time operational awareness. # The NetOps agent posts an outage notice via Incoming Webhook def post_outage_notice(incident_id, node_id, severity, summary, engineer=None): card = { "type": "AdaptiveCard", "body": [ {"type": "TextBlock", "text": f"🚨 Outage: {node_id}", "weight": "Bolder", "size": "Large"}, {"type": "FactSet", "facts": [ {"title": "Severity", "value": severity.upper()}, {"title": "Incident", "value": incident_id}, {"title": "Summary", "value": summary}, ]}, ], "actions": [ {"type": "Action.OpenUrl", "title": "View in NOC Console", "url": f"{base_url}/runs/{incident_id}"} ] } # POST to Teams webhook or append to outbox for offline mode ... If TEAMS_WEBHOOK_URL is not configured, cards are appended to state/teams_outbox.jsonl for review in the NOC console's Teams panel. End-to-End: From Code to Copilot Here is the complete flow from development to distribution: Build — Develop agents with Microsoft Agent Framework, test locally with python -m fibreops.demo --backend local Publish agents — python -m fibreops.demo publish creates hosted Prompt Agents in Foundry Deploy infrastructure — azd up provisions App Service, ACR, Event Hub, Key Vault, and Application Insights Deploy hosted agent — azd env set FIBREOPS_DEPLOY_HOSTED true && azd up Generate M365 package — python -m fibreops.demo publish-m365 --out dist/m365 Upload to Teams — Upload fibreops-copilot.zip via Teams Admin Center Users interact — The agent is now available in Microsoft 365 Copilot and Teams Security Considerations Managed Identity — The deployed app uses system-assigned managed identity for all Azure service access. No secrets in code. Least privilege — Each role grant is scoped to the minimum required (Event Hubs Data Owner, Key Vault Secrets User, AcrPull, Azure AI Developer). Authentication — The M365 Copilot surface handles user authentication; your backend receives authenticated requests. Guardrails — Autopilots operate within defined boundaries; human-in-the-loop escalation is built into the Routine and agent decision logic. Key Takeaways Publishing to Teams and M365 Copilot is GA — a single command generates the complete package. Declarative agents separate distribution (M365) from intelligence (your backend). Action plugins leverage your existing FastAPI OpenAPI schema — no manual specification needed. Autopilots (Public Preview) enable fully autonomous operation within guardrails. Adaptive Cards provide real-time push notifications alongside the conversational agent surface. The same backend serves the NOC console, the Copilot SDK, and the M365 declarative agent. Next Steps Explore the FibreOps repository — try python -m fibreops.demo publish-m365 Microsoft 365 Copilot extensibility documentation Next in this series: Voice Live and Observability for Production Agent SystemsBuilding Autonomous Agents with Microsoft Agent Framework and GitHub Copilot SDK Part 2/5
This is the second post in our series on the Microsoft agent platform. Here we dive deep into building autonomous agents, the development experience, the Microsoft Agent Framework, tool design patterns, and how the GitHub Copilot SDK brings conversational AI to your agent system. All examples reference the FibreOps repository, an autonomous fibre outage response system demonstrated at Microsoft Build BRK241. The Microsoft Agent Framework The Microsoft Agent Framework (now GA) provides a unified programming model for building agents. It supports multiple backends through a single .run() contract: Hosted — FoundryAgent connected to a Prompt Agent published to Microsoft Foundry Agent Service. Foundry — Agent + FoundryChatClient with the definition resolved locally (ideal for prompt iteration). Local — Deterministic LocalAgent for offline development and testing. This design means your orchestration code never changes regardless of where the agent runs. The factory pattern in FibreOps selects the backend at startup: # src/fibreops/agents/factory.py — simplified from agent_framework_foundry import FoundryAgent from agent_framework import Agent, FoundryChatClient def build_agent(role: str, backend: str, config: Config): if backend == "hosted": return FoundryAgent(agent_id=config.foundry_agents[role]) elif backend == "foundry": return Agent( instructions=get_instructions(role), chat_client=FoundryChatClient(endpoint=config.endpoint), tools=get_tools(role), ) else: return LocalAgent(role=role) Set FIBREOPS_AGENT_BACKEND to override the backend, or leave it as auto for intelligent detection. Designing Role-Specialised Agents FibreOps demonstrates a key pattern: role specialisation. Rather than one monolithic agent, the system uses three focused agents, each with a clear responsibility boundary: Agent Role Tools Available IncidentAnalysisAgent Classify severity, find root cause, retrieve SOP Knowledge (SOPs + topology), Web IQ, Work IQ NetOpsCoordinatorAgent File D365 incident, post Teams notice Ticketing, Teams, Memory FieldDispatchAgent Select engineer, book resource, update team Dispatch, Teams, Voice Why Role Specialisation? Focused system prompts — Each agent has a tightly scoped instruction set, reducing hallucination and improving reliability. Independent evaluation — You can score each agent separately against role-specific criteria. Parallel development — Teams can iterate on agents independently. Selective upgrade — Swap one agent's model or implementation without touching others. Tool Design: Typed Python Functions Tools in the Microsoft Agent Framework are typed Python functions that the runtime supplies to the hosted agent definition. FibreOps demonstrates several tool categories: Knowledge Tools # src/fibreops/tools/knowledge.py — simplified def sop_lookup(node_id: str, signal_type: str) -> dict: """Retrieve the Standard Operating Procedure for a given signal type. Args: node_id: The fibre node identifier (e.g., FN-LDN-001) signal_type: The type of signal (loss_of_light, high_ber, signal_degradation) Returns: SOP with steps, escalation path, and estimated resolution time. """ # Load from local markdown SOPs or Foundry IQ ... def web_iq_search(query: str, *, limit: int = 5) -> list[dict]: """Search public web for context relevant to the incident. Grounding against roadworks, weather, power outages, splice guidance. Falls back to deterministic fixtures when endpoint is unset. """ ... def work_iq_search(query: str, *, limit: int = 5) -> list[dict]: """Search enterprise knowledge for context relevant to the incident. Site surveys, SLA tiers, competency matrix, MTTR trends. """ ... Integration Tools # src/fibreops/tools/teams.py — simplified def post_outage_notice( incident_id: str, node_id: str, severity: str, summary: str, engineer: str | None = None, ) -> dict: """Post an Adaptive Card outage notice to the configured Teams channel. If TEAMS_WEBHOOK_URL is not set, appends to state/teams_outbox.jsonl for offline review. """ card = build_adaptive_card(incident_id, node_id, severity, summary, engineer) if config.teams_webhook_url: requests.post(config.teams_webhook_url, json=card) else: append_to_outbox(card) return {"status": "posted", "incident_id": incident_id} Design Principles for Agent Tools Typed parameters with docstrings — The runtime uses type hints and docstrings to generate the tool schema for the LLM. Graceful degradation — Every tool works offline by falling back to local fixtures or file-based state. Idempotent where possible — Tools that create resources return existing records if called with the same parameters. Observable — Every tool invocation emits an OpenTelemetry span for tracing and debugging. The Orchestrator Pattern The orchestrator drives signals through the agent pipeline. It is deliberately simple — a linear flow with error handling: # src/fibreops/orchestrator.py — simplified async def handle_signal(signal: TelemetrySignal) -> RunResult: """Process a telemetry signal through the agent pipeline.""" # Stage 1: Incident Analysis analysis = await incident_agent.run( f"Analyse this signal: {signal.model_dump_json()}" ) # Stage 2: NetOps Coordination coordination = await netops_agent.run( f"Coordinate response for: {analysis.summary}" ) # Stage 3: Field Dispatch dispatch = await dispatch_agent.run( f"Dispatch engineer for incident: {coordination.incident_id}" ) return RunResult( signal=signal, analysis=analysis, coordination=coordination, dispatch=dispatch, ) The orchestrator honours the same contract regardless of backend — hosted , foundry , or local — because all backends implement await agent.run(prompt) . GitHub Copilot SDK Integration (GA) The GitHub Copilot SDK enables conversational interaction with your agent system. FibreOps implements FibreOpsCopilotClient with the same interface as github/copilot-sdk : # src/fibreops/sdk/__init__.py — simplified from fibreops.sdk.client import FibreOpsCopilotClient client = FibreOpsCopilotClient() session = client.create_session() # Query agent status response = session.send_and_wait("status") print(response.text) # Human-readable summary print(response.data) # Structured JSON # Inject a telemetry signal via conversation response = session.send_and_wait(json.dumps({ "signal_id": "sig-demo", "node_id": "FN-LDN-001", "signal_type": "loss_of_light", "severity": "critical" })) The adapter routes prompts by shape: JSON signal-shaped dicts — Forwarded to the orchestrator for processing. Free-form text — Answered by a deterministic responder ( help , status , nodes , engineers , optimiser , dispatch ). Drive it from the terminal: python -m fibreops.demo chat "help" python -m fibreops.demo chat "status" python -m fibreops.demo chat '{"signal_id":"sig-demo","node_id":"FN-LDN-001","signal_type":"loss_of_light","severity":"critical"}' Or hit the embedded HTTP endpoint when the NOC console is running: Invoke-RestMethod -Method Post http://127.0.0.1:8800/sdk/chat -Body '{"prompt":"status"}' -ContentType application/json Development Workflow with Foundry Toolkit for VS Code The Foundry Toolkit for VS Code provides an integrated development experience: Author prompts — Edit system instructions with live preview and token counting. Test locally — Run against the foundry backend with FoundryChatClient pointing at your development model. Iterate fast — The foundry backend resolves definitions locally, so prompt changes take effect immediately without republishing. Publish when ready — python -m fibreops.demo publish creates hosted Prompt Agents in Foundry. Multi-Model Support The Microsoft Agent Framework supports multiple models. FibreOps defaults to gpt-4.1-mini (the model available in most demo Foundry accounts), but any chat-completions deployment works: # .env AZURE_AI_MODEL_DEPLOYMENT=gpt-4.1-mini # or gpt-4o-mini, gpt-4o, gpt-4.1 The framework also supports Claude Code connectors and Magentic-One for multi-agent collaboration scenarios. Testing Strategy FibreOps demonstrates a layered testing approach: Unit tests — Test tools in isolation with mocked dependencies. Local backend tests — Run the full pipeline with LocalAgent for deterministic assertions. Integration tests — Run against real Foundry agents with pytest -q . Rubric evaluation — The optimizer scores every run against defined criteria. # Run the test suite .\.venv\Scripts\python.exe -m pytest -q Key Takeaways The Microsoft Agent Framework provides a unified .run() contract across hosted, foundry, and local backends. Role specialisation keeps agents focused, testable, and independently evolvable. Tools are typed Python functions with docstrings — the runtime generates schemas automatically. The GitHub Copilot SDK (GA) enables conversational interaction with any agent system. Graceful degradation means the entire system works offline for development. The factory pattern lets you switch backends without changing orchestration code. Next Steps Clone the FibreOps repository and run python -m fibreops.demo --signals 3 Microsoft Agent Framework documentation Next in this series: Running Hosted Agents in Microsoft Foundry Agent ServiceBuilding and Deploying Microsoft Hosted Agents to Microsoft Teams
A practical, engineer-to-engineer guide to taking an AI agent from a developer laptop, into Microsoft Foundry Agent Service, and out to end users inside Microsoft Teams and Microsoft 365 — using the BRK241 FibreOps reference implementation as a worked example. Introduction: the hard part is no longer building the agent Two years ago, wiring an LLM to a couple of tools felt like the summit. It isn't any more. Frameworks, hosted models, and function-calling have made the build step almost routine. The problem has quietly moved downstream. The genuinely hard questions today are operational: Where does the agent run when it's no longer on your machine? What identity does it use to call enterprise systems, and who granted it? How does a platform team scale, monitor, and roll it back? How do business users actually reach it without learning a new tool? Who signed off on it touching production data? A prototype answers none of these. A production agent platform answers all of them, repeatably, for every agent an organisation ships. That shift — from a clever notebook to a governed, observable service that lands in the tools people already use — is the subject of this article. We'll use a single narrative to keep it concrete: FibreOps, the BRK241 "Autonomous Fibre Outage Response" system. It ingests optical line terminal (OLT) telemetry, analyses incidents, files tickets in Dynamics 365 Field Service, posts Adaptive Cards to Microsoft Teams, and dispatches engineers — all through role-specialised agents. The full source is on GitHub. The story runs on three verbs: Build → Run → Distribute. Section 1: Building the agent An agent is not one mega-prompt. FibreOps is deliberately factored into three role-specialised agents behind a single orchestrator, each with its own tool surface, its own system instructions, and a strict output contract: IncidentAnalysisAgent — classifies severity, finds probable cause, and pulls the correct standard operating procedure (SOP). NetOpsCoordinatorAgent — files the D365 incident and posts the Teams outage notice. FieldDispatchAgent — selects the best engineer by skill, region and shift, books the resource, and updates Teams. The Coordinator hands off to Dispatch with a literal HANDOFF:DISPATCH token rather than a fuzzy "I think we should…". Hard contracts between agents are how you stop them inventing work. Microsoft Agent Framework The agents are built with the Microsoft Agent Framework (MAF). The key design decision in the reference implementation is that all three backends honour one contract — await agent.run(prompt) -> response — so the orchestrator never knows or cares where reasoning actually happens: local — a deterministic LocalAgent shim with no LLM, so the demo runs with zero Azure credentials. foundry — agent_framework.Agent + FoundryChatClient , definition resolved locally. Ideal while iterating on prompts. hosted — agent_framework_foundry.FoundryAgent bound to a Prompt Agent published to Foundry Agent Service. This is the production path. Building a Foundry-backed agent is just a client plus instructions plus typed tools: from agent_framework import Agent from agent_framework_foundry import FoundryChatClient from azure.identity import DefaultAzureCredential client = FoundryChatClient( project_endpoint=settings.azure_ai_project_endpoint, model=settings.azure_ai_model_deployment, # e.g. gpt-4.1-mini credential=DefaultAzureCredential(), # no connection strings, ever ) agent = Agent( client=client, instructions=INCIDENT_ANALYSIS_INSTRUCTIONS_V1, name="IncidentAnalysisAgent", tools=[lookup_sop, recall, remember, web_iq_search, work_iq_search], ) Note the DefaultAzureCredential . There are no keys or connection strings anywhere in the reasoning path — identity flows from Microsoft Entra ID. Keep that in mind; it becomes the backbone of the governance story later. Tool calling and MCP Every tool is a typed Python function. Foundry sees the JSON schema derived from the signature; the runtime executes the Python. That separation matters: the published agent definition stores only the model and instructions, while the implementations are supplied by the runtime on every call. The same in-process tools (Teams, D365, dispatch, knowledge, memory) run identically whether the agent is local or hosted. Beyond your own functions, Foundry agents can draw on hosted toolbox tools ( web_search , code_interpreter ) and Model Context Protocol (MCP) servers. MCP is the open standard for exposing tools, resources and prompts to agents over a uniform protocol, so an enterprise can stand up an MCP server once and let every agent consume it. In FibreOps this is config-gated — set FIBREOPS_FOUNDRY_TOOLBOX=1 and the incident analyst gains live web search alongside its Web IQ / Work IQ connectors, with no code change. Grounding strategies FibreOps grounds reasoning three ways, in layers: Retrieval over owned knowledge — SOPs (markdown) and the fibre-node topology graph, looked up by the analysis agent. Foundry IQ — Web IQ for public context (roadworks, weather, power) and Work IQ for enterprise context (site surveys, SLA tiers, competency matrix). Procedural memory — prior incidents for a node, recalled before analysis so the agent learns from history. Crucially, when the IQ endpoints are unset the tools fall back to deterministic fixtures so the agent always grounds. Grounding that silently fails is worse than no grounding; design your fallbacks explicitly. Local development, testing and evaluation The whole system runs from one command with no cloud dependency: # Deterministic local backend — no Azure credentials required python -m fibreops.demo --signals 3 --backend local Every run is persisted as a JSON document — the input signal, every agent step, every tool call, every output, every ticket. That single artefact shape feeds three consumers: structured logs, the local optimiser, and Foundry Evaluators. The optimiser scores each run against a five-criterion rubric (was the analysis complete, was severity consistent with customer impact, did a ticket land, did dispatch policy match severity, was an SOP cited) and writes back concrete improvement suggestions. That evaluation loop — not the first working demo — is what turns a prototype into a system you can keep improving. Section 2: Deploying to Microsoft Foundry Agent Service Microsoft Foundry Agent Service is the managed runtime that hosts your agents. It gives you a secure, isolated execution environment, an agent runtime that speaks the OpenAI-compatible Responses API, plus hosted memory, toolboxes, knowledge integrations, and observability — without you operating any of it. FibreOps demonstrates the two hosting shapes Foundry offers. Shape 1 — Prompt Agents A Prompt Agent stores a model deployment plus system instructions as an immutable, versioned definition in Foundry. Publishing is a one-time step per change: from azure.ai.projects import AIProjectClient from azure.ai.projects.models import PromptAgentDefinition from azure.identity import DefaultAzureCredential pc = AIProjectClient(endpoint=endpoint, credential=DefaultAzureCredential(), allow_preview=True) pc.agents.create_version( agent_name="fibreops-incident-analysis", definition=PromptAgentDefinition( model=model_deployment, instructions=INCIDENT_ANALYSIS_INSTRUCTIONS_V1, ), description="FibreOps incident analysis agent", ) At run time you bind to the published version with a FoundryAgent , and — as noted above — the runtime supplies the tool implementations. Prompt versioning ( instructions_v1 , _v2 , _v3 ) is where the optimiser's suggestions land, closing the improvement loop inside the platform. Shape 2 — Containerised hosted agents The BRK241 hero path packages the entire analyse → coordinate → dispatch flow as a single hosted agent: a container that serves the Responses /responses contract on port 8088, deployed straight into your Foundry project. The Agent Framework agent is wrapped by ResponsesHostServer : from agent_framework_foundry_hosting import ResponsesHostServer def main() -> None: server = ResponsesHostServer(build_system_agent()) # Foundry sets the reserved PORT env var inside the sandbox server.run(host="0.0.0.0", port=8088) The container is declared in agent.yaml — kind: hosted , the image reference, the per-session sandbox size (0.5/1 Gi, 1/2 Gi or 2/4 Gi), the protocol version, and only user-declared environment variables. You never hard-code FOUNDRY_* values or the Application Insights connection string; the platform injects those at run time. Deployment registers the image as an immutable version and polls until active : details = pc.agents.create_version( agent_name="fibreops-outage-response", definition=HostedAgentDefinition( protocol_versions=[ProtocolVersionRecord( protocol=AgentProtocol.RESPONSES, version="1.0.0")], cpu="1", memory="2Gi", container_configuration=ContainerConfiguration(image=image), environment_variables={"MODEL_DEPLOYMENT_NAME": model_deployment}, ), ) From local execution to managed hosting The migration path is deliberately gentle because the contract never changes. A developer iterates locally against LocalAgent , moves to the foundry backend to test real prompts, then publish es Prompt Agents or builds and deploy-hosted s the container. The orchestrator code is byte-for-byte identical across all three. That property — same code path local for dev, hosted in Foundry for prod — is the single most important thing to preserve when designing your own agents. Scaling, memory, toolboxes, knowledge and observability Scaling — Foundry provisions a per-session sandbox and a dedicated Entra agent identity per hosted-agent version; you size the sandbox in agent.yaml and let the platform handle isolation. Memory — set FOUNDRY_MEMORY_STORE_NAME and a FoundryMemoryProvider is attached as a context provider so agents read and write learned procedures in Foundry's hosted store; unset, they use local SQLite. No code change. Toolboxes & knowledge — hosted web_search , code interpreter, MCP, and Web/Work IQ connectors are curated per role and merged with your Python tools. Observability — the agent emits OpenTelemetry spans; set APPLICATIONINSIGHTS_CONNECTION_STRING (injected by the platform for hosted agents) and every agent decision, tool call and latency is queryable in Application Insights. Section 3: IT and development responsibilities Successful agent deployments need both developer velocity and platform governance. The failure mode at either extreme is familiar: developers who can't ship because every request routes through a ticket queue, or a free-for-all where nobody can say what identity an agent runs as. The workable model draws a clean line of responsibility. Concern Developer / Agent team IT / Platform team Identity Use DefaultAzureCredential ; never embed secrets; declare the scopes the agent needs Provision the managed / Entra agent identity; own the app registration and consent Access control Request least-privilege roles for the tools the agent calls Grant RBAC at the correct scope; run role-assignment scripts; enforce approvals Security Validate inputs, handle tool failures cleanly, avoid data exfiltration in prompts Disable ACR admin, enforce managed-identity pulls, network controls, Key Vault for secrets Compliance Keep decisions explainable and replayable (the JSON run record) Data-residency, retention, audit, Responsible AI review sign-off Monitoring Emit structured traces + OTel spans; define the rubric Own Application Insights / Log Analytics, alerting, dashboards, SLOs Cost Right-size the sandbox and model deployment; cache grounding Budgets, quota, token-consumption monitoring, chargeback Lifecycle Version prompts and images; feed the optimiser back into new versions Environment promotion (dev → test → prod), rollback, deprecation The reference implementation encodes this split honestly. The Bicep template does not create role assignments, because most deployers only hold Contributor . Instead a subscription Owner runs scripts/grant-mi-roles.ps1 once to grant the App Service's identity exactly the roles it needs — Event Hubs Data Owner, Key Vault Secrets User, AcrPull, Azure AI Developer, and Cognitive Services OpenAI User — and no more. That is least privilege made operational. Section 4: Publishing to Microsoft Teams and Microsoft 365 An agent nobody can reach has no value. The final verb — Distribute — puts the agent where users already work. FibreOps reaches Teams two ways. The lightweight path: Adaptive Cards via Incoming Webhook The NetOps coordinator posts outage notices and status updates to a Teams channel as Adaptive Cards through an Incoming Webhook. Any unconfigured channel is logged to state/teams_outbox.jsonl , so the same code runs in a demo and in production — you only change the webhook target. This is the fastest way to get agent output into Teams and is ideal for notifications and human-in-the-loop review. The rich path: a declarative agent for Microsoft 365 Copilot To make the agent conversational and discoverable across Teams, Microsoft 365 Copilot and copilot.microsoft.com, FibreOps ships as a declarative agent plus an API plugin action. One command builds the sideload-ready package: python -m fibreops.demo publish-m365 --out dist/m365 # wrote declarativeAgent.json (name, description, conversation starters) # wrote fibreops-action.json (API plugin -> {base_url}/openapi.json) # wrote manifest.json (Teams app manifest) # wrote color.png / outline.png (icons) # wrote fibreops-copilot.zip (upload this) The declarative agent declares metadata, conversation starters and a capability set; the action plugin proxies tool calls to the deployed FastAPI app via its OpenAPI document. Set M365_ACTION_BASE_URL to the app's public HTTPS root before publishing — the CLI warns when the placeholder is still in effect. That single environment variable is the only thing that flips the package from demo to production. The end-to-end distribution workflow Conceptually, the artefact travels a fixed pipeline: Developer laptop │ build + test (local backend) → publish Prompt Agent / deploy hosted container ▼ Microsoft Foundry Agent Service │ hosted agent, secure sandbox, Entra agent identity, observability ▼ Teams App package (fibreops-copilot.zip) │ Teams Admin Center → Manage apps → Upload (or M365 Admin Center → Integrated apps) ▼ Microsoft 365 tenant │ admin approval, availability policy, targeted rollout ▼ End user in Teams / M365 Copilot Enterprise rollout is rarely "publish to everyone". The realistic pattern is a staged one: sideload to a pilot group, gather feedback and optimiser scores, then widen availability through Teams app-permission and app-setup policies to department, then tenant. Because the package carries publisher metadata and the declarative schema, IT can review it exactly like any other line-of-business app. Section 5: Enterprise governance Governance is not a bolt-on; in this architecture it's a property of the platform. The pillars: Entra ID integration and agent identity — every hosted agent version gets a dedicated Entra agent identity. Nothing authenticates with a shared key. DefaultAzureCredential means the same code picks up a developer's identity locally and the managed identity in production. RBAC at the right scope — roles are granted to identities, not baked into images. Deploying a hosted agent requires Azure AI Project Manager at project scope; the Foundry project identity needs AcrPull on the registry to pull the container. Least privilege is enforced, not assumed. Auditability — the JSON run record plus OpenTelemetry spans in Application Insights give you a replayable, per-incident audit trail. You can reconstruct exactly which SOP was cited, which engineer was chosen, and why severity was escalated. Data boundaries — the mock D365 is a drop-in for a real Dataverse environment; grounding sources are enterprise connectors (Work IQ) kept inside the tenant boundary. Nothing leaves the subscription without an explicit connector. Responsible AI — the Adaptive Card JSON can be pasted into the Adaptive Cards designer for governance review; the evaluation rubric makes quality measurable; explicit grounding fallbacks prevent silent failure. Production readiness — immutable versioning, one-command rollback (delete a version), managed-identity-only image pulls, and disabled ACR admin credentials are all first-class in the reference deployment. Section 6: Reference architecture The following diagram shows the production topology — users on the left, enterprise systems and controls on the right, with Foundry Agent Service at the centre hosting the agent. flowchart LR User["NOC operator / business user"] subgraph M365["Microsoft 365 tenant"] Teams["Microsoft Teams(Adaptive Cards + declarative agent)"] Copilot["Microsoft 365 Copilot"] end subgraph Foundry["Microsoft Foundry Agent Service"] Hosted["Hosted AgentOutage Response System(secure per-session sandbox)"] Runtime["Agent runtime(Responses API)"] Memory["Hosted memory + toolboxes"] end subgraph Enterprise["Enterprise data & tools"] MCP["MCP servers / web_search"] D365["Dynamics 365 Field Service"] EventHub["Azure Event Hubs(OLT telemetry)"] Knowledge["SOPs + topology + Web/Work IQ"] end subgraph Ops["Cross-cutting"] Obs["ObservabilityApp Insights / OTel"] Gov["GovernanceEntra ID · RBAC · audit"] end User --> Teams User --> Copilot Teams --> Runtime Copilot --> Runtime Runtime --> Hosted Hosted --> Memory Hosted --> MCP Hosted --> Knowledge Hosted --> D365 EventHub --> Hosted Hosted -.->|Adaptive Cards| Teams Hosted --> Obs Gov -.->|identity & policy| Foundry Gov -.->|identity & policy| Enterprise Read the solid arrows as the control/orchestration flow and the dashed arrows as governance and outbound notifications. The point of the diagram is that governance (Entra ID, RBAC, audit) applies across every component, and observability captures every agent decision — neither is optional plumbing. Section 7: What production looks like Picture the FibreOps rollout at a national fibre operator, with the four personas doing their part: Developers build the three agents and the orchestrator on their laptops against the local backend — no cloud, no credentials, deterministic tests. They tune prompts against the foundry backend, watch the optimiser rubric climb from 0.90 to 1.0 as they add the ">5,000 customers ⇒ escalate to critical" rule, and commit a new instruction version. The platform team deploys the container to Foundry Agent Service via scripts/deploy-hosted-agent.ps1 , which builds the image in ACR, pushes it, and registers an immutable version. They provision the Event Hub, Key Vault, Log Analytics and Application Insights from Bicep, and size the sandbox at 1 vCPU / 2 GiB. IT approves the workload: a subscription Owner grants the managed identity its five least-privilege roles, hardens the App Service to pull via managed identity, disables ACR admin, and signs off the Responsible AI review using the replayable run records and the Adaptive Card previews. They sideload fibreops-copilot.zip to a pilot channel first. Business users consume it inside Teams. When an OLT in London loses light, an Adaptive Card appears in the NOC channel within seconds — severity, probable cause, ticket ID, and the dispatched engineer's ETA — with no human having read a dashboard, opened a ticket, or phoned a dispatcher. If Foundry ever wobbles, the same system falls back to the deterministic local agent with an identical trace shape. Every integration but D365 is live in the demo, and D365 is a one-variable swap to a real Dataverse endpoint. That is the whole point: the demo and production differ by configuration, not by code. Key takeaways Design for one contract. If agent.run(prompt) behaves identically local, foundry-backed and hosted, migration to production is configuration, not a rewrite. Factor agents by role with hard handoff contracts. Literal tokens like HANDOFF:DISPATCH beat fuzzy natural-language handoffs and stop agents inventing work. Never embed secrets. DefaultAzureCredential + Entra agent identities give you keyless auth that works the same everywhere. Make every run replayable. A single JSON artefact that feeds logs, evaluation and audit is worth more than any dashboard. Ground explicitly, and design your fallbacks. Grounding that fails silently is a liability; deterministic fixtures keep the agent honest. Split responsibility cleanly. Developers own velocity and quality; the platform team owns identity, scale, cost and promotion. Encode the split in scripts, not tribal knowledge. Version prompts and images immutably. Rollback should be "delete a version", and the optimiser's suggestions should land as the next version. Distribute where users already are. Adaptive Cards for notifications, a declarative agent for conversation and discovery across Teams and M365 Copilot. Roll out in stages. Pilot channel → department → tenant, gated by app policies and real optimiser scores. Resources Reference implementation: github.com/leestott/BRK241-frontier Microsoft Agent Framework overview Microsoft Foundry Agent Service Hosted agents in Foundry Agent Service · Deploy a hosted agent Microsoft Teams developer platform Declarative agents for Microsoft 365 Copilot Model Context Protocol GitHub Copilot Clone the repo, run python -m fibreops.demo --signals 3 --backend local , and watch the analyse → coordinate → dispatch loop close. Then wire in your own Foundry project and take it all the way to Teams. Go build something.Round Table: Building Browser-Capable Agents with the Browser Automation Tool
Some of the most valuable work still lives inside a browser: booking a class, pulling a figure off a dashboard, filling in a portal form, gathering research across a dozen tabs. These are exactly the tasks people wish an agent could just do. On 22 July 2026 at 2:30 PM BST (7:00 PM IST), the Microsoft Foundry community is running a 40‑minute Discord round table on the Browser Automation tool : how how it helps agents complete real browser workflows, where you see risk or friction, and what samples, docs, and product improvements would help you adopt it. This is a discussion, not a slideshow. Bring your real projects : the the web workflows you'd love to hand off, and the guardrails you'd want first. Join us in the Microsoft Foundry Discord community. Please arrive at the scheduled time for a quick tech check. Event at a glance What: Microsoft Foundry Discord Community Round Table : Building Browser-Capable Agents with the Browser Automation Tool When: 22 July 2026, 2:30 PM BST / 7:00 PM IST (40 minutes) Where: https://aka.ms/foundry/discord Event link https://discord.gg/Z8JZsrP5P5?event=1527676149264679013 Format: Interactive discussion : voice and chat, live polls, and a short prioritisation exercise voice and chat, live polls, and a short prioritisation exercise Who it's for: AI engineers and developers building agents that need to act on the web Opening question we'll start with: "What browser-based task would you love an AI agent to automate for you today?" The problem: the last mile of automation still runs in a browser Most real-world workflows eventually hit a website with no clean API , such as a supplier portal, an internal admin console, a booking page, or a legacy dashboard a supplier portal, an internal admin console, a booking page, a legacy dashboard. Traditional scripting can automate these, but selectors break, pages change, and every new site means another brittle script to maintain. What developers actually want is an agent that can look at a page, decide what to do, and do it : navigate, read, click, type, and hand back a structured result navigate, read, click, type, and hand back a structured result. That's the gap the Browser Automation tool in Microsoft Foundry is built to close , and doing it responsibly and doing it responsibly, with the right safeguards, is a big part of why we want your feedback. What is the Browser Automation tool? The Browser Automation Tool (BAT) gives Foundry agents the ability to drive a real browser to complete web workflows. It's available as an MCP tool, and it uses Playwright Workspaces , a generally available, cloud-scale service, a generally available, cloud-scale service : navigating, clicking at coordinates, typing, and applying filters as its headless browser infrastructure. When an agent gets a request, Foundry spins up an isolated, sandboxed browser session per interaction, so each run is private and segregated. How agents actually interact with a page BAT runs a perception–action loop. The model receives the current state of the page (including screenshots), decides the next action, and BAT executes it in the sandbox using Playwright and real oversight navigating, clicking at coordinates, typing, applying filters. After each action, BAT captures the updated state and sends it back to the model, repeating until the goal is met or the user stops. Because the model can parse HTML into a DOM, it can reason about the page rather than follow a fixed script. It also supports multi-turn conversations, so you can refine a request mid-flow to complete form-filling or scraping scenarios. Built for real use : watch the automation happen in real time for debugging. and real oversight Live View : a human-in-the-loop override for ambiguous or sensitive steps. watch the automation happen in real time for debugging. Take Control : each interaction gets its own sandboxed browser. a human-in-the-loop override for ambiguous or sensitive steps. Isolated sessions : for reliability, optimisation, and audit. each interaction gets its own sandboxed browser. Built-in observability : for internal systems (private preview). for reliability, optimisation, and audit. Private website browsing : Python, C#, JavaScript, Java, and the REST API. for internal systems (private preview). Broad SDK support , and the agent can make mistakes or be misled by malicious page content Python, C#, JavaScript, Java, and the REST API. A word on responsible use. BAT is powerful precisely because an AI can use credentials you share with it to reach email, financial, enterprise, or social accounts , watching for and the agent can make mistakes or be misled by malicious page content. You're responsible for reviewing your applications, scoping which credentials you provide, and adding your own mitigations. See the Foundry Agent Service transparency note. This is exactly the kind of trade-off we want to talk through together. Example scenario A user asks: "Report the year-to-date percent change of Microsoft's stock price." The agent navigates to a finance site, enters MSFT in the search bar, opens the stock page, clicks the YTD view on the chart, reads the value, and returns a clean, structured answer ; that's the no bespoke scraper, no hard-coded selectors, and a full trace of what it did. Discussion prompt: "Where would browser automation fit into your current projects or workflows?" How setup works (the short version) You'll want to understand the wiring before you scale, so it's worth a look ahead of the session. There are two moving parts: Create a Playwright Workspace in the Azure portal, enable the access token auth method, and grab the wss:// browser endpoint. Give your project identity a Contributor (or custom) role on the workspace. Connect the tool in Foundry under Build > Tools: create a toolbox, add Browser Automation, point it at your Playwright workspace and auth type, and publish. Copy the Project connection ID from the tool's details page : how agents interact with the web, example use cases, and responsible use. that's the BROWSER_CONNECTION_ID in your code. What we'll cover in the 40 minutes Welcome & opening question (0:00–0:03) : navigate, gather, interact, and return a structured result, end to end. the browser task you'd most love to automate. What is Browser Automation (0:03–0:07) : the workflows you're building, public vs. internal targets, and where you'd pick automation over scripting. how agents interact with the web, example use cases, and responsible use. Scenario walkthrough (0:07–0:12) : what agents may do autonomously, what needs approval, and the observability and enterprise safeguards you'd require. navigate, gather, interact, return a structured result : your biggest adoption blockers, missing docs, and the SDK samples and demos you'd prioritise. end to end. Use cases & opportunities (0:12–0:22) : vote live on top use cases, challenges, and feature requests. the workflows you're building, public vs. internal targets, and where you'd pick automation over scripting. Trust, security & governance (0:22–0:31) , and which would benefit most from a capable agent. what agents may do autonomously, what needs approval, and the observability and enterprise safeguards you'd require. Developer experience feedback (0:31–0:36) ; which should always require approval. your biggest adoption blockers, missing docs, and the SDK samples and demos you'd prioritise. Prioritisation & next steps (0:36–0:40) , sometimes with credentials, vote live on top use cases, challenges, and feature requests. Come prepared to talk about The browser-based workflows you're building today : navigation, data gathering, form filling, and research, via an MCP tool powered by Playwright Workspaces. and which would benefit most from a capable agent. Whether your scenarios target public websites, internal systems, or both. Why you'd choose browser automation over traditional scripting. Which actions you'd let an agent perform autonomously : a perception-action loop with screenshots and DOM parsing handles pages that break brittle scripts. and which should always require approval. The observability, audit, and enterprise safeguards you'd expect before running this in production. The examples, samples, and tutorials that would help you get started fastest. Responsible and secure by design Because BAT lets an agent take real actions on live websites : isolated sessions, Live View, Take Control, and observability for reliability and audit. sometimes with credentials : scope credentials carefully and add your own mitigations; the tool is powerful and in preview. governance is a first-class part of the conversation, not a footnote. Isolated per-session sandboxes, Live View, Take Control human-in-the-loop, and built-in observability are there so you can see, pause, and audit what an agent does. Bring your trust concerns, required guardrails, and governance requirements: they directly shape the roadmap. Note: the Browser Automation tool is in preview; APIs and capabilities may change, and it isn't recommended for production workloads yet. Key takeaways Browser Automation lets Foundry agents complete real web workflows : this round table feeds directly into the engineering and product teams. navigation, data gathering, form filling, research , and arrive on time for the tech check. via an MCP tool powered by Playwright Workspaces. Agents reason, not just replay , and browser-capable agents are how we cross it. a perception–action loop with screenshots and DOM parsing handles pages that break brittle scripts. Oversight is built in: isolated sessions, Live View, Take Control, and observability for reliability and audit. Responsibility is shared: scope credentials carefully and add your own mitigations; the tool is powerful and in preview. Your feedback shapes the product: this round table feeds directly into the engineering and product teams. Save your spot Add it to your calendar: 22 July 2026, 2:30 PM BST / 7:00 PM IST, and arrive on time for the tech check. Join the community: https://aka.ms/foundry/discord Prep with the sample: explore the browser automation sample in foundry-samples. Read the docs: Automate browser tasks with Foundry agents and the hosted-agent quickstart. Event registration link https://discord.gg/Z8JZsrP5P5?event=1527676149264679013 The last mile of automation still runs in a browser, and browser-capable agents are how we cross it. Come tell us what you'd automate, where you'd draw the line, and what you'd need to trust it in production. See you on 22 July.Building AI Agents from Zero to Production
Building AI Agents from Zero to Production Most agent demos stop at "it answered my question." Production doesn't. The gap between a notebook that calls an LLM and a governed, observable, multi-agent system your organisation can actually depend on is where real engineering happens, evaluation, deployment, data sovereignty, tool governance, and cross-team interoperability. Microsoft's open-source course Building AI Agents from Zero to Production walks that entire arc in seven lessons, using one realistic use case and the Microsoft Agent Framework (MAF) plus Microsoft Foundry. This post is a developer-focused tour of what it teaches, the architecture decisions behind each stage, and the code patterns that matter when you move from prototype to production. Who this is for AI engineers building their first or first production, agent system. Backend and full-stack developers integrating agents into real applications and CI/CD. Cloud architects who need data sovereignty, private networking, and governance around agent workloads. Technical leads deciding how to standardise tools and orchestration across multiple teams. The samples are Python 3.12+, served through Microsoft Foundry using GPT-5 series models (for example gpt-5.1 ). Lesson 4 adds a TypeScript/React frontend. You will want an Azure subscription and the Azure CLI. The AI Agent Development Lifecycle The course is organised around a lifecycle rather than a feature list. Each lesson is a stage, and each stage assumes the previous one is solved: # Stage The production question it answers 1 Agent Design What should each agent do, and how do they hand off? 2 Agent Development How do I build and run them with the Agent Framework? 3 Agent Evaluations How do I know they actually work — and keep working? 4 Agent Deployment How do I ship one as a hosted service with a UI and CI gate? 5 Production Hosted Agents How do I meet enterprise data, network, and governance needs? 6 Microsoft Toolbox How do I govern tools once, and reuse them across teams? 7 Multi-Agent & A2A How do agents from different teams interoperate safely? The thread running through all seven is a single scenario: a Developer Onboarding agent system that helps a new hire find the right teammates, get a sensible first task, and pull learning resources and code snippets. It is deliberately mundane, which is exactly why it exposes the production concerns that flashy demos hide. Lesson 1 — Agent Design: three components, one graph The course defines an agent by three parts: an LLM for reasoning, tools to act, and memory to retain context. The design work is context engineering — making sure the right information reaches the model at the right moment, no more and no less. Rather than one monolithic assistant, the onboarding system is split into specialists coordinated by a triage agent using handoff orchestration: Agent Job Tool Employee Search Answer org and people questions Foundry file search over an employee-directory vector store Task Recommendation Suggest 1–3 GitHub issues for the new dev GitHub MCP Server (reads recent commits + open issues) Code Assistant Provide resources and runnable snippets Microsoft Learn MCP + Code Interpreter Architecturally this is a directed graph: User → Triage → [Employee, Learning, Coding] . Splitting responsibilities early pays off later, each agent gets a tightly scoped prompt (less hallucination), can be evaluated independently, and can be upgraded without touching its peers. Lesson 2 — Development: standalone agents with MAF Here the design becomes code. Each specialist is a small, independently runnable service built with the Microsoft Agent Framework, authenticated to Foundry with your Azure CLI login. Setup is deliberately boring: az login az account set --subscription "<your-subscription-id>" cp .env.example .env # Fill FOUNDRY_PROJECT_ENDPOINT and FOUNDRY_MODEL (e.g. gpt-5.1) # Create the employee-directory vector store once; note the printed VECTOR_STORE_ID python lesson-2-agent-development/setup_vector_store.py # Start an agent — serves on http://localhost:8090 python lesson-2-agent-development/employee-search-agent.py The FoundryChatClient auto-reads any FOUNDRY_ -prefixed environment variables and uses AzureCliCredential , so there are no keys in code. The lesson ships six samples, each on its own port, so you can chat with them individually in the local DevUI before wiring them together: Sample Tool Port employee-search-agent.py Foundry file search / vector store 8090 task-recommendation-agent.py GitHub MCP Server 8095 azure-learning-agent.py Microsoft Learn MCP 8092 coding-agent.py Code Interpreter 8093 learning-recommendation-agent.py Learn MCP + reasoning 8091 agent-orchestration.py Multi-agent handoff 8094 Why this matters: keeping each agent as its own process with its own port is a testability decision, not an accident. You can smoke-test one specialist in isolation, then compose them in agent-orchestration.py . Lesson 3 — Evaluation: you can't unit-test a probability distribution This is the lesson that separates a demo from a product. Agents are non-deterministic, so traditional assertions don't fit. The course uses three complementary layers: Observability / tracing — always on, via OpenTelemetry to Application Insights. Smoke tests — fast, run on every deploy. Evaluations — deeper, model-based scoring run on-demand or nightly. Turning on tracing is a single call: from agent_framework.foundry import FoundryChatClient client = FoundryChatClient() client.configure_azure_monitor() # export traces + metrics to Application Insights For quality it uses Foundry's built-in "LLM-as-a-judge" evaluators against real persisted responses (identified by response_id ), not freshly regenerated ones: Evaluator evaluator_name Measures Relevance builtin.relevance Does the response address the request? Groundedness builtin.groundedness Is it supported by retrieved data (no hallucination)? Tool-call accuracy builtin.tool_call_accuracy Were the right tools called with the right arguments? Tool-output utilization builtin.tool_output_utilization Did the agent actually use tool results? The judge model is set independently via AZURE_AI_MODEL_DEPLOYMENT_NAME , so you can evaluate a cheap production model with a stronger one. The run prints a report_url that deep-links into the Foundry portal. Lesson 4 — Deployment: a hosted agent, a UI, and a CI gate Now the agent becomes a managed service. It is deployed as a Foundry Hosted Agent a Microsoft-managed execution environment and fronted by an OpenAI ChatKit React UI talking to a FastAPI backend: ChatKit React (3000) → FastAPI backend (8001) → Foundry Hosted Agent → tools Building the agent is declarative attach tools, name it, serve it: agent = client.as_agent( name="DevOnboardingAgent", instructions="...", tools=[file_search_tool, learn_mcp_tool], ) # served with: from_agent_framework(agent).run() The recommended deploy path is the Azure Developer CLI: cd hosted-agent azd auth login azd agent deploy The genuinely production-minded part is the smoke test as a post-deploy CI gate. Six cases cover reachability, each scenario, off-topic prompt adherence, and multi-turn threading (verifying state via previous_response_id ). The GitHub Action runs them against the freshly deployed agent: export FOUNDRY_TOKEN=$(az account get-access-token \ --resource https://ai.azure.com/ --query accessToken -o tsv) python runner.py \ --project-endpoint "https://<account>.services.ai.azure.com/api/projects/<project>" \ --agent-name dev-onboarding \ --tests-file tests/smoke-tests.json Pitfall to remember: the token audience must be https://ai.azure.com/ . A cognitiveservices.azure.com token is rejected by the Responses API — a mistake that costs many engineers an afternoon. Lesson 5 — Production: separating where an agent runs from where its data lives The pivotal concept for enterprise readiness is the distinction between a Hosted Agent (compute, scaling, identity) and a Capability Host (where conversation history, files, and embeddings actually reside): Concern Hosted Agent Capability Host Compute / scaling / identity ✅ Provided — Conversation history Microsoft-managed default Redirect to your Azure Cosmos DB File uploads Microsoft-managed default Redirect to your Azure Storage Vector embeddings Microsoft-managed default Redirect to your Azure AI Search Required to run the agent? ✅ Yes ❌ Optional Required for data sovereignty? ❌ Not sufficient ✅ Yes "Basic" setup uses Microsoft-managed storage and is perfect for getting started. "Standard" setup redirects each data plane to your own Azure resources through a project-level capability host, this is how you keep customer data in your tenant, inside your network boundary: PUT .../accounts/{account}/projects/{project}/capabilityHosts/{name}?api-version=2025-06-01 { "properties": { "capabilityHostKind": "Agents", "threadStorageConnections": ["my-cosmosdb-connection"], "vectorStoreConnections": ["my-ai-search-connection"], "storageConnections": ["my-storage-connection"] } } Operational constraints worth internalising before you provision: there is one capability host per scope (a second attempt returns 409 Conflict ), configuration is immutable (delete and recreate to change it), deletion is destructive, and the account-level host must exist before the project-level one. Lesson 6 — Toolbox: govern tools once, reuse everywhere Left unchecked, every team re-implements the same tools, scatters credentials, and loses governance visibility. The Microsoft Foundry Toolbox solves this by exposing a curated, versioned set of tools behind a single MCP-compatible endpoint, with credentials held in Foundry connections rather than agent code. You build a toolbox version once: from azure.ai.projects.models import MCPTool, ToolboxSearchPreviewTool, WebSearchTool toolbox_version = project.toolboxes.create_toolbox_version( name="agent-tools", description="Web search + an MCP server + tool search", tools=[ WebSearchTool(), MCPTool( server_label="myserver", server_url="https://your-mcp-server.example.com", require_approval="never", project_connection_id="my-key-auth-connection", # credentials live in Foundry ), ToolboxSearchPreviewTool(), ], ) And every agent consumes it through one endpoint, no per-team tool code: from agent_framework import MCPStreamableHTTPTool mcp_tool = MCPStreamableHTTPTool( name="toolbox", url=TOOLBOX_ENDPOINT, # {project_endpoint}/toolboxes/{name}/mcp?api-version=v1 http_client=http_client, load_prompts=False, ) agent = chat_client.as_agent(name="my-toolbox-agent", instructions="...", tools=[mcp_tool]) Versioning is blue/green: create a new version, test it on its version-specific endpoint, then promote it to default and every consumer picks it up with zero code changes. A Guardrail (RAI) policy can be applied at the toolbox layer, independent of model-level content filters. Note the toolbox management APIs are currently preview; the portal or VS Code Foundry Toolkit are practical alternatives for creation today. Lesson 7 — Multi-Agent & A2A: agents as networked peers The final lesson contrasts two ways agents collaborate: Handoff / Workflow — in-process, same codebase, fastest, tightest coupling. Agent-to-Agent (A2A) — cross-process over an open protocol, so agents from different teams, orgs, or frameworks interoperate. A2A gives each agent a discoverable Agent Card at /.well-known/agent-card.json and a task lifecycle (submitted → working → completed/failed). The elegant part: A2AExecutor wraps an existing MAF agent with no changes to that agent's code. from agent_framework.a2a import A2AExecutor from a2a.server.apps import A2AStarletteApplication from a2a.server.tasks import InMemoryTaskStore agent_card = AgentCard( name="Coding Assistant", url="http://localhost:9000/", version="1.0.0", capabilities=AgentCapabilities(streaming=True), skills=[AgentSkill(id="generate-code", name="Generate code", tags=["code"])], ) request_handler = DefaultRequestHandler( agent_executor=A2AExecutor(agent), # wraps your existing MAF agent unchanged task_store=InMemoryTaskStore(), ) app = A2AStarletteApplication(agent_card=agent_card, http_handler=request_handler).build() Consuming a remote agent then looks exactly like calling a local one: from agent_framework.a2a import A2AAgent remote_agent = A2AAgent(name="remote-coding-assistant", url="http://localhost:9000") result = await remote_agent.run("Write a Python function that reverses a string.") Because an A2AAgent can be a participant inside a HandoffBuilder workflow, you can mix in-process routing with remote services in the same orchestration. For enterprise use, A2AAgent accepts an auth_interceptor for bearer tokens, and the Agent Card carries security_schemes . Responsible and secure by design Production readiness in this course is not just uptime, it is governance: Identity over keys — AzureCliCredential and managed identity throughout; no secrets in code. Least privilege — CI runners get a scoped Azure AI User role assignment on the specific project. Data sovereignty — capability hosts keep conversation history, files, and embeddings in your own Cosmos DB, Storage, and AI Search. Tool approval and guardrails — MCP approval_mode and toolbox-level RAI policy gate what agents can do. Grounded evaluation — groundedness and tool-utilization scoring catch hallucination and unused-tool behaviour before users do. Cost hygiene — the lessons create real Azure resources; delete the resource group when done: az group delete --name <rg> --yes --no-wait . Key takeaways Design as a graph of specialists. Handoff orchestration with tightly scoped agents beats one monolith on reliability and testability. One .run() contract, many backends. The Agent Framework keeps orchestration code stable from local dev to hosted production. Evaluate continuously. Tracing + smoke tests + model-based evaluators are three layers, not alternatives. Separate compute from data. Hosted Agents run the agent; Capability Hosts give you sovereignty — you need both for enterprise. Govern tools centrally. A versioned toolbox behind one MCP endpoint kills tool sprawl and credential duplication. Open protocols for interop. A2A lets agents cross team, org, and framework boundaries without rewrites. Get started Clone the repo (skip the 50+ translations for a faster download) and work through the lessons in order: git clone --filter=blob:none --sparse https://github.com/microsoft/Building-AI-Agents-From-Zero-To-Production.git cd Building-AI-Agents-From-Zero-To-Production git sparse-checkout set --no-cone '/*' '!translations' '!translated_images' References Building AI Agents from Zero to Production — course repo Microsoft Agent Framework Microsoft Foundry documentation Agent-to-Agent (A2A) protocol specification a2a-python SDK AI Agents for Beginners MCP for Beginners Microsoft Foundry Discord
From Multi-Model Chaos to a Governed AI Gateway: Cost Optimization on Azure
What is Multi-Model Chaos, and what cost and security challenges does it pose? Multi-model chaos describes the sprawl that emerges when an organization rapidly adopts many large language and foundation models—OpenAI, Anthropic, Meta Llama, Mistral, and a long tail of open-source and fine-tuned variants—across teams and applications without any unifying control plane. Instead of a single governed entry point, each team wires its own keys, endpoints, SDKs, and prompts directly to whichever provider it prefers, leaving the enterprise with a fragmented, duplicated, and largely invisible AI estate. On the cost side, this fragmentation makes spend almost impossible to predict or contain, identical workloads run against premium models when cheaper ones would suffice, token consumption goes unmeasured, redundant calls and missing caching inflate bills, and finance teams have no consolidated view to attribute usage back to a team, product, or customer. On the security and governance side, the risks compound: API keys are scattered across code and config files, sensitive or regulated data flows to external endpoints with no data-loss prevention or residency guarantees, prompt-injection and jailbreak attempts go unmonitored, and there is no centralized authentication, rate limiting, auditing, or content filtering. The net effect is an uncontrolled attack surface and a compliance blind spot—precisely the conditions that motivate consolidating model access behind a governed AI gateway. In short, multi-model chaos trades short-term speed for runaway costs and an unmanaged security risk, making a governed AI Gateway essential. What is a Governed AI Gateway, and how do they help reduce cost and improve security? A governed AI gateway is an enterprise control plane built on Azure API Management (APIM) that consolidates every model behind a single, governed endpoint. It unifies Azure OpenAI (the gpt-5.4 family) and Azure AI Foundry (open-source and partner models such as grok-4.3 and DeepSeek-V4-Pro), so consumers reach any of them through one consistent, policy-enforced entry point rather than a tangle of direct connections. Every backend is password-less, authenticated through managed identity, which eliminates scattered API keys. On top of this foundation, the gateway enforces per-consumer model permissions, token-based rate limits, and cost-based budget downgrade—automatically routing teams to more economical models as they approach their spend limits—all administered from a self-service Admin UI. One governed endpoint for every backend. Azure OpenAI and Azure AI Foundry (OSS and partner) models are bundled behind a single governance endpoint. Each backend is reachable only over a private endpoint with key authentication disabled, so APIM authenticates using its own managed identity—no model keys ever live on the gateway. Per-consumer governance, edited live in the Admin UI with no redeployment: Allowed models — a consumer can call only the models explicitly granted to it; anything else returns a 403. Rate limits — per-consumer TPM and token-quota tiers (small / medium / large), returning a 429 once exceeded. Cost budget — a daily USD spend limit; when it is exceeded, requests are automatically downgraded to a cheaper model along a configured ladder, including cross-backend downgrades (e.g. gpt → OSS or OSS → gpt). Self-service Admin UI (React + FastAPI, Entra ID login, gated to an admin group) to issue consumer keys, set model, limit, and budget policies, and review the usage dashboard and request logs. Built-in observability — per-call token metrics, broken down by consumer and model, stream to Application Insights, surfaced through the Admin UI's usage dashboard and a request / blocked & downgrade-event log. Flexible client authentication — an APIM subscription key by default, or an Entra ID JWT (client_auth_mode). How is it different from APIM AI Gateway? APIM already provides useful GenAI gateway primitives: token rate limiting, token-usage metrics, semantic caching, backend routing, endpoint import, authentication, authorization, and monitoring. The difference is that APIM enables the enforcement runtime and policy control point, but not the full operating model required to run a shared, multi-tenant AI platform across teams, models, and budgets. Inside the policy pipeline, APIM remains the load-bearing layer: llm-token-limit enforces per-consumer token-per-minute and quota limits, llm-emit-token-metric streams token usage into our metrics namespace, and standard APIM capabilities handle endpoint exposure, access control, and platform monitoring. The governed AI Gateway adds the governance layer APIM does not provide out of the box: Self-service onboarding — a platform team can issue or revoke consumer keys and manage access from the Admin UI, without raising a pull request or redeploying infrastructure. Per-consumer model entitlements — every consumer has an explicit allow-list of model deployments. The gateway calculates the effective allowed set per request and returns 403 when a caller asks for a model it is not entitled to use. Live configuration without redeployment — entitlements, rate tiers, token quotas, budgets, and downgrade levels live in the configuration store. A sync worker projects those values into APIM named values continuously, so operational changes can take effect without a terraform apply while the policy logic stays version-controlled in IaC. Managed-identity-only, private backends — key-based authentication is disabled on Azure OpenAI and Azure AI Foundry. APIM injects a managed identity token on every backend call, and the backends are reachable only over private endpoints. Cost-based downgrade across backends — when a consumer approaches its budget, the gateway can route to a cheaper model while preserving availability, including cross-backend downgrades between Azure OpenAI and Azure AI Foundry. APIM’s AI gateway is the enforcement runtime while the governed AI Gateway is the platform operating model around it. APIM handles the gateway primitives extremely well, while our governance layer adds identity, self-service administration, entitlement management, live configuration, cost controls, and cross-model routing so teams can safely consume multiple models without creating new cost, security, or compliance sprawl. Solution overview Figure 1 shows the end-to-end architecture of the governed AI gateway. Client applications never talk to the models directly; instead, every request passes through Azure API Management, which acts as the single governed entry point that authenticates callers, applies per-consumer policy, and routes traffic privately to the appropriate model backend. Around this gateway sit the supporting planes for administration, identity, and observability, giving the organization one consistent place to control access, contain cost, and monitor usage across both Azure OpenAI and Azure AI Foundry models. This solution is also completely serverless. Key components: Client / consumer applications — the apps and services that call for model inference, each identified by its own consumer key or Entra ID identity. Azure API Management (the gateway) — the single governance endpoint that handles authentication, allowed-model checks, rate limiting, and cost-based budget downgrade before any request reaches a model. Model backends — Azure OpenAI (the gpt-5.4 family) and Azure AI Foundry (OSS and partner models such as grok-4.3 and DeepSeek-V4-Pro), each reachable only over a private endpoint. Microsoft Entra ID — provides identity for both clients (optional JWT auth) and the gateway's own managed identity used to reach the backends without password credentials. Admin UI (React + FastAPI) — the self-service control plane for issuing consumer keys and setting model, rate-limit, and budget policies. Application Insights — collects per-call token metrics by consumer and model, powering the usage dashboard and request / blocked-event logs. 1: Solution architecture diagram Request flow Authenticate — a client calls the gateway with an APIM subscription key (or an Entra ID JWT) instead of any model key. Authorize the model — APIM checks whether the consumer is permitted to call the requested model; if not, it returns 403. Enforce limits — the gateway applies the consumer's TPM and token-quota tier, returning 429 when the limit is exceeded. Apply the cost budget — if the consumer's daily USD budget is exhausted, the request is automatically downgraded to a cheaper model along the configured ladder. Route to the backend — APIM forwards the request over a private endpoint, authenticating with its managed identity to Azure OpenAI or Azure AI Foundry. Return and record — the model response is returned to the client while per-call token metrics are emitted to Application Insights and surfaced in the Admin UI dashboard and logs. Implement the solution This section describes how to deploy the solution architecture. In this post, you’ll perform the following tasks: Create APIM Create Cosmos DB Create Microsoft foundry with Gpt-5.4, Gpt-5.4-mini, DeepSeek-V4-Pro and Grok-4.3 deployed Create the Admin UI on container apps Create a consumer with an APIM subscription key on the Admin UI Integrate APIM endpoint with Github Copilot chat and Copilot CLI Create a budget and rate limit in the Admin UI Simulate and validate auto downgrade feature Ensure that you have the following prerequisites deployed before moving to the next section An Azure subscription with model quota (Azure OpenAI and, optionally, Azure AI Foundry models). Tools: Git, Terraform ≥ 1.7, Azure CLI, and az login to the subscription. Container images are built remotely in Azure Container Registry, so Docker is not required. VScode and Copilot CLI Deploy the Azure AI Gateway Clone the repository from https://github.com/microsoft/apim-foundry-governance git clone https://github.com/microsoft/apim-foundry-governance git checkout english By default the solution deploys in koreacentral region. Export your custom variables if needed. export location=eastus2 export backend-rg=rg-aigw-tfstate-dev-eastus2 export storage-prefix=staigwtfstate export state-key=ai-gateway-eus2.tfstate Bootstrap the Terraform state backend (once per subscription) This creates an eastus2 resource group + storage account for remote state (Entra auth, public blob access blocked). ./scripts/bootstrap-backend.sh \ --location $location \ --backend-rg $backend-rg \ --storage-prefix $storage-prefix \ --state-key $state-key Set Terraform variables cp infra/terraform.tfvars.example infra/terraform.tfvars # Edit infra/terraform.tfvars: prefix, location, owner, cost_center, apim_publisher_*, budget_* Create the Gateway Core On the first apply, leave worker_image and admin_ui_image empty (default ""). The images don't exist yet, and the worker Job / Admin UI app are count-gated on these variables. cd infra terraform init # If you are moving an existing state from another backend, run `terraform init -migrate-state` instead. terraform apply Build and push the container images with app registrations After the registry is created, build the worker and Admin UI images remotely (no local Docker needed). acr=$(terraform output -raw registry_login_server) reg=$(terraform output -raw registry_name) az acr build --registry $reg --image config-sync-worker:latest ../app/config-sync-worker az acr build --registry $reg --image admin-ui:latest ../app/admin-ui The worker and Admin UI requires entra app registrations for a user to access the frontend. Create the admin security group, BFF API App registrations and SPA public-client app registrations. ./scripts/app-registration.sh Enable the worker and Admin UI From the output above, populate the image references and the three Entra variables from the prerequisites into infra/terraform.tfvars and apply again. worker_image = "<registry_login_server>/config-sync-worker:latest" admin_ui_image = "<registry_login_server>/admin-ui:latest" admin_ui_public = true # external FQDN (still Entra-gated). false = VNet-only admin_group_object_id = "<entra security group object id>" bff_api_audience = "api://<bff app id>" spa_client_id = "<spa app id>" entra_tenant_id = "<tenant id>" CosmosDB Seed configuration Cosmos is private with key auth disabled, so the initial config is seeded from a jumpbox inside the VNet. Default confguration of enable_jumpbox = true in infra/terraform.tfvars triggers Terraform to: provision the jumpbox VM, grant it’s managed identity the Cosmos DB Built-in Data Contributor role (scoped to the config container), and runs a VM run-command that seeds both documents automatically: Global config (id=global) — allowed models + token limits. Per-model pricing (id=pricing) — prompt/completion rates for cost-based budgeting. To seed manually instead (jumpbox connected via Bastion), the same scripts can be run directly: # Global allowed models + limits ./scripts/seed-cosmos-jumpbox.sh https://<cosmos-account>.documents.azure.com:443/ # Per-model pricing (for cost-based budgeting) ./scripts/seed-pricing-jumpbox.sh https://<cosmos-account>.documents.azure.com:443/ Access the AdminUI Update the SPA with your containerapps url spa_app_id="$(az ad app list --display-name "AI Gateway SPA" --query "[].appId" -o tsv)" # spa_client_id fqdn=$(terraform output -raw admin_ui_fqdn) # run from infra/ oid=$(az ad app show --id "$spa_app_id" --query id -o tsv) az rest --method PATCH \ --uri "https://graph.microsoft.com/v1.0/applications/$oid" \ --headers 'Content-Type=application/json' \ --body "{\"spa\":{\"redirectUris\":[\"https://$fqdn\"]}}" Browse to the admin_ui_fqdn, which is also the container apps fqdn. You will need to login via EntraID (Users will need to be added to the Entra group for them to login). Go ahead and register the consumer with a name and issue the API key. The API key is the APIM subscription key and will only be shown once on the UI, so copy and paste it somewhere safe. 2: AI Gateway Consumers and Keys Next, on the left hand tab, click on budgets. This will set the daily budget limit a user is allowed to consume in a day and is also where the model downgrade logic resides. For the purpose of demonstration, set a low budget of $1.8 and select the model priority that you want the downgrade to occur. In this case, gpt-5.4 will be used first, followed by gpt-5.4-mini, DeepSeek then Grok. 3: AI Gateway Budgets Lastly, on the land hand tab, select Rate limits. This sets the amount of tokens a user can consume in a day. It is a daily limit and resets after 24 hours. Select the large tier. 4: AI Gateway Rate Limits Browse to Dashboard, it shows you all the token information, request status codes and group them by consumer and model. You can also view the budget downgrade for a specific user. 5: AI Gateway Captions Integrate endpoint with github copilot chat in vscode In VScode, type “Ctrl + Shift + p” and select “Chat: Manage Language Model”. Select Add Models and choose Azure. 6: Add models toGithubCopilot Chat Follow through the prompts. It will create or edit a chatLanguageModels.json file. Your file should look like this. Take note that you will need to use the /vscode path. [ { "name": "Azure", "vendor": "azure", "models": [ { "id": "gpt-5.4", "name": "gpt-5.4 (APIM)", "url": "https://<REPLACE WITH YOUR APIM ENDPOINT>.azure-api.net/vscode/openai/deployments/gpt-5.4/chat/completions?api-version=2025-01-01-preview", "toolCalling": true, "vision": true, "maxInputTokens": 128000, "maxOutputTokens": 16000, "requestHeaders": { "Ocp-Apim-Subscription-Key": "<REPLACE WITH YOUR SUBSCRIPTION KEY" } } ] } ] Now select the gpt-5.4 (APIM) model and ask it a question. Integrate endpoint with copilot cli As copilot only accepts api-key headers, a separate api is used. Replace and export the following variables before using copilot cli. export COPILOT_PROVIDER_TYPE="azure" export COPILOT_PROVIDER_BASE_URL="<REPLACE WITH YOUR APIM ENDPOINT>" export COPILOT_PROVIDER_API_KEY="<REPLACE WITH YOUR SUBSCRIPTION KEY>" export COPILOT_MODEL="gpt-5.4" export COPILOT_PROVIDER_AZURE_API_VERSION="2025-01-01-preview" export COPILOT_PROVIDER_MODEL_ID="gpt-5.4" You should see a similar response. 7: Integration of APIM to copilot cli Simulate downgrade feature Continue to ask more questions to consume more tokens. Once it hits the 80% cost threshold, you should see that the tag has been switched to “Auto-switch level 1”, meaning it will downgrade to gpt-5.4-mini for future requests. 8: AI Gateway Downgrade Feature Validate by running this command in your terminal with your own endpoints and api-key. curl -sS -i -X POST "https://<REPLACE>.azure-api.net/openai/deployments/gpt-5.4/chat/completions?api-version=2025-01-01-preview" -H "api-key: <REPLACE WITH API KEY>" -H "Content-Type: application/json" -d '{"messages":[{"role":"user","content":"hi"}],"max_completion_tokens":8}' Inspect the headers, you should see that the downgrade level is 1 and the effective model is gpt-5.4-mini despite hitting the same endpoint of gpt-5.4. 9: Model downgrade Conclusion This post started with the problem of multi-model chaos: teams moving quickly with different models, endpoints, SDKs, keys, quotas, and cost profiles, but without a common control plane resulting in ineffective cost control and potential security leaks with model API keys. The governed AI Gateway addresses that by putting Azure OpenAI and Azure AI Foundry behind a single APIM-based entry point, where access, limits, routing, identity, telemetry, and budget behavior can be applied consistently for every consumer. We also walked through how the gateway is different from APIM’s native AI gateway capabilities. APIM provides the enforcement runtime and the GenAI policy primitives, such as token limits, token metrics, semantic caching, and backend routing. The governed AI Gateway builds the operating model around those primitives: self-service onboarding, per-consumer model entitlements, live configuration without redeployment, managed-identity-only private backends, per-call cost telemetry, and cost-based downgrade across model providers. From there, we integrated the APIM endpoint with Github Copilot Chat and Copilot CLI, and validated the downgrade behavior when spend thresholds were reached. The result is not just an AI proxy, but a reusable enterprise pattern for running AI access as a governed platform: developers keep a simple model endpoint experience, while the platform team keeps control over security, cost, observability, and operational change. Overall, this post helps organizations bring multi-model AI usage under one governed entry point, reducing sprawl across endpoints, keys, policies, and cost controls. It also gives platform teams centralized control over model access, rate limits, budgets, telemetry, and private backend access while preserving a simple endpoint experience for developers. References AI gateway capabilities in Azure API Management Policies in Azure API Management Azure API Management policy reference - llm-emit-token-metric Using GitHub Copilot CLI - GitHub Docs AI language models in VS CodeAgents League: The Esports-Inspired Hackathon Where AI Agents Battle for Glory
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