Assistance on Microsoft Townhalls, Live events and Webinars
Dear All, We hope you're enjoying our new Teams Town Halls! To further support your event experience, we’re excited to introduce the Microsoft Live Event Assistance Program (LEAP)—a complimentary service designed to help you seamlessly plan and execute your events (New Teams Townhalls, Live events, Webinars) What Does LEAP Offer? This free program connects you with Microsoft event experts who can assist with: Training and demos Configuration support Assistance before, during, and after your Town Halls, webinars, or live events Whether you're transitioning from Teams Live Events to Town Halls or planning future events, our team is here to guide you every step of the way. How to Access Free Support To receive assistance for your Microsoft events, simply log a support case with our experts. Please bookmark or update the following links to submit your request: Microsoft events assist portal (LEAP) Microsoft free support for your events (LEAP) Important Notes for First-Time Users Profile Creation: On your first visit, you may be prompted to create a profile. If redirected to a form that doesn’t mention LEAP, simply revisit Live Event Assist after profile creation. When submitting your support request, please follow these guidelines: Product Family: Cloud and Online Services Product: Live Events Assistance Program (LEAP) Support Type: Professional No Charge Issue Description: Title: Live Events Assistance Request Event Date and Duration Event Location Note: Use your work contact details (corporate email). Personal accounts such as Outlook or Gmail are not supported. If you're an event attendee, please contact your event host for assistance. Additionally, our team can assist with Microsoft eCDN-related queries. Learn More To explore the full benefits of the LEAP program, visit: Microsoft Virtual Event Guidance We look forward to helping you make your events a success!
Post-webinar recordings when using the Teams Webinar format
Hello! My team and I have been using the Teams webinar function to schedule customer-facing webinars. After the event, we like to share out the recording, but right now our organization has security measures in place so we are unable to share that file that shows within the chat after someone has recorded the meeting publically. Has anyone figured out the best way to do this or have any recommendations of apps to integrate into teams to help our team with this? Thanks!
Live Event Guest user add new background
Hi, A user has been added as a guest to our tenant, so that they can present in our Teams Live Event. All of this has been set up correctly, the user can enter as a presenter and everything is as expected. However, the user needs to add their own background to their video feed, to keep everyone's backgrounds consistent. We have instructions on how to do this, by clicking the "Add new" button at the top of the background settings menu. They can access the background settings menu, however there is no "add new" button. This works on my own account and is available for us. I tested it with another guest account and again there is no "add new" button. I assume this is something to do with being a guest user. Is there a way to resolve this for Live Events, as the user needs this option. Thanks
Teams Live: Internal Event Group Chat
Hello, I'm producing a Teams Live event with 7 presenters and wanted to know a solution for the internal event group chat. I use the internal chat to alert presenters of the run-of-show, etc. The issue is when they're sent 'Live,' you can hear the ping of the internal chat echoing in the background. I searched for a solution (e.g. forums; YT) to this production concern and couldn't find one. Here are my questions: How do you silence or mute the internal event group chat? What solution do you propose to mitigate the chat ping? What are better ways to cue presenters w/o using chat? Thanks!
