Calls from Microsoft Teams App compared to Teams web app
Hello Bit of a tricky one but I believe it maybe a network issue. I have a situation where the client calls a business contact, goes through to an IVR, press's the required selection and after getting put through to the agent all audio drops from the call. Strange aspect is, if you make the call with the Teams app, it works, make it with the Teams web app and it fails (I have tested this by calling from two numbers that go over completely separate carriers). I have captured network logs and can see a continuous stream of UDP so I know the call is not failing, it seems the audio process is being dropped when being routed through the webb app. Has anyone had this before or would know the difference route/process a teams app phone call makes to a teams web app? I believe it is probably a network issue on the B Party side, but as with most calls, proving that is half the work. I am going to do my own research but not come across clear yet, if anyone has anything to add that would assist in this I would be grateful (as well as if I come up with the answer I will put this down as it is an inconvenience for the client).
Teams rejects call with error 422
Hi all, I'm having some trouble with calling from a Swyx pbx to Microsoft Teams direct routing. When I place a call from Swyx pbx to Teams, the call get's denied. When I checked the logs I noticed the following: 422 Session Interval Too Small error Teams is rejecting the call because Swyx is sending a 90 sconds field in the Session Expires Header. I searched the web for adjusting the allow Session Expire field in Teams but can't find anything. According to this document: https://datatracker.ietf.org/doc/html/rfc4028 The rule is to have at least a 90 seconds Header. So Swyx does nothing wrong with that. Can anybody help me with this? Or point me in a good direction. Thanks!
Teams Phone Numbers Mysteriously Unassigned
Over the last 2 weeks or so, we've noticed a handful of our Teams phone numbers which were assigned to users, become Unassigned. We have no automation in place - everything move, add or change we perform with our phone numbers is manual. The numbers in question have been assigned for months now. It wasn't until my phone number was assigned to someone else that we realized the issue. In order to assign a phone number that is already assigned, you'd have to delete the current user - which we certainly have not done. Mysteriously, the phone number status changed from assigned to unassigned. Has anyone experienced this? We have Operator Connect through Pure-IP. Thye don't touch our numbers once they are given to us in the Admin portal (or do they?). My MS Premier ticket came up empty. Apparently there are no audit logs for phone numbers, just licenses. And we verified no change in license status at all.
Setting up speed dial for a group of numbers
Our organisation is new to Teams Voice and we have a mixture of people who use traditional handsets and the Teams app. When using the app, it's easy for people to see who from our reception team are available to talk to, but those using the traditional phones can't, and they have to have a speed dial for each of them which is annoying, waste of speed dial buttons and time consuming trying to figure out who is about or free. So I was looking for a way to create a single speed dial for all the numbers associated with the reception team (like in our old system), but I can't find an option for that. Can anyone point me in the right direction or provide a more modern solution? Cheers KhaliqDo not Call (DNC) integration with Microsoft Teams Voice
Hi Experts, One my clients (Insurance company) is looking to integrate DNC with Microsoft Teams calling. It means, we have a database with all the registered numbers and when someone calls from Teams, it should query the database and if the number is registered the call should be dropped. I have checked with AudioCodes and PureIP, but their solution is not available in APAC region. Meanwhile, we are trying to develop a customized Teams dialer using api to redirect the calls to the DNC database. Is this even possible? Can we override or disable Teams dialer without removing the phone license? Any leads will be much appreciated. Thanks
