teams teamsrooms
2 Topics
Teams Rooms Poly TC8 connection breaks when tapping "Join"
We manage 4 Poly X50/TC8 devices on two different tenants and different sites. Since last week, all devices that have had their Teams Rooms account logged off and on, experience the same issue. So this includes all newly configured devices. When tapping "Join" on the TC8, the device briefly gives a message saying it cannot connect, automatically rebuilds the Teams Rooms account connection, and breaks the pairing with the X50 through Teams (According to Poly X50 webui, there is no pairing issue, but Teams says it cannot find a device) After a few minutes the device is found and a pairing code can be entered. But, the same issue occurs when tapping "Join" again. The TC8 is therefore unusable. The only way to join a meeting is disconnecting the TC8 and clicking "Join" on the screen (USB mouse connected to the X50) Tests have been done without firewalls or anything between the device and the internet, but to no avail. Is anyone else experiencing this issue?Solved3.8KViews0likes3Comments
Firmware updates on Teams Rooms
Can anyone confirm if firmware updates for the Teams Rooms devices (e.g. Dell Optiplex IoT) are controlled and updated through the Teams Admin Centre? I can see from Microsoft documentation that peripherals seem to e.g. iPhones and cameras etc. https://docs.microsoft.com/en-us/microsoftteams/devices/remote-update Many thanks SimonSolved5.6KViews0likes4Comments