Surface 7 malfunction
I’m about to start my first year of university this September, and honestly, I never imagined I’d be dealing with this. I bought my Surface Laptop 7 last year during my final year of high school because I wanted a reliable laptop that would last throughout my four years at university. As a student, this was a huge investment for me, and I chose Microsoft because I trusted the quality and durability of the product. Unfortunately, just one day after the seller's warranty expired, the laptop suddenly stopped working. I was told that the main board had malfunctioned. What makes this even more upsetting is that I have taken great care of the laptop. It has never been dropped, never been exposed to water or any liquid, and has only been used for normal schoolwork. I simply didn't expect such a major hardware failure after only a year of use. With university starting in September, I'm devastated. I depend on this laptop for my studies, and replacing or repairing it is a significant financial burden. To make things even more difficult, there is no Microsoft-authorised service centre in Vietnam, so getting support has been incredibly challenging.