shared
1 TopicSfB and Office 365 shared contacts: always dials the email address
We're using O365 + Skype for Business + Cloud PBX, and have a number of shared contacts set using https://support.office.com/en-US/client/results?Shownav=true&lcid=1033&HelpID=O365E_ESContacts (technically through the Exchange Global Address List). These work perfectly in Outlook, etc. -- and we can see them in Skype -- but when users click on a contact to call them, Skype always tries to dial their email address (instead of the phone number) -- and always fails because they're not Skype users. Is there any way to make Skype for Business / PBX default to calling the phone number?1.6KViews0likes2Comments