Microsoft confirmed my account was hacked, but says it cannot be recovered
I am looking for guidance from the Microsoft Community or anyone who has experienced a similar account-takeover situation. Microsoft Support investigated my case and confirmed that there was unauthorized access to my Microsoft account. During the takeover, the third party changed the account's security information and enabled 2FA. Microsoft has now told me that because the security information was changed, Customer Support is unable to recover the account. The account has instead been permanently suspended. What I find difficult to understand is that the very security changes made during the confirmed unauthorized takeover now appear to prevent the legitimate account owner from recovering the account. I have already provided evidence supporting my ownership, including: Original Minecraft purchase information/invoice Billing information associated with the purchase My original account details Confirmation that the email address subsequently added to the account does not belong to me Microsoft Support's own investigation confirming unauthorized access I am not asking Microsoft to bypass account-security procedures. I am asking whether there is an escalation or verification process specifically for cases where Microsoft has already determined that an account was compromised. My questions to the community/Microsoft moderators are: Is there a senior Microsoft Account Security, Fraud, or Account Takeover team to which a confirmed-compromise case can be escalated? Can historical account information, previous security information, billing records, purchase history, device/account history, or original game entitlements be used to establish ownership? If the account itself genuinely cannot be restored, is there any process to restore or transfer a legitimately purchased Minecraft entitlement to a new Microsoft account after ownership has been independently verified? Is there any formal review or appeal mechanism available after Support has classified an account as unrecoverable? Has anyone successfully resolved a similar situation where an attacker changed the security information/2FA before the legitimate owner could regain control? I fully appreciate the need for strict account-security controls. However, I would like to exhaust the legitimate escalation and ownership-verification options before accepting that both the account and a legitimately purchased product are permanently lost because of security changes made by an unauthorized third party. Any guidance from Microsoft moderators or community members on the correct escalation channel would be greatly appreciated. Thank you.