Staying in the flow: SleekFlow and Azure turn customer conversations into conversions
A customer adds three items to their cart but never checks out. Another asks about shipping, gets stuck waiting eight minutes, only to drop the call. A lead responds to an offer but is never followed up with in time. Each of these moments represents lost revenue, and they happen to businesses every day. SleekFlow was founded in 2019 to help companies turn those almost-lost-customer moments into connection, retention, and growth. Today we serve more than 2,000 mid-market and enterprise organizations across industries including retail and e-commerce, financial services, healthcare, travel and hospitality, telecommunications, real estate, and professional services. In total, those customers rely on SleekFlow to orchestrate more than 600,000 daily customer interactions across WhatsApp, Instagram, web chat, email, and more. Our name reflects what makes us different. Sleek is about unified, polished experiences—consolidating conversations into one intelligent, enterprise-ready platform. Flow is about orchestration—AI and human agents working together to move each conversation forward, from first inquiry to purchase to renewal. The drive for enterprise-ready agentic AI Enterprises today expect always-on, intelligent conversations—but delivering that at scale proved daunting. When we set out to build AgentFlow, our agentic AI platform, we quickly ran into familiar roadblocks: downtime that disrupted peak-hour interactions, vector search delays that hurt accuracy, and costs that ballooned under multi-tenant workloads. Development slowed from limited compatibility with other technologies, while customer onboarding stalled without clear compliance assurances. To move past these barriers, we needed a foundation that could deliver the performance, trust, and global scale enterprises demand. The platform behind the flow: How Azure powers AgentFlow We chose Azure because building AgentFlow required more than raw compute power. Chatbots built on a single-agent model often stall out. They struggle to retrieve the right context, they miss critical handoffs, and they return answers too slowly to keep a customer engaged. To fix that, we needed an ecosystem capable of supporting a team of specialized AI agents working together at enterprise scale. Azure Cosmos DB provides the backbone for memory and context, managing short-term interactions, long-term histories, and vector embeddings in containers that respond in 15–20 milliseconds. Powered by Azure AI Foundry, our agents use Azure OpenAI models within Azure AI Foundry to understand and generate responses natively in multiple languages. Whether in English, Chinese, or Portuguese, the responses feel natural and aligned with the brand. Semantic Kernel acts as the conductor, orchestrating multiple agents, each of which retrieves the necessary knowledge and context, including chat histories, transactional data, and vector embeddings, directly from Azure Cosmos DB. For example, one agent could be retrieving pricing data, another summarizing it, and a third preparing it for a human handoff. The result is not just responsiveness but accuracy. A telecom provider can resolve a billing question while surfacing an upsell opportunity in the same dialogue. A financial advisor can walk into a call with a complete dossier prepared in seconds rather than hours. A retailer can save a purchase by offering an in-stock substitute before the shopper abandons the cart. Each of these conversations is different, yet the foundation is consistent on AgentFlow. Fast, fluent, and focused: Azure keeps conversations moving Speed is the heartbeat of a good conversation. A delayed answer feels like a dropped call, and an irrelevant one breaks trust. For AgentFlow to keep customers engaged, every operation behind the scenes has to happen in milliseconds. A single interaction can involve dozens of steps. One agent pulls product information from embeddings, another checks it against structured policy data, and a third generates a concise, brand-aligned response. If any of these steps lag, the dialogue falters. On Azure, they don’t. Azure Cosmos DB manages conversational memory and agent state across dedicated containers for short-term exchanges, long-term history, and vector search. Sharded DiskANN indexing powers semantic lookups that resolve in the 15–20 millisecond range—fast enough that the customer never feels a pause. Microsoft Phi’s model Phi-4 as well as Azure OpenAI in Foundry Models like o3-mini and o4-mini, provide the reasoning, and Azure Container Apps scale elastically, so performance holds steady during event-driven bursts, such as campaign broadcasts that can push the platform from a few to thousands of conversations per minute, and during daily peak-hour surges. To support that level of responsiveness, we run Azure Container Apps on the Pay-As-You-Go consumption plan, using KEDA-based autoscaling to expand from five idle containers to more than 160 within seconds. Meanwhile, Microsoft Orleans coordinates lightweight in-memory clustering to keep conversations sleek and flowing. The results are tangible. Retrieval-augmented generation recall improved from 50 to 70 percent. Execution speed is about 50 percent faster. For SleekFlow’s customers, that means carts are recovered before they’re abandoned, leads are qualified in real time, and support inquiries move forward instead of stalling out. With Azure handling the complexity under the hood, conversations flow naturally on the surface—and that’s what keeps customers engaged. Secure enough for enterprises, human enough for customers AgentFlow was built with security-by-design as a first principle, giving businesses confidence that every interaction is private, compliant, and reliable. On Azure, every AI agent operates inside guardrails enterprises can depend on. Azure Cosmos DB enforces strict per-tenant isolation through logical partitioning, encryption, and role-based access control, ensuring chat histories, knowledge bases, and embeddings remain auditable and contained. Models deployed through Azure AI Foundry, including Azure OpenAI and Microsoft Phi, process data entirely within SleekFlow’s Azure environment and guarantees it is never used to train public models, with activity logged for transparency. And Azure’s certifications—including ISO 27001, SOC 2, and GDPR—are backed by continuous monitoring and regional data residency options, proving compliance at a global scale. But trust is more than a checklist of certifications. AgentFlow brings human-like fluency and empathy to every interaction, powered by Azure OpenAI running with high token-per-second throughput so responses feel natural in real time. Quality control isn’t left to chance. Human override workflows are orchestrated through Azure Container Apps and Azure App Service, ensuring AI agents can carry conversations confidently until they’re ready for human agents. Enterprises gain the confidence to let AI handle revenue-critical moments, knowing Azure provides the foundation and SleekFlow provides the human-centered design. Shaping the next era of conversational AI on Azure The benefits of Azure show up not only in customer conversations but also in the way our own teams work. Faster processing speeds and high token-per-second throughput reduce latency, so we spend less time debugging and more time building. Stable infrastructure minimizes downtime and troubleshooting, lowering operational costs. That same reliability and scalability have transformed the way we engineer AgentFlow. AgentFlow started as part of our monolithic system. Shipping new features used to take about a month of development and another week of heavy testing to make sure everything held together. After moving AgentFlow to a microservices architecture on Azure Container Apps, we can now deploy updates almost daily with no down time or customer impact. And this is all thanks to native support for rolling updates and blue-green deployments. This agility is what excites us most about what's ahead. With Azure as our foundation, SleekFlow is not simply keeping pace with the evolution of conversational AI—we are shaping what comes next. Every interaction we refine, every second we save, and every workflow we streamline brings us closer to our mission: keeping conversations sleek, flowing, and valuable for enterprises everywhere.Join our free livestream series on using Microsoft IQ with Python
Join us for a new 3-part livestream series where we take a deep technical look at Microsoft IQ, the knowledge layer for the next generation of AI experiences. You'll learn how Foundry IQ, Work IQ, and Fabric IQ can be used to ground AI systems in organizational knowledge, workplace context, and structured business data. Our series will cover: Foundry IQ for multi-source agentic retrieval on search indexes, SharePoint, websites, and more Work IQ for user-specific retrieval of M365 data, like Teams chats, emails, and calendar events Fabric IQ for retrieval of data stored in OneLake, via Fabric ontologies and data agents Building agents with Microsoft Agent Framework to connect to Foundry IQ, Fabric IQ, and Work IQ Throughout the series, we’ll use Python for all examples and share full code so you can run everything yourself in your own Foundry projects. 👉 Register for the full series. In addition to the live streams, you can also join the Microsoft Foundry Discord to ask follow-up questions after each stream. If you are new to generative AI with Python, start with our 9-part Python + AI series, which covers topics such as LLMs, embeddings, RAG, tool calling, MCP, and agents. If you are new to Microsoft Agent Framework, watch our 6-part Python + Agent series which dives deep into agents and workflows. To learn more about each live stream or register for individual sessions, scroll down: Day 1: Foundry IQ 28 July, 2026 | 5:00 PM - 6:00 PM (UTC) Coordinated Universal Time Register for the stream on Reactor In the first session of our Microsoft IQ Deep Dive with Python series, we’ll kick things off with an introduction to the Microsoft IQ family: Foundry IQ, Work IQ, Fabric IQ, and Web IQ. We’ll then take a deeper look at Foundry IQ (Azure AI Search), exploring how it helps agents and applications work with curated knowledge and organizational context. We'll build a knowledge base and connect it to multiple knowledge sources, including the new IQs, MCP servers, and search indexes built from ingested data. Then we'll perform multi-source agentic retrieval on the knowledge base, which executes queries in parallel and merges the results with state-of-the-art ranking models. Finally, we will build an agent in Python using Microsoft Agent Framework and ground the agent's responses in results from the Foundry IQ knowledge base. All code demos will use Python and will be available in an open-source repository for you to deploy yourself. After the stream, join office hours in the Microsoft Foundry Discord to ask follow-up questions. Day 2: Work IQ 29 July, 2026 | 5:00 PM - 6:00 PM (UTC) Coordinated Universal Time Register for the stream on Reactor In the second session of our Microsoft IQ Deep Dive with Python series, we’ll focus on Work IQ and how it brings workplace context into AI-powered experiences. We’ll explore how developers can use Work IQ through APIs, A2A patterns, MCP integration, and tool-based workflows. We’ll look at two practical tool examples, then show how Work IQ can be used from Copilot and from a Microsoft Agent Framework agent. All code demos will use Python and will be available in an open-source repository for you to deploy yourself. After the stream, join office hours in the Microsoft Foundry Discord to ask follow-up questions. Day 3: Fabric IQ 30 July, 2026 | 5:00 PM - 6:00 PM (UTC) Coordinated Universal Time Register for the stream on Reactor In the final session of our Microsoft IQ Deep Dive with Python series, we’ll explore Fabric IQ and how it connects AI experiences to structured business data. We’ll introduce the key concepts behind Fabric IQ, including ontologies and data agents, and show how they help describe, organize, and reason over operational data stored in OneLake. We’ll use the Microsoft Fabric API SDK in Python to connect to Fabric IQ, so that we can programmatically configure ontologies and answer questions about our data. All code demos will use Python and will be available in an open-source repository for you to deploy yourself. After the stream, join office hours in the Microsoft Foundry Discord to ask follow-up questions.Mastering Query Fields in Azure AI Document Intelligence with C#
Introduction Azure AI Document Intelligence simplifies document data extraction, with features like query fields enabling targeted data retrieval. However, using these features with the C# SDK can be tricky. This guide highlights a real-world issue, provides a corrected implementation, and shares best practices for efficient usage. Use case scenario During the cause of Azure AI Document Intelligence software engineering code tasks or review, many developers encountered an error while trying to extract fields like "FullName," "CompanyName," and "JobTitle" using `AnalyzeDocumentAsync`: The error might be similar to Inner Error: The parameter urlSource or base64Source is required. This is a challenge referred to as parameter errors and SDK changes. Most problematic code are looks like below in C#: BinaryData data = BinaryData.FromBytes(Content); var queryFields = new List<string> { "FullName", "CompanyName", "JobTitle" }; var operation = await client.AnalyzeDocumentAsync( WaitUntil.Completed, modelId, data, "1-2", queryFields: queryFields, features: new List<DocumentAnalysisFeature> { DocumentAnalysisFeature.QueryFields } ); One of the reasons this failed was that the developer was using `Azure.AI.DocumentIntelligence v1.0.0`, where `base64Source` and `urlSource` must be handled internally. Because the older examples using `AnalyzeDocumentContent` no longer apply and leading to errors. Practical Solution Using AnalyzeDocumentOptions. Alternative Method using manual JSON Payload. Using AnalyzeDocumentOptions The correct method involves using AnalyzeDocumentOptions, which streamlines the request construction using the below steps: Prepare the document content: BinaryData data = BinaryData.FromBytes(Content); Create AnalyzeDocumentOptions: var analyzeOptions = new AnalyzeDocumentOptions(modelId, data) { Pages = "1-2", Features = { DocumentAnalysisFeature.QueryFields }, QueryFields = { "FullName", "CompanyName", "JobTitle" } }; - `modelId`: Your trained model’s ID. - `Pages`: Specify pages to analyze (e.g., "1-2"). - `Features`: Enable `QueryFields`. - `QueryFields`: Define which fields to extract. Run the analysis: Operation<AnalyzeResult> operation = await client.AnalyzeDocumentAsync( WaitUntil.Completed, analyzeOptions ); AnalyzeResult result = operation.Value; The reason this works: The SDK manages `base64Source` automatically. This approach matches the latest SDK standards. It results in cleaner, more maintainable code. Alternative method using manual JSON payload For advanced use cases where more control over the request is needed, you can manually create the JSON payload. For an example: var queriesPayload = new { queryFields = new[] { new { key = "FullName" }, new { key = "CompanyName" }, new { key = "JobTitle" } } }; string jsonPayload = JsonSerializer.Serialize(queriesPayload); BinaryData requestData = BinaryData.FromString(jsonPayload); var operation = await client.AnalyzeDocumentAsync( WaitUntil.Completed, modelId, requestData, "1-2", features: new List<DocumentAnalysisFeature> { DocumentAnalysisFeature.QueryFields } ); When to use the above: Custom request formats Non-standard data source integration Key points to remember Breaking changes exist between preview versions and v1.0.0 by checking the SDK version. Prefer `AnalyzeDocumentOptions` for simpler, error-free integration by using built-In classes. Ensure your content is wrapped in `BinaryData` or use a direct URL for correct document input: Conclusion Using AnalyzeDocumentOptions provides a cleaner and more reliable way to work with query fields in Azure AI Document Intelligence using C#. By aligning with the latest SDK approach, developers can simplify implementation, reduce common errors, and improve code maintainability. Keeping up with SDK enhancements and recommended practices ensures more accurate and efficient document data extraction. As Azure AI capabilities continue to evolve, adopting modern integration patterns will help you build scalable and future-ready document processing solutions with greater confidence. Reference Official AnalyzeDocumentAsync Documentation. Official Azure SDK documentation. Azure Document Intelligence C# SDK support add-on query field.
Building Agentic Systems on Azure: Microsoft Foundry Agents SDK vs Microsoft Agent Framework
In my recent experience as a Senior Consultant at Microsoft, I’ve been actively involved in designing and delivering AI-driven solutions, with a strong focus on building intelligent agents using modern frameworks. Along the way, I've built agents using both Microsoft Foundry Agents SDK (hereafter "Agents SDK") and Microsoft Agent Framework (MAF) Both approaches are powerful and capable. However, once you move beyond simple proofs of concept, the developer experience and architectural patterns start to differ significantly. This article provides a practical comparison based on real implementation experience and aims to help developers choose the right approach. Approach 1: Agents SDK Agents SDK provides a straightforward way to create agents with integrated tools and models. Example: Creating an Agent from azure.ai.projects import AIProjectClient from azure.ai.agents.models import AzureAISearchTool, AzureAISearchQueryType from azure.identity import DefaultAzureCredential client = AIProjectClient(credential=DefaultAzureCredential(), endpoint=os.getenv("AZURE_AI_PROJECT_ENDPOINT")) # Configure tools ai_search = AzureAISearchTool( index_connection_id=conn_id, index_name="my-index", query_type=AzureAISearchQueryType.SEMANTIC, ) # Create agent (persisted in Foundry portal) agent = client.agents.create_agent( model=os.getenv("AZURE_AI_AGENT_DEPLOYMENT_NAME"), name="MyAgent", instructions="You are a helpful assistant.", tool_resources=ai_search.resources, tools=ai_search.definitions, ) # Run conversation thread = client.agents.threads.create() client.agents.messages.create(thread_id=thread.id, role="user", content="Hello") run = client.agents.runs.create(thread_id=thread.id, agent_id=agent.id) What this approach provides Native integration with Azure AI services (OpenAI, AI Search, MCP) Managed execution environment Simple and quick agent setup Conceptually, this approach can be summarized as: Model + Tools + Execution Strengths ✅ Rapid development and onboarding ✅ Strong integration within the Azure ecosystem ✅ Well-suited for single-agent or tool-driven use cases ✅ Minimal infrastructure overhead Challenges observed in practice As the complexity of scenarios increases, certain limitations become more visible: Multi-agent workflows require custom orchestration logic Agent handoffs must be implemented manually Context sharing across agents requires additional design effort While this approach offers flexibility, it shifts orchestration complexity to the developer. Approach 2: Microsoft Agent Framework (MAF) Microsoft Agent Framework introduces a higher-level abstraction, focused on agent orchestration and system design. Creating an Agent from agent_framework import Agent, WorkflowBuilder, Message from agent_framework.foundry import FoundryChatClient from azure.identity import DefaultAzureCredential client = FoundryChatClient( project_endpoint=os.getenv("FOUNDRY_PROJECT_ENDPOINT"), model=os.getenv("FOUNDRY_MODEL_DEPLOYMENT_NAME"), credential=DefaultAzureCredential(), ) # Create agents (in-process only, not persisted in portal) researcher = Agent(client, name="ResearcherAgent", instructions="Research topics thoroughly.") writer = Agent(client, name="WriterAgent", instructions="Write concise summaries.") # Build and run multi-agent workflow workflow = WorkflowBuilder(start_executor=researcher).add_edge(researcher, writer).build() async for event in workflow.run(Message("user", "Summarize migration best practices"), stream=True): print(event.content) What this approach provides Built-in orchestration capabilities Native support for multi-agent workflows Structured agent lifecycle management Context and memory handling Conceptually, this can be viewed as: Agents + Orchestration + System Design Observations from implementation When implementing similar use cases using MAF: Agent responsibilities became clearly defined Routing and delegation patterns were significantly simplified Overall system architecture became easier to maintain and scale This approach encourages thinking in terms of agent ecosystems rather than isolated agents. Architecture Comparison Agents SDK Microsoft Agent Framework (MAF) Choosing the Right Approach Use Agents SDK when: You need rapid development for a single-agent use case The workflow is relatively straightforward You prefer flexibility and lower-level control Use Microsoft Agent Framework when: You are designing multi-agent systems Your solution requires routing, delegation, or handoffs Long-term scalability and maintainability are essential Pros and Cons Summary Agents SDK Pros Easy to get started Strong Azure integration Flexible design Cons Manual orchestration required Limited native multi-agent support Complexity increases as scenarios grow Microsoft Agent Framework (MAF) Pros Built-in orchestration Native multi-agent support Scalable and structured architecture Cons Learning curve for new developers More opinionated framework design Reduced low-level control compared to SDK-based approach References and Repositories 🔗 Microsoft Agent Framework (MAF) Microsoft Agent Framework – GitHub Repository Microsoft Agent Framework Samples – Tutorials & Examples Workflow Samples (Multi-agent patterns) FoundryChatClient sample (Python) Agent Framework demos - GitHub Source 📘 Documentation Microsoft Agent Framework Overview (Microsoft Learn) Agent Framework + Microsoft Foundry provider docs 🔗 Azure AI Projects / Agents SDK Azure AI Projects SDK – Python (GitHub Source) Azure AI Projects Agents (.NET SDK repo) 📘 Documentation Azure AI Projects SDK (Python) – Microsoft Learn Azure AI Agents SDK – Microsoft Learn Conclusion Azure AI Projects and Microsoft Agent Framework both play important roles in the modern agent development landscape. Agents SDK enables quick and flexible agent development Microsoft Agent Framework enables structured, scalable agent systems In practice, the choice depends on whether you are building a single agent feature or a multi-agent system. Final Thought Agents SDK helps you get started quickly. Microsoft Agent Framework helps you scale with confidence In a follow-up blog, I’ll dive into how the M365 Agents SDK compares with Microsoft Agent Framework, especially in the context of enterprise productivity and Copilot experiences.
Building an End-to-End Azure RAG Strategy Agent with MS Foundry
High-Level Architecture This architecture represents an end-to-end Retrieval-Augmented Generation (RAG) pipeline where raw documents are ingested from Azure Blob Storage, processed using Document Intelligence, transformed into embeddings via Azure OpenAI, and indexed in Azure AI Search for hybrid retrieval. A Foundry/MAF-based agent orchestrates query processing by combining user input with relevant search results and generates contextual responses, which are exposed through a FastAPI or CLI interface. This solution is composed of two main layers: 1. Data Ingestion Layer (RAG Pipeline) This layer transforms raw enterprise documents into searchable knowledge. Flow: Raw documents stored in Azure Blob Storage Supported formats: PDF, DOCX, PPTX, images, etc. Document Intelligence extraction Extracts: Text Tables Key-value pairs Structure Writes output as structured JSON back to Blob (processed/) Chunking + Embedding Documents are split into chunks Each chunk is embedded using Azure OpenAI (text-embedding-*) Indexing into Azure AI Search Creates a hybrid index: Keyword search Semantic ranking Vector search Enables flexible retrieval strategies 2. Query Layer (Strategy Agents) This layer enables intelligent query answering. Flow: User sends a query via: FastAPI endpoint CLI interface Query is handled by: Microsoft Agent Framework (MAF) agent Running on Azure AI Foundry Agent: Queries Azure AI Search Retrieves top relevant chunks Injects them into LLM prompt LLM generates grounded response This follows the standard RAG pattern: Retrieval → Augmentation → Generation End-to-End Flow Key Azure Services Used Service Purpose Azure Blob Storage Raw + processed document storage Azure AI Document Intelligence Extract structured content Azure OpenAI Embeddings + LLM generation Azure AI Search Hybrid retrieval engine Azure AI Foundry Agent orchestration Microsoft Agent Framework Agent execution layer Why this Architecture Matters This solution goes beyond basic RAG and provides: Hybrid Retrieval Combines keyword + semantic + vector search Improves recall and accuracy Structured Document Parsing Handles complex enterprise documents Extracts tables and metadata Agent-Based Orchestration Enables reasoning over retrieval results Extensible for multi-agent workflows Scalable Data Pipeline Supports continuous ingestion Works with large document collections Enterprise Considerations Use Managed Identity for secure service access Apply RBAC on Cosmos DB / Search / Storage Enable Private Endpoints for network isolation Use Guardrails + Evaluations in Foundry Summary This repository demonstrates a production-ready Azure RAG architecture: Ingest → Extract → Chunk → Embed → Index Retrieve → Reason → Generate Powered by Azure AI Foundry + Agent Framework By combining data engineering + AI orchestration, it enables enterprise AI systems that are: Accurate Grounded Extensible Repo: https://github.com/snd94/azure-rag-strategy-agent Please refer to the Microsoft Learn Documentation for further information: Azure AI Search documentation - Azure AI Search | Microsoft Learn Document Intelligence documentation - Quickstarts, Tutorials, API Reference - Foundry Tools | Microsoft Learn How to generate embeddings with Azure OpenAI in Microsoft Foundry Models - Microsoft Foundry | Microsoft Learn How to generate embeddings with Azure OpenAI in Microsoft Foundry Models - Microsoft Foundry | Microsoft Learn Microsoft Agent Framework Overview | Microsoft Learn What is Microsoft Foundry? - Microsoft Foundry | Microsoft LearnWhen RAG Hits the Wall: Designing Systems That Scale from 1,000 to 1 million Documents
Introduction Retrieval-Augmented Generation (RAG) has quickly become the default architecture for grounding Large Language Models (LLMs) in enterprise data. And at small scale, it works exceptionally well. 100 documents → Excellent accuracy 1,000 documents → Still predictable With around 100 documents, RAG systems tend to produce highly accurate responses. Even at 1,000 documents, behavior remains predictable and reliable. However, as systems grow beyond tens of thousands - and especially into the range of hundreds of thousands or millions of documents - many implementations begin to degrade in surprising ways. Latency begins to rise nonlinearly. Retrieval precision declines, costs increase, and responses grow inconsistent. What looks like a model issue is usually an architectural one. The Hidden Theory Behind Early RAG Success Early RAG systems work well not because they are perfectly designed, but because small datasets are forgiving. In smaller corpora, irrelevant retrieval is naturally rare. Semantic similarity remains tightly clustered, and noise does not overwhelm signal. This creates an illusion of robustness - systems seem accurate even when the underlying retrieval strategy is weak. As scale increases, this illusion disappears. Breaking Point #1: Chunk Explosion (Entropy Growth) What Happens Most ingestion pipelines rely on token-based chunking: Document -> Fixed-size chunks -> Embed everything As document count increases, the system experiences entropy growth: The number of chunks grows faster than the number of documents, leading to a dense and noisy vector space. Similar information becomes fragmented, and retrieval precision drops. This is a manifestation of the curse of dimensionality - as the number of vectors increases, distance metrics lose meaning, and “nearest neighbors” stop being truly relevant. The Shift: Structural Information Retrieval To solve this production-grade RAG systems reintroduce structure. Instead of blindly splitting text, semantic chunking aligns content with logical boundaries like headings and sections. This preserves meaning and improves retrieval quality. Deduplication removes repeated templates and boilerplate, reducing unnecessary noise in the system. Hierarchical indexing allows retrieval to operate at multiple levels - document, section, and chunk - making search both more efficient and more accurate. These changes restore order in the vector space and significantly improve retrieval performance. Breaking Point #2: Vector Search Saturation What Happens As data grows, latency becomes one of the biggest bottlenecks. Many systems rely on runtime-heavy operations such as generating embeddings on demand or querying large, unpartitioned indexes. This leads to unbounded computation and poor scalability. Over time, retrieval cost trends toward linear complexity. Cache inefficiencies increase, and tail latency begins to dominate the user experience. The Shift: Systems Thinking Scaling RAG requires applying distributed systems principles. Partitioned indexes reduce the search space, allowing queries to operate on smaller, more relevant subsets of data. Precomputed embeddings shift expensive computation to ingestion time, eliminating runtime overhead. Caching strategies, informed by real-world usage patterns, significantly improve performance by reusing frequent query results. Together, these changes make latency predictable and systems more cost-efficient. The Final Trap: Context does not equal to Intelligence What Happens A common mistake in RAG systems is assuming that more context leads to better answers. In reality, LLMs are attention limited. As more tokens are added, attention becomes diluted, and the model struggles to focus on what matters. Excessive context introduces noise, reducing the overall quality of responses. The Shift: Information Compression Effective systems focus on quality over quantity. By limiting retrieval to the most relevant chunks, summarizing context, and grounding responses with citations, RAG systems achieve higher information density and better reasoning performance. What a Scalable RAG System Actually Represent At scale, RAG is no longer an LLM feature. It becomes a retrieval system with an LLM as a reasoning layer. Prototype RAG Production RAG Token chunking Structured IR Vector-only search Hybrid retrieval No ranking theory Reranking models Runtime-heavy Precomputed pipelines More context Information compression Final Insight Scaling RAG is not primarily a machine learning problem. It is a combination of information retrieval and distributed systems engineering, with the LLM acting as the final layer. Closing Thought If your RAG system works with 1,000 documents, you’ve validated an idea. If it works with 1 million documents, you’ve respected theory - and built an architecture. References RAG and Generative AI - Azure AI Search | Microsoft Learn Chunk and Vectorize by Document Layout - Azure AI Search | Microsoft Learn Chunk Documents - Azure AI Search | Microsoft Learn Hybrid Search Overview - Azure AI Search | Microsoft Learn
Confidence-Aware RAG: Teaching Your AI Pipeline to Acknowledge Uncertainty
Introduction Retrieval-Augmented Generation (RAG) has become the standard architecture for grounding Large Language Models (LLMs) with enterprise data. By retrieving relevant documents before generating a response, RAG helps reduce hallucinations compared to relying on model knowledge alone. However, an important limitation remains in most implementations: RAG systems can produce confident-sounding answers even when the underlying data is incomplete, irrelevant, or missing. This happens when: • Retrieved documents are loosely related to the query • The answer exists partially but lacks key details • Retrieved sources contradict each other • The query falls entirely outside the knowledge base In enterprise environments, this behavior carries real risk. A reliable AI system must not only answer well - it must also know when not to answer. This article presents a practical confidence-aware RAG architecture using three layered strategies: retrieval confidence scoring, citation validation, and LLM-based abstention - all implemented with Azure AI Search and Azure OpenAI. The Problem: Confident Hallucination Consider a real-world enterprise scenario. An employee asks: "What is our company's parental leave policy for contractors?""What is our company's parental leave policy for contractors?" The knowledge base contains parental leave policies for full-time employees - but nothing specific to contractors. A standard RAG pipeline retrieves the closest matching document and confidently presents full-time employee policy as the answer. This outcome is worse than returning no answer. The user trusts the system, acts on incorrect information, and the error may not surface until real consequences follow. This pattern is sometimes called hallucination laundering - the RAG architecture creates the appearance of factual grounding while the response is not actually supported by the retrieved evidence. Fixing this requires deliberate confidence checkpoints at each stage of the pipeline. Architecture Overview A standard RAG pipeline follows a simple path: User Query → Retrieve Documents → Generate Answer A confidence-aware pipeline adds two explicit decision checkpoints: Each layer catches failures the previous one may miss. Together, they form a defense-in-depth approach to output reliability. Strategy 1: Retrieval Confidence Scoring The first checkpoint evaluates whether retrieved documents are genuinely relevant before passing them to the LLM. Azure AI Search returns a @search.rerankerScore when semantic ranking is enabled - a value on the 0-4 scale that reflects how well each document matches the query intent, not just keyword overlap. from azure.search.documents import SearchClient from azure.identity import DefaultAzureCredential search_client = SearchClient( endpoint=AZURE_SEARCH_ENDPOINT, index_name="enterprise-knowledge-base", credential=DefaultAzureCredential() ) def retrieve_with_confidence(query: str, threshold: float = 1.5, top_k: int = 5): results = search_client.search( search_text=query, query_type="semantic", semantic_configuration_name="default", top=top_k, select=["content", "title", "source"] ) confident_results = [] for result in results: reranker_score = result.get("@search.rerankerScore", 0) if reranker_score >= threshold: confident_results.append({ "content": result["content"], "title": result["title"], "source": result["source"], "score": reranker_score }) return confident_results If no documents clear the threshold, the pipeline abstains rather than forcing a low-quality answer: results = retrieve_with_confidence(user_query, threshold=1.5) if not results: return { "answer": ( "I don't have enough information in the knowledge base to answer " "this question. Please contact the relevant team for assistance." ), "status": "abstained_retrieval" } Threshold tuning: Start at 1.5 on the 0-4 scale. Evaluate against a labeled test set and adjust based on your precision/recall requirements. Higher thresholds reduce false positives but may increase abstention on edge cases. Strategy 2: Citation Validation Even when retrieval scores are high, the LLM may synthesize information that does not exist in the retrieved context. Citation validation addresses this by requiring the model to ground every factual claim in a specific named source - and then programmatically verifying those citations exist in the retrieved set. from openai import AzureOpenAI client = AzureOpenAI( api_key=AZURE_OPENAI_API_KEY, azure_endpoint=AZURE_OPENAI_ENDPOINT, api_version="2025-12-01-preview" ) ANSWER_WITH_CITATIONS_PROMPT = """ You are an enterprise assistant. Answer the question using ONLY the provided context. RULES: 1. Every factual claim MUST include a citation in the format [Source: <title>]. 2. If the context does not contain enough information, respond with: "I don't have sufficient information to answer this question." 3. Do NOT infer, assume, or use knowledge outside the provided context. 4. If context partially answers the question, state what you know and explicitly note what information is missing. Context: {context} Question: {question} Answer: """ def generate_answer(question: str, context: str, sources: list) -> dict: prompt = ANSWER_WITH_CITATIONS_PROMPT.format( context=context, question=question ) response = client.chat.completions.create( model=AZURE_DEPLOYMENT_NAME, messages=[{"role": "user", "content": prompt}], temperature=0 ) answer = response.choices[0].message.content.strip() validation = validate_citations(answer, sources) return {"answer": answer, "citation_check": validation} The validation function checks that every citation in the answer maps to a document that was actually retrieved: import re def validate_citations(answer: str, sources: list) -> dict: cited = re.findall(r'\[Source:\s*(.+?)\]', answer) source_titles = {s["title"].lower().strip() for s in sources} valid, invalid = [], [] for citation in cited: if citation.lower().strip() in source_titles: valid.append(citation) else: invalid.append(citation) return { "total_citations": len(cited), "valid": valid, "invalid": invalid, "is_trustworthy": len(invalid) == 0 and len(cited) > 0 } If is_trustworthy is False, the pipeline flags the response for review or suppresses it: if not generation["citation_check"]["is_trustworthy"]: return { "answer": "I found related information but cannot provide a reliable answer based on the available sources.", "status": "abstained_citation" } Strategy 3: LLM-Based Abstention Scoring The third layer adds a second LLM call that acts as a quality judge - explicitly evaluating whether the generated answer is well-supported by the retrieved context, independent of citation formatting. ABSTENTION_JUDGE_PROMPT = """ You are an answer quality judge. Given a question, retrieved context, and a generated answer, evaluate whether the answer is fully supported by the context. Respond ONLY in JSON format: {{ "verdict": "supported" | "partial" | "unsupported", "confidence": <float between 0.0 and 1.0>, "reasoning": "<brief explanation>" }} Question: {question} Context: {context} Answer: {answer} """ def judge_answer(question: str, context: str, answer: str) -> dict: import json prompt = ABSTENTION_JUDGE_PROMPT.format( question=question, context=context, answer=answer ) response = client.chat.completions.create( model=AZURE_DEPLOYMENT_NAME, messages=[{"role": "user", "content": prompt}], temperature=0 ) return json.loads(response.choices[0].message.content.strip()) Integrate the judge with a confidence threshold of 0.6: judgement = judge_answer(user_query, context, generation["answer"]) if judgement["verdict"] == "unsupported" or judgement["confidence"] < 0.6: return { "answer": "I don't have sufficient information to answer this question confidently.", "status": "abstained_judge" } if judgement["verdict"] == "partial": generation["answer"] += ( "\n\nNote: This answer may be incomplete. " "Some aspects of your question were not covered in the available documents." ) End-to-End Pipeline Combining all three strategies gives a complete confidence-aware pipeline: def confidence_aware_rag(user_query: str) -> dict: # Layer 1: Retrieve with confidence gating results = retrieve_with_confidence(user_query, threshold=1.5) if not results: return { "answer": "I don't have enough information in the knowledge base to answer this.", "status": "abstained_retrieval" } context = "\n\n".join(r["content"] for r in results) # Layer 2: Generate with citation requirements generation = generate_answer(user_query, context, results) if not generation["citation_check"]["is_trustworthy"]: return { "answer": "I found related information but cannot provide a reliable answer.", "status": "abstained_citation" } # Layer 3: Judge the answer judgement = judge_answer(user_query, context, generation["answer"]) if judgement["verdict"] == "unsupported" or judgement["confidence"] < 0.6: return { "answer": "I don't have sufficient information to answer this question confidently.", "status": "abstained_judge" } if judgement["verdict"] == "partial": generation["answer"] += ( "\n\nNote: This answer may be incomplete. " "Some aspects of your question were not covered in available documents." ) return { "answer": generation["answer"], "status": "answered", "confidence": judgement["confidence"], "sources": [r["source"] for r in results[:3]] }def confidence_aware_rag(user_query: str) -> dict: # Layer 1: Retrieve with confidence gating results = retrieve_with_confidence(user_query, threshold=1.5) if not results: return { "answer": "I don't have enough information in the knowledge base to answer this.", "status": "abstained_retrieval" } context = "\n\n".join(r["content"] for r in results) # Layer 2: Generate with citation requirements generation = generate_answer(user_query, context, results) if not generation["citation_check"]["is_trustworthy"]: return { "answer": "I found related information but cannot provide a reliable answer.", "status": "abstained_citation" } # Layer 3: Judge the answer judgement = judge_answer(user_query, context, generation["answer"]) if judgement["verdict"] == "unsupported" or judgement["confidence"] < 0.6: return { "answer": "I don't have sufficient information to answer this question confidently.", "status": "abstained_judge" } if judgement["verdict"] == "partial": generation["answer"] += ( "\n\nNote: This answer may be incomplete. " "Some aspects of your question were not covered in available documents." ) return { "answer": generation["answer"], "status": "answered", "confidence": judgement["confidence"], "sources": [r["source"] for r in results[:3]] } Choosing the Right Strategies for Your Use Case Each strategy adds a layer of safety at a different cost. The right combination depends on the stakes involved in your deployment. Strategy Added Cost Latency Best For Retrieval Confidence Scoring None (uses existing search scores) None All RAG applications - this should be universal Citation Validation Minimal (regex post-processing) Negligible Regulated industries, compliance, audit trails LLM Abstention Judge One additional LLM call +1-3 seconds High-stakes decisions - financial, legal, medical For most enterprise applications, combining retrieval scoring and citation validation provides a strong baseline with minimal overhead. The judge layer is most valuable when incorrect answers carry significant business or compliance risk. Threshold calibration There is a meaningful tradeoff in threshold selection. Setting thresholds too high reduces hallucination but increases abstention - the system may refuse to answer even when reliable information is available. The recommended approach is to build a labeled evaluation set of query/answer pairs, run the pipeline at multiple threshold values, and select the point that meets your precision/recall requirements for the specific domain. When to Apply This Pattern Confidence-aware RAG is most valuable in deployments where: Data coverage is uneven - the knowledge base may have detailed coverage in some areas and gaps in others, making it difficult to predict when retrieval will be reliable Errors carry downstream consequences - healthcare documentation, legal and compliance search, financial reporting, and regulated industries where a wrong answer is worse than no answer Users have varying expertise - non-expert users may not recognize a plausible-sounding but incorrect response, making transparent uncertainty signals especially important Audit or traceability requirements apply - the ability to trace each answer back to a specific source with a confidence signal supports governance and review workflows Conclusion Building a RAG system that retrieves documents and generates responses is relatively straightforward. Building one that understands the limits of its own knowledge requires deliberate design. The three strategies covered here - retrieval confidence scoring, citation validation, and LLM-based abstention - form a layered defense against the most common failure mode in production RAG systems: the confident, well-formatted, completely unreliable answer. The most dangerous AI system is not one that fails openly. It is one that fails silently, with confidence. Teaching your pipeline to say "I don't know" is not a limitation. It is a feature that builds user trust and makes enterprise AI adoption sustainable over time.From Test Cases to Trust: Elevating Enterprise Quality with GitHub Copilot
The Traditional QA Bottleneck In complex enterprise systems, QA teams often face familiar challenges: Time‑consuming test case creation from evolving requirements Repetitive automation scripting and refactoring Heavy regression cycles under tight release timelines Limited bandwidth for deeper risk analysis and exploratory testing None of these issues are caused by lack of skill—they’re symptoms of scale and complexity. This is where GitHub Copilot entered our workflow—not as a “magic button,” but as a thinking partner. Where GitHub Copilot Actually Helped Used responsibly, Copilot added value in very specific QA scenarios: Faster Test Design from Requirements Transforming business or technical requirements into structured test scenarios is intellectually demanding but time-intensive. Copilot helped accelerate: Initial test scenario drafting Gherkin-style acceptance criteria Coverage identification for edge and negative cases The result wasn’t “auto-generated tests,” but faster starting points, reviewed and refined by humans. Accelerating Automation Without Losing Control Whether working with UI automation or API tests, a significant portion of effort goes into boilerplate code, assertions, and structuring. Copilot assisted with: Suggesting test skeletons Refactoring repetitive code Improving readability and consistency This freed engineers to focus on test intent, not syntax. Supporting Debugging and Maintenance Automation maintenance is often underestimated. Copilot helped: Identify potential fixes during test failures Suggest improvements during refactoring Reduce turnaround time during regression cycles Again, nothing was auto‑merged. Human review remained non‑negotiable. The Most Important Shift: QA Mindset The real impact of Copilot wasn’t just efficiency—it changed how QA engineers spent their time. Instead of: Writing repetitive scripts Manually expanding similar test cases The team could focus more on: Risk‑based testing Failure pattern analysis Cross‑team quality discussions Improving test strategy and coverage depth In short, AI didn’t remove QA effort—it redirected it to higher‑value work. Responsible AI Was Not Optional In an enterprise setup, responsible AI usage matters. Key principles we followed: No blind acceptance of AI suggestions Strict human validation of all test logic Awareness of data sensitivity and compliance boundaries Treating Copilot as an assistant, not an authority This balance ensured quality and trust were never compromised in the pursuit of speed. What This Means for QA Teams From this experience, one thing became clear: AI won’t replace QA engineers. But QA engineers who use AI effectively will redefine quality. GitHub Copilot helped shift QA from execution to enablement—from writing tests faster to thinking about quality better. For enterprise teams, this is a powerful evolution. Final Thoughts Quality engineering is no longer just about finding defects—it’s about enabling confidence in delivery. Tools like GitHub Copilot, when used responsibly, can become catalysts in that transformation. The future of QA isn’t manual vs automation. It’s human judgment amplified by AI assistance. And that’s where real quality lives. References Create and manage manual test cases - Azure Test Plans | Microsoft Learn What is Azure Test Plans? Manual, exploratory, and automated test tools. - Azure Test Plans | Microsoft Learn Create and manage test plans - Azure Test Plans | Microsoft Learn
The Future of Agentic AI: Inside Microsoft Agent Framework 1.0
Agentic AI is rapidly moving beyond demos and chatbots toward long‑running, autonomous systems that reason, call tools, collaborate with other agents, and operate reliably in production. On April 3, 2026, Microsoft marked a major milestone with the General Availability (GA) release of Microsoft Agent Framework 1.0, a production‑ready, open‑source framework for building agents and multi‑agent workflows in.NET and Python. [techcommun...rosoft.com] In this post, we’ll deep‑dive into: What Microsoft Agent Framework actually is Its core architecture and design principles What’s new in version 1.0 How it differs from other agent frameworks When and how to use it—with real code examples What Is Microsoft Agent Framework? According to the official announcement, Microsoft Agent Framework is an open‑source SDK and runtime for building AI agents and multi‑agent workflows with strong enterprise foundations. Agent Framework provides two primary capability categories: 1. Agents Agents are long‑lived runtime components that: Use LLMs to interpret inputs Call tools and MCP servers Maintain session state Generate responses They are not just prompt wrappers, but stateful execution units. 2. Workflows Workflows are graph‑based orchestration engines that: Connect agents and functions Enforce execution order Support checkpointing and human‑in‑the‑loop scenarios This leads to a clean separation of responsibilities: Concern Handled By Reasoning & interpretation Agent Execution policy & control flow Workflow This separation is a foundational design decision. High‑Level Architecture From the official overview, Agent Framework is composed of several core building blocks: Model clients (chat completions & responses) Agent sessions (state & conversation management) Context providers (memory and retrieval) Middleware pipeline (interception, filtering, telemetry) MCP clients (tool discovery and invocation) Workflow engine (graph‑based orchestration) Conceptual Flow 🌟 What’s New in Version 1.0 Version 1.0 marks the transition from "Release Candidate" to "General Availability" (GA). Production-Ready Stability: Unlike the earlier experimental packages, 1.0 offers stable APIs, versioned releases, and a commitment to long-term support (LTS). A2A Protocol (Agent-to-Agent): A new structured messaging protocol that allows agents to communicate across different runtimes. For example, an agent built in Python can seamlessly coordinate with an agent running in a .NET environment. MCP (Model Context Protocol) Support: Full integration with the Model Context Protocol, enabling agents to dynamically discover and invoke external tools and data sources without manual integration code. Multi-Agent Orchestration Patterns: Stable implementations of complex patterns, including: Sequential: Linear handoffs between specialized agents. Group Chat: Collaborative reasoning where agents discuss and solve problems. Magentic-One: A sophisticated pattern for task-oriented reasoning and planning. Middleware Pipeline: The new middleware architecture lets you inject logic into the agent's execution loop without modifying the core prompts. This is essential for Responsible AI (RAI), allowing you to add content safety filters, logging, and compliance checks globally. DevUI Debugger: A browser-based local debugger that provides a real-time visual representation of agent message flows, tool calls, and state changes. Code Examples Creating a Simple Agent (C#) From Microsoft Learn : using Azure.AI.Projects; using Azure.Identity; using Microsoft.Agents.AI; AIAgent agent = new AIProjectClient( new Uri("https://your-foundry-service.services.ai.azure.com/api/projects/your-project"), new AzureCliCredential()) .AsAIAgent( model: "gpt-5.4-mini", instructions: "You are a friendly assistant. Keep your answers brief."); Console.WriteLine(await agent.RunAsync("What is the largest city in France?")); This shows: Provider‑agnostic model access Session‑aware agent execution Minimal setup for production agents Creating a Simple Agent (Python) from agent_framework.foundry import FoundryChatClient from azure.identity import AzureCliCredential client = FoundryChatClient( project_endpoint="https://your-foundry-service.services.ai.azure.com/api/projects/your-project", model="gpt-5.4-mini", credential=AzureCliCredential(), ) agent = client.as_agent( name="HelloAgent", instructions="You are a friendly assistant. Keep your answers brief.", ) result = await agent.run("What is the largest city in France?") print(result) The same agent abstraction applies across languages. When to Use Agents vs Workflows Microsoft provides clear guidance: Use an Agent when… Use a Workflow when… Task is open‑ended Steps are well‑defined Autonomous tool use is needed Execution order matters Single decision point Multiple agents/functions collaborate Key principle: If you can solve the task with deterministic code, do that instead of using an AI agent. 🔄 How It Differs from Other Frameworks Microsoft Agent Framework 1.0 distinguishes itself by focusing on "Enterprise Readiness" and "Interoperability." Feature Microsoft Agent Framework 1.0 Semantic Kernel / AutoGen LangChain / CrewAI Philosophy Unified, production-ready SDK. Research-focused or tool-specific. High-level, developer-friendly abstractions. Integration Deeply integrated with Microsoft Foundry and Azure. Varied; often requires more glue code. Generally cloud-agnostic. Interoperability Native A2A and MCP for cross-framework tasks. Limited to internal ecosystem. Uses proprietary connectors. Runtime Identical API parity for .NET and Python. Primarily Python-first (SK has C#). Primarily Python. Control Graph-based deterministic workflows. More non-deterministic/experimental. Mixture of role-based and agentic. 🛠️ Key Technical Components Agent Harness: The execution layer that provides agents with controlled access to the shell, file system, and messaging loops. Agent Skills: A portable, file-based or code-defined format for packaging domain expertise. Implementation Tip: If you are coming from Semantic Kernel, Microsoft provides migration assistants that analyze your existing code and generate step-by-step plans to upgrade to the new Agent Framework 1.0 standards. Microsoft Agent Framework Version 1.0 | Microsoft Agent Framework Agent Framework documentation 🎯 Summary Microsoft Agent Framework 1.0 is the "grown-up" version of AI orchestration. By standardizing the way agents talk to each other (A2A), discover tools (MCP), and process information (Middleware), Microsoft has provided a clear path for taking AI experiments into production. For more detailed guides, check out the official Microsoft Agent Framework DocumentationMicrosoft Agent Framework - .NET AI Community StandupClaim your IQ Series: Foundry IQ badge
The IQ Series kicked off with three Foundry IQ episodes, each paired with a hands-on cookbook. If you've worked through all three or you're planning to, there's now a digital badge waiting for you to claim! What the badge represents The IQ Series: Foundry IQ badge recognizes developers who've completed the full Foundry IQ curriculum end-to-end: not just watched the episodes, but deployed the Azure resources, run every notebook, and built working knowledge bases against live data. Earners have: Deployed AI Search, Azure OpenAI, a Foundry project, and Azure Blob Storage with seeded sample data Connected structured and unstructured sources into Foundry IQ Built and queried multi-source AI knowledge bases Grounded agent responses in permission-aware enterprise knowledge Badges are issued by the Global AI Community, so you'll want an account there before you submit. What the three episodes cover Episode 1 — Unlocking Knowledge for Your Agents. Introduces Foundry IQ and the core ideas behind it. The episode explains how AI agents work with knowledge and walks through the main components of Foundry IQ that support knowledge-driven applications. Episode 2 — Building the Data Pipeline with Knowledge Sources. Focuses on Knowledge Sources and how different types of content flow into Foundry IQ across SharePoint, Fabric, OneLake, Azure Blob Storage, Azure AI Search, and the web. Episode 3 — Querying the Multi-Source AI Knowledge Bases. Dives into Knowledge Bases and how multiple knowledge sources can be organized behind a single endpoint. The episode demonstrates how AI systems query across these sources and synthesize information to answer complex questions. Each episode is paired with a cookbook for you to learn hands-on and each of them reuses the same Azure deployment, so you set up once and build across all three. How to claim the badge Four steps, in order: Fork the IQ Series repo and work through all three episode cookbooks in your fork. Commit your notebooks with cell outputs saved! That's the proof of completion. Capture a final output screenshot for each episode. Your GitHub username or Azure resource name needs to be visible in the screenshot. Submit a badge request issue. The template walks you through fork URLs, screenshots, and one brief technical takeaway per episode. Complete the badge form. This step is required. Without the form, we can't issue the badge. Why this badge is worth your time The IQ Series recognizes your hands-on learning with real infrastructure, real indexed data, real agents and queries. If you're working on enterprise AI (grounding, retrieval, knowledge-aware agents), this is a concrete artifact that says: I've built this, end to end, on the actual platform. Work IQ and Fabric IQ are coming next, and each phase will have its own badge. Foundry IQ is your head start on the full IQ Series. 👉 Start with Episodes or jump straight to the cookbooks if you prefer to learn by doing. Questions along the way? Create and issue in the repo or drop into our Discord. The Foundry IQ team and community are there to help.
