AGENTIC RAG
Agentic RAG for the Enterprise: Building Intelligent AI Agents with Microsoft Foundry Enterprise AI is moving beyond simple chatbots and classic RAG patterns. In this session, we will explore how Agentic RAG can help organizations build smarter, more autonomous AI solutions using Microsoft Foundry. We will cover how Agentic RAG combines retrieval, reasoning, tools, orchestration, grounding, and guardrails to solve real enterprise use cases. The session will also share practical architecture patterns, implementation tips, common pitfalls, security considerations, performance tuning techniques, and lessons learned from real-world Microsoft AI projects. By the end of the session, attendees will understand when to use classic RAG versus Agentic RAG, how to design enterprise-ready AI agents, and what best practices to follow when building solutions with Microsoft Foundry. Event Host Girish Uppal | Nehal Shah
Vector search finds candidates. Reranking decides what your RAG app reads
You ask a retrieval-augmented generation (RAG) application a question. Vector search returns ten passages that are clearly related to the topic. The passage that actually contains the answer, however, is ranked seventh, while the language model receives only the first five. Retrieval did not completely fail. It found the evidence, but ordered it below less useful context. Reranking addresses that gap between a passage that is semantically similar and a passage that is relevant to the user's specific question. This article demonstrates that pattern in four Azure services using the Stanford Question Answering Dataset (SQuAD). The goal is not to declare a winning service or publish a quality benchmark. It is to show where retrieval, rank fusion, and model-based reranking run in each architecture, and to illustrate how the position of a known source passage can change. What this demonstration establishes The examples show rank movement for three selected questions. They do not establish that one reranker or service is universally more accurate. A production decision requires a larger, representative query set and aggregate relevance, latency, and cost measurements. Get the full Python implementation: pauldj54/azure-vector-reranking-squad Retrieval and reranking are different stages A production search pipeline commonly uses two stages: Retrieve for recall. Fast retrieval narrows a large corpus to a bounded candidate set. It can use vector search, keyword search, or both. Rerank for precision. A more expensive model evaluates only those candidates against the original query and produces the final order. Reciprocal Rank Fusion (RRF) belongs between those two ideas. RRF is a model-free rank aggregation method that merges independent result lists, usually vector and keyword results. For a document d, a typical score is: RRF(d) = ∑ r ∈ R 1 k + rank r (d) Here, R is the set of ranked lists and k is commonly 60. RRF works with positions rather than raw scores, so it can combine signals such as cosine distance and BM25 without pretending their score scales are comparable. This gives a clearer three-part vocabulary: Stage Purpose Typical mechanism Retrieve Find broad candidate set Vector search, BM25, filters Fuse Combine independent rankings RRF Rerank Reassess query-document relevance Semantic ranker or cross-encoder RRF often improves hybrid retrieval when exact names, dates, identifiers, or terms matter. A learned reranker can then read the query and each candidate together, capturing interactions that separately generated embeddings can miss. The learned stage costs more, so it should operate on tens of candidates rather than the whole corpus. The following image describes the general process: Why use SQuAD for this demonstration? SQuAD 1.1 contains crowd-written questions over more than 500 Wikipedia articles. Its packaged splits contain 87,599 training rows and 10,570 validation rows. Each row includes a question, a context passage, and one or more answer spans inside that passage. That source-context mapping gives this demonstration a useful label: the context associated with a question is treated as its gold passage. We can then inspect whether each search stage moves that passage up or down. This is convenient, but it is not a perfect passage-ranking benchmark. SQuAD was designed for extractive question answering, and another passage in the corpus might also answer a question. The gold context is therefore a reproducible reference, not proof that every other passage is irrelevant. The results shown here use the 2,067 unique contexts in the SQuAD validation split and 1,536-dimensional embeddings. The repository default should be set to the same corpus size before treating the screenshots or rank transitions as directly reproducible. Three illustrative questions Question Expected answer Gold context According to game stats, which Super Bowl 50 quarterback had his worst year since his first NFL season? Peyton Manning 12, Super Bowl 50 What else did Tesla do for work at this time? Various electrical repair jobs 165, Nikola Tesla Who acts as laborer, paymaster, and design team for a renovation project? The property owner 1306, Construction Each notebook selects a seeded demonstration question when it runs. The three saved examples were collected across separate runs; the current notebooks do not execute all three questions in one pass. A benchmark harness should iterate over a fixed question list and save all stage results in one structured output. Capability boundaries at a glance Service Retrieval and Fusion Learned Reranking Boundary to Keep in Mind Azure AI Search Native keyword and vector retrieval with native RRF Built-in semantic ranker Semantic ranking only reorders the retrieved top 50 Azure SQL Database Exact vector retrieval in the current notebook External Cohere model invoked through native REST procedure SQL issues the HTTPS request; Foundry performs inference PostgreSQL Flexible Server pgvector plus hand-written SQL RRF over full-text search Optional external Cohere call from Python Retrieval primitives are native; this RRF query and Cohere path are application code Azure Cosmos DB for NoSQL Native vector search and native hybrid RRF SDK-integrated Semantic Reranker, currently preview Reranking is a separate inference call over at most 50 supplied documents Azure AI Search: native hybrid retrieval and semantic ranking How it works: Azure AI Search provides the most integrated pipeline in this demonstration. A hybrid query runs keyword and vector retrieval, combines the lists with RRF, and passes up to the top 50 results to the built-in semantic ranker. The semantic ranker assigns @search.rerankerScore values from 0 to 4 and can return extractive captions and answers. The semantic configuration identifies the fields that carry the meaning of each document: semantic_search = SemanticSearch( configurations=[ SemanticConfiguration( name=SEMANTIC_CONFIG, prioritized_fields=SemanticPrioritizedFields( title_field=SemanticField(field_name="title"), content_fields=[SemanticField(field_name="content")], ), ) ] ) This tells the semantic ranker which text fields to evaluate. The query then enables semantic ranking after hybrid retrieval: results = search_client.search( search_text=question, vector_queries=[vector_query], query_type="semantic", semantic_configuration_name=SEMANTIC_CONFIG, top=10, ) The important constraint is candidate recall. Semantic ranking does not search the corpus again. If the correct passage is absent from the hybrid top 50, the semantic stage cannot recover it. See 01_azure_ai_search_reranking.ipynb for the complete setup and query path. Test results for Azure AI Search These examples show that semantic reranking improves relevance selectively, not universally. It strongly helps the construction query, moving the correct passage from rank 4 to rank 1, but slightly degrades the Super Bowl and Tesla queries by one position. This reinforces that semantic ranking should be evaluated across a representative query set using aggregate metrics such as MRR or NDCG, rather than judged from a single result. Azure SQL Database: vector retrieval plus external Cohere reranking How it works. The Azure SQL notebook retrieves 20 candidates with exact cosine distance and sends their text to Cohere Rerank v4.0 Fast through sys.sp_invoke_external_rest_endpoint. The vector column and query vector must have the same dimensions. This repository uses 1,536-dimensional embeddings: SELECT TOP (@ candidate_count) context_id, title, content, 1 - VECTOR_DISTANCE( 'cosine', CAST(@ query_vector AS VECTOR(1536)), embedding ) AS similarity FROM dbo.documents ORDER BY similarity DESC; For reranking, we selected Cohere Rerank v4.0 Fast (Cohere-rerank-v4.0-fast), a fast version of Cohere’s fourth-generation relevance-ranking model. The model is deployed in Microsoft Foundry, where its Azure Direct inference endpoint is available in the deployment details within the Foundry portal. Azure SQL can call REST APIs directly using sp_invoke_external_rest_endpoint. Because Azure SQL allowlists Azure AI’s *.cognitiveservices.azure.com domain, we translate the equivalent Foundry endpoint from *.services.ai.azure.com while preserving the Cohere reranking route. from urllib.parse import urlsplit, urlunsplit def sql_compatible_endpoint(endpoint: str) -> str: """Convert an Azure Direct endpoint to Azure SQL's allowed hostname.""" parts = urlsplit(endpoint) if parts.hostname.endswith(".services.ai.azure.com"): resource = parts.hostname.removesuffix(".services.ai.azure.com") hostname = f"{resource}.cognitiveservices.azure.com" elif parts.hostname.endswith(".cognitiveservices.azure.com"): hostname = parts.hostname else: raise ValueError("Expected an Azure AI Services endpoint.") return urlunsplit( (parts.scheme, hostname, parts.path, parts.query, "") ) Then I defined a re-rank with cohere function, starting by loading the endpoint and setting the authentication: def rerank_with_cohere( cursor, question: str, candidates: list[dict], top_n: int = 10, ) -> list[dict]: """ Rerank candidate documents by calling Cohere through Azure SQL. Each candidate must contain a 'content' field. """ if not candidates: return [] sql_endpoint = sql_compatible_endpoint( os.environ["COHERE_RERANK_ENDPOINT"] ) model = os.environ["COHERE_RERANK_MODEL"] access_token = credential.get_token( "https://cognitiveservices.azure.com/.default" ).token headers = json.dumps({"Authorization": f"Bearer {access_token}"}) payload = json.dumps( { "model": model, "query": question, "documents": [row["content"] for row in candidates], "top_n": min(k, len(candidates)), }, ensure_ascii=False, ) cursor.execute( """ DECLARE @url NVARCHAR(4000) = CAST(? AS NVARCHAR(4000)); DECLARE @headers NVARCHAR(4000) = CAST(? AS NVARCHAR(4000)); DECLARE Payload NVARCHAR(MAX) = CAST(? AS NVARCHAR(MAX)); DECLARE Response NVARCHAR(MAX); DECLARE @status INT; EXEC @status = sys.sp_invoke_external_rest_endpoint @url = @url, @method = 'POST', @headers = @headers, Payload = Payload, @timeout = 60, @retry_count = 2, Response = Response OUTPUT; SELECT @status, Response; """, sql_endpoint, headers, payload, ) status, response_text = cursor.fetchone() if status != 0: raise RuntimeError(f"Reranker endpoint returned HTTP status {status}.") response = json.loads(response_text)["result"] You can see the complete implementation in the 02_azure_sql_reranking.ipynb notebook. Test results for Azure SQL Db Across the three sample questions, Cohere reranking consistently moved the correct SQuAD passage closer to the top: from rank 5 to 1 for the Super Bowl question, 3 to 2 for the Tesla question, and 8 to 1 for the construction question. These examples show how vector search provides a strong candidate set, while reranking applies deeper query-document relevance scoring to improve the final ordering. The results are illustrative rather than a complete quality benchmark, so broader evaluation across many queries is still recommended. Azure Database for PostgreSQL flexible server: pgvector, SQL RRF, and an optional model How it works: PostgreSQL makes the pipeline components explicit. The notebook uses pgvector for vector similarity, PostgreSQL full-text search for keyword retrieval, and SQL to implement RRF. Vector retrieval uses cosine distance: SELECT context_id, title, content, 1 - (embedding <= > % (query_vector) s:: vector) AS similarity FROM squad_docs ORDER BY embedding <= > % (query_vector) s:: vector LIMIT % (candidate_count) s; The hybrid query independently ranks vector and keyword hits, then combines positions rather than raw scores: SELECT d.context_id, COALESCE(1.0 / (60 + v.rank), 0) + COALESCE(1.0 / (60 + k.rank), 0) AS rrf_score FROM squad_docs AS d LEFT JOIN vector_hits AS v USING (context_id) LEFT JOIN keyword_hits AS k USING (context_id) WHERE v.context_id IS NOT NULL OR k.context_id IS NOT NULL ORDER BY rrf_score DESC; This is not a built-in PostgreSQL RRF operator. It is transparent, hand-written SQL over native retrieval primitives, which makes weighting and debugging flexible but leaves implementation and tuning with the application team. The notebook's optional learned stage sends the vector candidates from Python to a Foundry deployment of Cohere Rerank v4.0 Fast. This path was chosen because the tested Flexible Server azure_ai extension version expected the older serverless reranking endpoint contract. Microsoft documentation still describes azure_ai.rank() as a preview function whose default model is Cohere Rerank v3.5, even though that model retired on May 14, 2026. Treat this as a version-specific compatibility issue and verify current extension behavior before selecting an architecture. Azure HorizonDB is a different product path. Its AI Model Management feature can provision Cohere Rerank v4.0 Fast as default-reranker, but that management feature is currently a limited preview. It should not be described as a generally available Flexible Server capability. See 03_azure_postgres_reranking.ipynb for the full SQL and optional external model path. Test results for Azure SQL for PostgreSQL Flexible Server The tests show that PostgreSQL vector search provides a useful candidate set, SQL RRF can substantially improve results when keyword evidence is strong, and the Cohere semantic reranker is the most consistent overall: it moved the correct passage to rank 1 in two tests and from rank 3 to rank 2 in the Tesla test. RRF produced the biggest gain for the construction question, moving the correct passage from outside the vector top five to rank 1, but did not improve every query. The scores across stages are not directly comparable because cosine similarity, RRF score, and Cohere relevance use different scales. Azure Cosmos DB for NoSQL: hybrid search with built-in RRF How it works: Azure Cosmos DB for NoSQL supports native hybrid ranking with VectorDistance, FullTextScore, and RRF inside ORDER BY RANK: SELECT TOP K C.context_id, c.title, c.text FROM c ORDER BY RANK RRF( VectorDistance(c.vector, @query_vector), FullTextScore(c.text, @term1, @term2, @term3) ) The notebook extracts distinct terms from the question before building the full-text part of the query. That token selection is application logic and can materially affect the hybrid ranking, so production evaluation should test analyzers, languages, term extraction, and optional RRF weights. Cosmos DB Semantic Reranker is an SDK-integrated preview feature. The application first runs a query, serializes the resulting documents, and submits those documents with the user's context string: result = container.semantic_rerank( context=question, documents=documents, options={ "return_documents": False, "top_k": min(k, len(documents)), "sort": True, "document_type": "json", "target_paths": "title,text", }, ) The service accepts at most 50 documents per rerank call and returns relevance scores from 0 to 1, plus inference latency and token usage. It uses the Microsoft semantic ranking model also used by Azure AI Search. The reranking call requires Microsoft Entra authentication, the appropriate Semantic Reranker role, and an account-linked inference endpoint. The 04_azure_cosmosdb_reranking.ipynb in the shared repo contains and end-to-end implementation. Test results for Azure Cosmos Db The results show that vector search provides a strong baseline, while hybrid RRF and semantic reranking improve different queries in different ways. Hybrid RRF helps when exact keywords matter, moving the construction answer into the top results, while the semantic reranker delivers the strongest overall ordering, promoting the correct construction passage from hybrid rank 3 to rank 1 and improving the Super Bowl answer from rank 5 to rank 2. However, it does not always place the gold passage first, as seen in the Tesla example, confirming that reranking improves relevance but is query-dependent and should be evaluated across a larger test set. What the examples do and do not show The four services expose different ownership boundaries: • Azure AI Search owns hybrid fusion and learned semantic ranking inside the search service. • Azure SQL owns vector retrieval and outbound REST invocation in this example, while Foundry owns model inference. • PostgreSQL supplies vector and full-text primitives; the application owns the RRF SQL and optional Cohere call. • Cosmos DB provides native hybrid RRF and integrates a separate preview inference call through its SDK. Across three selected questions, the known source passage often moved substantially. That supports the practical value of testing a second-stage ranker. It does not prove that semantic reranking always improves top-1 accuracy, that RRF is universally beneficial, or that scores from different stages can be compared directly. Cosine similarity, RRF score, Azure AI Search reranker score, Cohere relevance, and Cosmos DB semantic relevance all have different definitions and scales. Compare rank positions and task-level metrics, not raw values across systems. Turn the demonstration into an evaluation For a production RAG system, convert the notebook pattern into a repeatable evaluation harness: Build a representative labeled query set from real user tasks. Freeze corpus, chunking, embedding model, dimensions, and candidate counts for each run. Record ranks after retrieval, fusion, and learned reranking. Measure Recall@k or Hit@k to verify that retrieval finds relevant evidence. Measure Mean Reciprocal Rank (MRR) when the position of the first relevant result matters. Use NDCG when judgments include multiple passages or graded relevance. Record latency percentiles, inference usage, request cost, and failure rates. Evaluate the generated answer separately for correctness, citation support, and refusal behavior. Also test the operational cases that a three-question demonstration cannot cover: empty keyword results, missing gold passages, long documents, multilingual text, filters, partial outages, token expiration, throttling, model retirement, and low-confidence scores. Practical guidance Retrieve broadly enough that the correct evidence can reach the learned stage. Use RRF when vector and keyword retrieval provide complementary signals. Rerank a bounded candidate set, commonly 20 to 50 passages, and measure the latency cost. Keep citations and source identifiers through every rank transformation. Version the corpus, embedding model, dimensions, query set, and reranker deployment. Do not hard-code assumptions about model endpoints or lifecycle dates. Verify current service documentation and the deployed extension or SDK version. Add thresholds or fallback behavior only after calibrating scores on your own data. Judge the full RAG chain. Better passage order is valuable only when it improves grounded answers for users. Vector search is built to find plausible candidates quickly. Rank fusion can reconcile retrieval signals, and a learned reranker can decide which candidates best address the question. The right architecture depends on where your data lives, which service boundaries you want to operate, and what your evaluation says about quality, latency, and cost. Resources Companion repository Azure AI Search semantic ranker Azure SQL VECTOR_DISTANCE Azure SQL sp_invoke_external_rest_endpoint Azure Database for PostgreSQL AI functions Microsoft Foundry model retirement schedule Azure Cosmos DB hybrid search Azure Cosmos DB Semantic Reranker SQuAD dataset card Dataset attribution Rajpurkar, P., Zhang, J., Lopyrev, K., and Liang, P. (2016). SQuAD: 100,000+ Questions for Machine Comprehension of Text. EMNLP 2016. SQuAD 1.1 is distributed under CC BY-SA 4.0.🧠 What is Retrieval-Augmented Generation (RAG)?
Have you ever wondered how AI tools answer questions using your company's documents instead of making things up? That's where Retrieval-Augmented Generation (RAG) comes in. Instead of relying only on what the AI learned during training, RAG first searches trusted sources—such as PDFs, SharePoint libraries, knowledge bases, or internal documentation—and then uses that information to generate a response. Why organizations use RAG ✅ Reduces hallucinations ✅ Uses the latest company knowledge ✅ Keeps responses grounded in trusted data ✅ Improves enterprise AI accuracy Common Microsoft stack Azure AI Search Azure OpenAI Microsoft Copilot SharePoint Microsoft Fabric RAG is one of the key building blocks behind modern enterprise AI assistants. 💬 Discussion: Have you implemented a RAG solution in your organization, or are you planning one?Staying in the flow: SleekFlow and Azure turn customer conversations into conversions
A customer adds three items to their cart but never checks out. Another asks about shipping, gets stuck waiting eight minutes, only to drop the call. A lead responds to an offer but is never followed up with in time. Each of these moments represents lost revenue, and they happen to businesses every day. SleekFlow was founded in 2019 to help companies turn those almost-lost-customer moments into connection, retention, and growth. Today we serve more than 2,000 mid-market and enterprise organizations across industries including retail and e-commerce, financial services, healthcare, travel and hospitality, telecommunications, real estate, and professional services. In total, those customers rely on SleekFlow to orchestrate more than 600,000 daily customer interactions across WhatsApp, Instagram, web chat, email, and more. Our name reflects what makes us different. Sleek is about unified, polished experiences—consolidating conversations into one intelligent, enterprise-ready platform. Flow is about orchestration—AI and human agents working together to move each conversation forward, from first inquiry to purchase to renewal. The drive for enterprise-ready agentic AI Enterprises today expect always-on, intelligent conversations—but delivering that at scale proved daunting. When we set out to build AgentFlow, our agentic AI platform, we quickly ran into familiar roadblocks: downtime that disrupted peak-hour interactions, vector search delays that hurt accuracy, and costs that ballooned under multi-tenant workloads. Development slowed from limited compatibility with other technologies, while customer onboarding stalled without clear compliance assurances. To move past these barriers, we needed a foundation that could deliver the performance, trust, and global scale enterprises demand. The platform behind the flow: How Azure powers AgentFlow We chose Azure because building AgentFlow required more than raw compute power. Chatbots built on a single-agent model often stall out. They struggle to retrieve the right context, they miss critical handoffs, and they return answers too slowly to keep a customer engaged. To fix that, we needed an ecosystem capable of supporting a team of specialized AI agents working together at enterprise scale. Azure Cosmos DB provides the backbone for memory and context, managing short-term interactions, long-term histories, and vector embeddings in containers that respond in 15–20 milliseconds. Powered by Azure AI Foundry, our agents use Azure OpenAI models within Azure AI Foundry to understand and generate responses natively in multiple languages. Whether in English, Chinese, or Portuguese, the responses feel natural and aligned with the brand. Semantic Kernel acts as the conductor, orchestrating multiple agents, each of which retrieves the necessary knowledge and context, including chat histories, transactional data, and vector embeddings, directly from Azure Cosmos DB. For example, one agent could be retrieving pricing data, another summarizing it, and a third preparing it for a human handoff. The result is not just responsiveness but accuracy. A telecom provider can resolve a billing question while surfacing an upsell opportunity in the same dialogue. A financial advisor can walk into a call with a complete dossier prepared in seconds rather than hours. A retailer can save a purchase by offering an in-stock substitute before the shopper abandons the cart. Each of these conversations is different, yet the foundation is consistent on AgentFlow. Fast, fluent, and focused: Azure keeps conversations moving Speed is the heartbeat of a good conversation. A delayed answer feels like a dropped call, and an irrelevant one breaks trust. For AgentFlow to keep customers engaged, every operation behind the scenes has to happen in milliseconds. A single interaction can involve dozens of steps. One agent pulls product information from embeddings, another checks it against structured policy data, and a third generates a concise, brand-aligned response. If any of these steps lag, the dialogue falters. On Azure, they don’t. Azure Cosmos DB manages conversational memory and agent state across dedicated containers for short-term exchanges, long-term history, and vector search. Sharded DiskANN indexing powers semantic lookups that resolve in the 15–20 millisecond range—fast enough that the customer never feels a pause. Microsoft Phi’s model Phi-4 as well as Azure OpenAI in Foundry Models like o3-mini and o4-mini, provide the reasoning, and Azure Container Apps scale elastically, so performance holds steady during event-driven bursts, such as campaign broadcasts that can push the platform from a few to thousands of conversations per minute, and during daily peak-hour surges. To support that level of responsiveness, we run Azure Container Apps on the Pay-As-You-Go consumption plan, using KEDA-based autoscaling to expand from five idle containers to more than 160 within seconds. Meanwhile, Microsoft Orleans coordinates lightweight in-memory clustering to keep conversations sleek and flowing. The results are tangible. Retrieval-augmented generation recall improved from 50 to 70 percent. Execution speed is about 50 percent faster. For SleekFlow’s customers, that means carts are recovered before they’re abandoned, leads are qualified in real time, and support inquiries move forward instead of stalling out. With Azure handling the complexity under the hood, conversations flow naturally on the surface—and that’s what keeps customers engaged. Secure enough for enterprises, human enough for customers AgentFlow was built with security-by-design as a first principle, giving businesses confidence that every interaction is private, compliant, and reliable. On Azure, every AI agent operates inside guardrails enterprises can depend on. Azure Cosmos DB enforces strict per-tenant isolation through logical partitioning, encryption, and role-based access control, ensuring chat histories, knowledge bases, and embeddings remain auditable and contained. Models deployed through Azure AI Foundry, including Azure OpenAI and Microsoft Phi, process data entirely within SleekFlow’s Azure environment and guarantees it is never used to train public models, with activity logged for transparency. And Azure’s certifications—including ISO 27001, SOC 2, and GDPR—are backed by continuous monitoring and regional data residency options, proving compliance at a global scale. But trust is more than a checklist of certifications. AgentFlow brings human-like fluency and empathy to every interaction, powered by Azure OpenAI running with high token-per-second throughput so responses feel natural in real time. Quality control isn’t left to chance. Human override workflows are orchestrated through Azure Container Apps and Azure App Service, ensuring AI agents can carry conversations confidently until they’re ready for human agents. Enterprises gain the confidence to let AI handle revenue-critical moments, knowing Azure provides the foundation and SleekFlow provides the human-centered design. Shaping the next era of conversational AI on Azure The benefits of Azure show up not only in customer conversations but also in the way our own teams work. Faster processing speeds and high token-per-second throughput reduce latency, so we spend less time debugging and more time building. Stable infrastructure minimizes downtime and troubleshooting, lowering operational costs. That same reliability and scalability have transformed the way we engineer AgentFlow. AgentFlow started as part of our monolithic system. Shipping new features used to take about a month of development and another week of heavy testing to make sure everything held together. After moving AgentFlow to a microservices architecture on Azure Container Apps, we can now deploy updates almost daily with no down time or customer impact. And this is all thanks to native support for rolling updates and blue-green deployments. This agility is what excites us most about what's ahead. With Azure as our foundation, SleekFlow is not simply keeping pace with the evolution of conversational AI—we are shaping what comes next. Every interaction we refine, every second we save, and every workflow we streamline brings us closer to our mission: keeping conversations sleek, flowing, and valuable for enterprises everywhere.Join our free livestream series on using Microsoft IQ with Python
Join us for a new 3-part livestream series where we take a deep technical look at Microsoft IQ, the knowledge layer for the next generation of AI experiences. You'll learn how Foundry IQ, Work IQ, and Fabric IQ can be used to ground AI systems in organizational knowledge, workplace context, and structured business data. Our series will cover: Foundry IQ for multi-source agentic retrieval on search indexes, SharePoint, websites, and more Work IQ for user-specific retrieval of M365 data, like Teams chats, emails, and calendar events Fabric IQ for retrieval of data stored in OneLake, via Fabric ontologies and data agents Building agents with Microsoft Agent Framework to connect to Foundry IQ, Fabric IQ, and Work IQ Throughout the series, we’ll use Python for all examples and share full code so you can run everything yourself in your own Foundry projects. 👉 Register for the full series. In addition to the live streams, you can also join the Microsoft Foundry Discord to ask follow-up questions after each stream. If you are new to generative AI with Python, start with our 9-part Python + AI series, which covers topics such as LLMs, embeddings, RAG, tool calling, MCP, and agents. If you are new to Microsoft Agent Framework, watch our 6-part Python + Agent series which dives deep into agents and workflows. To learn more about each live stream or register for individual sessions, scroll down: Day 1: Foundry IQ 28 July, 2026 | 5:00 PM - 6:00 PM (UTC) Coordinated Universal Time Register for the stream on Reactor In the first session of our Microsoft IQ Deep Dive with Python series, we’ll kick things off with an introduction to the Microsoft IQ family: Foundry IQ, Work IQ, Fabric IQ, and Web IQ. We’ll then take a deeper look at Foundry IQ (Azure AI Search), exploring how it helps agents and applications work with curated knowledge and organizational context. We'll build a knowledge base and connect it to multiple knowledge sources, including the new IQs, MCP servers, and search indexes built from ingested data. Then we'll perform multi-source agentic retrieval on the knowledge base, which executes queries in parallel and merges the results with state-of-the-art ranking models. Finally, we will build an agent in Python using Microsoft Agent Framework and ground the agent's responses in results from the Foundry IQ knowledge base. All code demos will use Python and will be available in an open-source repository for you to deploy yourself. After the stream, join office hours in the Microsoft Foundry Discord to ask follow-up questions. Day 2: Work IQ 29 July, 2026 | 5:00 PM - 6:00 PM (UTC) Coordinated Universal Time Register for the stream on Reactor In the second session of our Microsoft IQ Deep Dive with Python series, we’ll focus on Work IQ and how it brings workplace context into AI-powered experiences. We’ll explore how developers can use Work IQ through APIs, A2A patterns, MCP integration, and tool-based workflows. We’ll look at two practical tool examples, then show how Work IQ can be used from Copilot and from a Microsoft Agent Framework agent. All code demos will use Python and will be available in an open-source repository for you to deploy yourself. After the stream, join office hours in the Microsoft Foundry Discord to ask follow-up questions. Day 3: Fabric IQ 30 July, 2026 | 5:00 PM - 6:00 PM (UTC) Coordinated Universal Time Register for the stream on Reactor In the final session of our Microsoft IQ Deep Dive with Python series, we’ll explore Fabric IQ and how it connects AI experiences to structured business data. We’ll introduce the key concepts behind Fabric IQ, including ontologies and data agents, and show how they help describe, organize, and reason over operational data stored in OneLake. We’ll use the Microsoft Fabric API SDK in Python to connect to Fabric IQ, so that we can programmatically configure ontologies and answer questions about our data. All code demos will use Python and will be available in an open-source repository for you to deploy yourself. After the stream, join office hours in the Microsoft Foundry Discord to ask follow-up questions.Mastering Query Fields in Azure AI Document Intelligence with C#
Introduction Azure AI Document Intelligence simplifies document data extraction, with features like query fields enabling targeted data retrieval. However, using these features with the C# SDK can be tricky. This guide highlights a real-world issue, provides a corrected implementation, and shares best practices for efficient usage. Use case scenario During the cause of Azure AI Document Intelligence software engineering code tasks or review, many developers encountered an error while trying to extract fields like "FullName," "CompanyName," and "JobTitle" using `AnalyzeDocumentAsync`: The error might be similar to Inner Error: The parameter urlSource or base64Source is required. This is a challenge referred to as parameter errors and SDK changes. Most problematic code are looks like below in C#: BinaryData data = BinaryData.FromBytes(Content); var queryFields = new List<string> { "FullName", "CompanyName", "JobTitle" }; var operation = await client.AnalyzeDocumentAsync( WaitUntil.Completed, modelId, data, "1-2", queryFields: queryFields, features: new List<DocumentAnalysisFeature> { DocumentAnalysisFeature.QueryFields } ); One of the reasons this failed was that the developer was using `Azure.AI.DocumentIntelligence v1.0.0`, where `base64Source` and `urlSource` must be handled internally. Because the older examples using `AnalyzeDocumentContent` no longer apply and leading to errors. Practical Solution Using AnalyzeDocumentOptions. Alternative Method using manual JSON Payload. Using AnalyzeDocumentOptions The correct method involves using AnalyzeDocumentOptions, which streamlines the request construction using the below steps: Prepare the document content: BinaryData data = BinaryData.FromBytes(Content); Create AnalyzeDocumentOptions: var analyzeOptions = new AnalyzeDocumentOptions(modelId, data) { Pages = "1-2", Features = { DocumentAnalysisFeature.QueryFields }, QueryFields = { "FullName", "CompanyName", "JobTitle" } }; - `modelId`: Your trained model’s ID. - `Pages`: Specify pages to analyze (e.g., "1-2"). - `Features`: Enable `QueryFields`. - `QueryFields`: Define which fields to extract. Run the analysis: Operation<AnalyzeResult> operation = await client.AnalyzeDocumentAsync( WaitUntil.Completed, analyzeOptions ); AnalyzeResult result = operation.Value; The reason this works: The SDK manages `base64Source` automatically. This approach matches the latest SDK standards. It results in cleaner, more maintainable code. Alternative method using manual JSON payload For advanced use cases where more control over the request is needed, you can manually create the JSON payload. For an example: var queriesPayload = new { queryFields = new[] { new { key = "FullName" }, new { key = "CompanyName" }, new { key = "JobTitle" } } }; string jsonPayload = JsonSerializer.Serialize(queriesPayload); BinaryData requestData = BinaryData.FromString(jsonPayload); var operation = await client.AnalyzeDocumentAsync( WaitUntil.Completed, modelId, requestData, "1-2", features: new List<DocumentAnalysisFeature> { DocumentAnalysisFeature.QueryFields } ); When to use the above: Custom request formats Non-standard data source integration Key points to remember Breaking changes exist between preview versions and v1.0.0 by checking the SDK version. Prefer `AnalyzeDocumentOptions` for simpler, error-free integration by using built-In classes. Ensure your content is wrapped in `BinaryData` or use a direct URL for correct document input: Conclusion Using AnalyzeDocumentOptions provides a cleaner and more reliable way to work with query fields in Azure AI Document Intelligence using C#. By aligning with the latest SDK approach, developers can simplify implementation, reduce common errors, and improve code maintainability. Keeping up with SDK enhancements and recommended practices ensures more accurate and efficient document data extraction. As Azure AI capabilities continue to evolve, adopting modern integration patterns will help you build scalable and future-ready document processing solutions with greater confidence. Reference Official AnalyzeDocumentAsync Documentation. Official Azure SDK documentation. Azure Document Intelligence C# SDK support add-on query field.Building Agentic Systems on Azure: Microsoft Foundry Agents SDK vs Microsoft Agent Framework
In my recent experience as a Senior Consultant at Microsoft, I’ve been actively involved in designing and delivering AI-driven solutions, with a strong focus on building intelligent agents using modern frameworks. Along the way, I've built agents using both Microsoft Foundry Agents SDK (hereafter "Agents SDK") and Microsoft Agent Framework (MAF) Both approaches are powerful and capable. However, once you move beyond simple proofs of concept, the developer experience and architectural patterns start to differ significantly. This article provides a practical comparison based on real implementation experience and aims to help developers choose the right approach. Approach 1: Agents SDK Agents SDK provides a straightforward way to create agents with integrated tools and models. Example: Creating an Agent from azure.ai.projects import AIProjectClient from azure.ai.agents.models import AzureAISearchTool, AzureAISearchQueryType from azure.identity import DefaultAzureCredential client = AIProjectClient(credential=DefaultAzureCredential(), endpoint=os.getenv("AZURE_AI_PROJECT_ENDPOINT")) # Configure tools ai_search = AzureAISearchTool( index_connection_id=conn_id, index_name="my-index", query_type=AzureAISearchQueryType.SEMANTIC, ) # Create agent (persisted in Foundry portal) agent = client.agents.create_agent( model=os.getenv("AZURE_AI_AGENT_DEPLOYMENT_NAME"), name="MyAgent", instructions="You are a helpful assistant.", tool_resources=ai_search.resources, tools=ai_search.definitions, ) # Run conversation thread = client.agents.threads.create() client.agents.messages.create(thread_id=thread.id, role="user", content="Hello") run = client.agents.runs.create(thread_id=thread.id, agent_id=agent.id) What this approach provides Native integration with Azure AI services (OpenAI, AI Search, MCP) Managed execution environment Simple and quick agent setup Conceptually, this approach can be summarized as: Model + Tools + Execution Strengths ✅ Rapid development and onboarding ✅ Strong integration within the Azure ecosystem ✅ Well-suited for single-agent or tool-driven use cases ✅ Minimal infrastructure overhead Challenges observed in practice As the complexity of scenarios increases, certain limitations become more visible: Multi-agent workflows require custom orchestration logic Agent handoffs must be implemented manually Context sharing across agents requires additional design effort While this approach offers flexibility, it shifts orchestration complexity to the developer. Approach 2: Microsoft Agent Framework (MAF) Microsoft Agent Framework introduces a higher-level abstraction, focused on agent orchestration and system design. Creating an Agent from agent_framework import Agent, WorkflowBuilder, Message from agent_framework.foundry import FoundryChatClient from azure.identity import DefaultAzureCredential client = FoundryChatClient( project_endpoint=os.getenv("FOUNDRY_PROJECT_ENDPOINT"), model=os.getenv("FOUNDRY_MODEL_DEPLOYMENT_NAME"), credential=DefaultAzureCredential(), ) # Create agents (in-process only, not persisted in portal) researcher = Agent(client, name="ResearcherAgent", instructions="Research topics thoroughly.") writer = Agent(client, name="WriterAgent", instructions="Write concise summaries.") # Build and run multi-agent workflow workflow = WorkflowBuilder(start_executor=researcher).add_edge(researcher, writer).build() async for event in workflow.run(Message("user", "Summarize migration best practices"), stream=True): print(event.content) What this approach provides Built-in orchestration capabilities Native support for multi-agent workflows Structured agent lifecycle management Context and memory handling Conceptually, this can be viewed as: Agents + Orchestration + System Design Observations from implementation When implementing similar use cases using MAF: Agent responsibilities became clearly defined Routing and delegation patterns were significantly simplified Overall system architecture became easier to maintain and scale This approach encourages thinking in terms of agent ecosystems rather than isolated agents. Architecture Comparison Agents SDK Microsoft Agent Framework (MAF) Choosing the Right Approach Use Agents SDK when: You need rapid development for a single-agent use case The workflow is relatively straightforward You prefer flexibility and lower-level control Use Microsoft Agent Framework when: You are designing multi-agent systems Your solution requires routing, delegation, or handoffs Long-term scalability and maintainability are essential Pros and Cons Summary Agents SDK Pros Easy to get started Strong Azure integration Flexible design Cons Manual orchestration required Limited native multi-agent support Complexity increases as scenarios grow Microsoft Agent Framework (MAF) Pros Built-in orchestration Native multi-agent support Scalable and structured architecture Cons Learning curve for new developers More opinionated framework design Reduced low-level control compared to SDK-based approach References and Repositories 🔗 Microsoft Agent Framework (MAF) Microsoft Agent Framework – GitHub Repository Microsoft Agent Framework Samples – Tutorials & Examples Workflow Samples (Multi-agent patterns) FoundryChatClient sample (Python) Agent Framework demos - GitHub Source 📘 Documentation Microsoft Agent Framework Overview (Microsoft Learn) Agent Framework + Microsoft Foundry provider docs 🔗 Azure AI Projects / Agents SDK Azure AI Projects SDK – Python (GitHub Source) Azure AI Projects Agents (.NET SDK repo) 📘 Documentation Azure AI Projects SDK (Python) – Microsoft Learn Azure AI Agents SDK – Microsoft Learn Conclusion Azure AI Projects and Microsoft Agent Framework both play important roles in the modern agent development landscape. Agents SDK enables quick and flexible agent development Microsoft Agent Framework enables structured, scalable agent systems In practice, the choice depends on whether you are building a single agent feature or a multi-agent system. Final Thought Agents SDK helps you get started quickly. Microsoft Agent Framework helps you scale with confidence In a follow-up blog, I’ll dive into how the M365 Agents SDK compares with Microsoft Agent Framework, especially in the context of enterprise productivity and Copilot experiences.
Building an End-to-End Azure RAG Strategy Agent with MS Foundry
High-Level Architecture This architecture represents an end-to-end Retrieval-Augmented Generation (RAG) pipeline where raw documents are ingested from Azure Blob Storage, processed using Document Intelligence, transformed into embeddings via Azure OpenAI, and indexed in Azure AI Search for hybrid retrieval. A Foundry/MAF-based agent orchestrates query processing by combining user input with relevant search results and generates contextual responses, which are exposed through a FastAPI or CLI interface. This solution is composed of two main layers: 1. Data Ingestion Layer (RAG Pipeline) This layer transforms raw enterprise documents into searchable knowledge. Flow: Raw documents stored in Azure Blob Storage Supported formats: PDF, DOCX, PPTX, images, etc. Document Intelligence extraction Extracts: Text Tables Key-value pairs Structure Writes output as structured JSON back to Blob (processed/) Chunking + Embedding Documents are split into chunks Each chunk is embedded using Azure OpenAI (text-embedding-*) Indexing into Azure AI Search Creates a hybrid index: Keyword search Semantic ranking Vector search Enables flexible retrieval strategies 2. Query Layer (Strategy Agents) This layer enables intelligent query answering. Flow: User sends a query via: FastAPI endpoint CLI interface Query is handled by: Microsoft Agent Framework (MAF) agent Running on Azure AI Foundry Agent: Queries Azure AI Search Retrieves top relevant chunks Injects them into LLM prompt LLM generates grounded response This follows the standard RAG pattern: Retrieval → Augmentation → Generation End-to-End Flow Key Azure Services Used Service Purpose Azure Blob Storage Raw + processed document storage Azure AI Document Intelligence Extract structured content Azure OpenAI Embeddings + LLM generation Azure AI Search Hybrid retrieval engine Azure AI Foundry Agent orchestration Microsoft Agent Framework Agent execution layer Why this Architecture Matters This solution goes beyond basic RAG and provides: Hybrid Retrieval Combines keyword + semantic + vector search Improves recall and accuracy Structured Document Parsing Handles complex enterprise documents Extracts tables and metadata Agent-Based Orchestration Enables reasoning over retrieval results Extensible for multi-agent workflows Scalable Data Pipeline Supports continuous ingestion Works with large document collections Enterprise Considerations Use Managed Identity for secure service access Apply RBAC on Cosmos DB / Search / Storage Enable Private Endpoints for network isolation Use Guardrails + Evaluations in Foundry Summary This repository demonstrates a production-ready Azure RAG architecture: Ingest → Extract → Chunk → Embed → Index Retrieve → Reason → Generate Powered by Azure AI Foundry + Agent Framework By combining data engineering + AI orchestration, it enables enterprise AI systems that are: Accurate Grounded Extensible Repo: https://github.com/snd94/azure-rag-strategy-agent Please refer to the Microsoft Learn Documentation for further information: Azure AI Search documentation - Azure AI Search | Microsoft Learn Document Intelligence documentation - Quickstarts, Tutorials, API Reference - Foundry Tools | Microsoft Learn How to generate embeddings with Azure OpenAI in Microsoft Foundry Models - Microsoft Foundry | Microsoft Learn How to generate embeddings with Azure OpenAI in Microsoft Foundry Models - Microsoft Foundry | Microsoft Learn Microsoft Agent Framework Overview | Microsoft Learn What is Microsoft Foundry? - Microsoft Foundry | Microsoft LearnWhen RAG Hits the Wall: Designing Systems That Scale from 1,000 to 1 million Documents
Introduction Retrieval-Augmented Generation (RAG) has quickly become the default architecture for grounding Large Language Models (LLMs) in enterprise data. And at small scale, it works exceptionally well. 100 documents → Excellent accuracy 1,000 documents → Still predictable With around 100 documents, RAG systems tend to produce highly accurate responses. Even at 1,000 documents, behavior remains predictable and reliable. However, as systems grow beyond tens of thousands - and especially into the range of hundreds of thousands or millions of documents - many implementations begin to degrade in surprising ways. Latency begins to rise nonlinearly. Retrieval precision declines, costs increase, and responses grow inconsistent. What looks like a model issue is usually an architectural one. The Hidden Theory Behind Early RAG Success Early RAG systems work well not because they are perfectly designed, but because small datasets are forgiving. In smaller corpora, irrelevant retrieval is naturally rare. Semantic similarity remains tightly clustered, and noise does not overwhelm signal. This creates an illusion of robustness - systems seem accurate even when the underlying retrieval strategy is weak. As scale increases, this illusion disappears. Breaking Point #1: Chunk Explosion (Entropy Growth) What Happens Most ingestion pipelines rely on token-based chunking: Document -> Fixed-size chunks -> Embed everything As document count increases, the system experiences entropy growth: The number of chunks grows faster than the number of documents, leading to a dense and noisy vector space. Similar information becomes fragmented, and retrieval precision drops. This is a manifestation of the curse of dimensionality - as the number of vectors increases, distance metrics lose meaning, and “nearest neighbors” stop being truly relevant. The Shift: Structural Information Retrieval To solve this production-grade RAG systems reintroduce structure. Instead of blindly splitting text, semantic chunking aligns content with logical boundaries like headings and sections. This preserves meaning and improves retrieval quality. Deduplication removes repeated templates and boilerplate, reducing unnecessary noise in the system. Hierarchical indexing allows retrieval to operate at multiple levels - document, section, and chunk - making search both more efficient and more accurate. These changes restore order in the vector space and significantly improve retrieval performance. Breaking Point #2: Vector Search Saturation What Happens As data grows, latency becomes one of the biggest bottlenecks. Many systems rely on runtime-heavy operations such as generating embeddings on demand or querying large, unpartitioned indexes. This leads to unbounded computation and poor scalability. Over time, retrieval cost trends toward linear complexity. Cache inefficiencies increase, and tail latency begins to dominate the user experience. The Shift: Systems Thinking Scaling RAG requires applying distributed systems principles. Partitioned indexes reduce the search space, allowing queries to operate on smaller, more relevant subsets of data. Precomputed embeddings shift expensive computation to ingestion time, eliminating runtime overhead. Caching strategies, informed by real-world usage patterns, significantly improve performance by reusing frequent query results. Together, these changes make latency predictable and systems more cost-efficient. The Final Trap: Context does not equal to Intelligence What Happens A common mistake in RAG systems is assuming that more context leads to better answers. In reality, LLMs are attention limited. As more tokens are added, attention becomes diluted, and the model struggles to focus on what matters. Excessive context introduces noise, reducing the overall quality of responses. The Shift: Information Compression Effective systems focus on quality over quantity. By limiting retrieval to the most relevant chunks, summarizing context, and grounding responses with citations, RAG systems achieve higher information density and better reasoning performance. What a Scalable RAG System Actually Represent At scale, RAG is no longer an LLM feature. It becomes a retrieval system with an LLM as a reasoning layer. Prototype RAG Production RAG Token chunking Structured IR Vector-only search Hybrid retrieval No ranking theory Reranking models Runtime-heavy Precomputed pipelines More context Information compression Final Insight Scaling RAG is not primarily a machine learning problem. It is a combination of information retrieval and distributed systems engineering, with the LLM acting as the final layer. Closing Thought If your RAG system works with 1,000 documents, you’ve validated an idea. If it works with 1 million documents, you’ve respected theory - and built an architecture. References RAG and Generative AI - Azure AI Search | Microsoft Learn Chunk and Vectorize by Document Layout - Azure AI Search | Microsoft Learn Chunk Documents - Azure AI Search | Microsoft Learn Hybrid Search Overview - Azure AI Search | Microsoft Learn
Confidence-Aware RAG: Teaching Your AI Pipeline to Acknowledge Uncertainty
Introduction Retrieval-Augmented Generation (RAG) has become the standard architecture for grounding Large Language Models (LLMs) with enterprise data. By retrieving relevant documents before generating a response, RAG helps reduce hallucinations compared to relying on model knowledge alone. However, an important limitation remains in most implementations: RAG systems can produce confident-sounding answers even when the underlying data is incomplete, irrelevant, or missing. This happens when: • Retrieved documents are loosely related to the query • The answer exists partially but lacks key details • Retrieved sources contradict each other • The query falls entirely outside the knowledge base In enterprise environments, this behavior carries real risk. A reliable AI system must not only answer well - it must also know when not to answer. This article presents a practical confidence-aware RAG architecture using three layered strategies: retrieval confidence scoring, citation validation, and LLM-based abstention - all implemented with Azure AI Search and Azure OpenAI. The Problem: Confident Hallucination Consider a real-world enterprise scenario. An employee asks: "What is our company's parental leave policy for contractors?""What is our company's parental leave policy for contractors?" The knowledge base contains parental leave policies for full-time employees - but nothing specific to contractors. A standard RAG pipeline retrieves the closest matching document and confidently presents full-time employee policy as the answer. This outcome is worse than returning no answer. The user trusts the system, acts on incorrect information, and the error may not surface until real consequences follow. This pattern is sometimes called hallucination laundering - the RAG architecture creates the appearance of factual grounding while the response is not actually supported by the retrieved evidence. Fixing this requires deliberate confidence checkpoints at each stage of the pipeline. Architecture Overview A standard RAG pipeline follows a simple path: User Query → Retrieve Documents → Generate Answer A confidence-aware pipeline adds two explicit decision checkpoints: Each layer catches failures the previous one may miss. Together, they form a defense-in-depth approach to output reliability. Strategy 1: Retrieval Confidence Scoring The first checkpoint evaluates whether retrieved documents are genuinely relevant before passing them to the LLM. Azure AI Search returns a @search.rerankerScore when semantic ranking is enabled - a value on the 0-4 scale that reflects how well each document matches the query intent, not just keyword overlap. from azure.search.documents import SearchClient from azure.identity import DefaultAzureCredential search_client = SearchClient( endpoint=AZURE_SEARCH_ENDPOINT, index_name="enterprise-knowledge-base", credential=DefaultAzureCredential() ) def retrieve_with_confidence(query: str, threshold: float = 1.5, top_k: int = 5): results = search_client.search( search_text=query, query_type="semantic", semantic_configuration_name="default", top=top_k, select=["content", "title", "source"] ) confident_results = [] for result in results: reranker_score = result.get("@search.rerankerScore", 0) if reranker_score >= threshold: confident_results.append({ "content": result["content"], "title": result["title"], "source": result["source"], "score": reranker_score }) return confident_results If no documents clear the threshold, the pipeline abstains rather than forcing a low-quality answer: results = retrieve_with_confidence(user_query, threshold=1.5) if not results: return { "answer": ( "I don't have enough information in the knowledge base to answer " "this question. Please contact the relevant team for assistance." ), "status": "abstained_retrieval" } Threshold tuning: Start at 1.5 on the 0-4 scale. Evaluate against a labeled test set and adjust based on your precision/recall requirements. Higher thresholds reduce false positives but may increase abstention on edge cases. Strategy 2: Citation Validation Even when retrieval scores are high, the LLM may synthesize information that does not exist in the retrieved context. Citation validation addresses this by requiring the model to ground every factual claim in a specific named source - and then programmatically verifying those citations exist in the retrieved set. from openai import AzureOpenAI client = AzureOpenAI( api_key=AZURE_OPENAI_API_KEY, azure_endpoint=AZURE_OPENAI_ENDPOINT, api_version="2025-12-01-preview" ) ANSWER_WITH_CITATIONS_PROMPT = """ You are an enterprise assistant. Answer the question using ONLY the provided context. RULES: 1. Every factual claim MUST include a citation in the format [Source: <title>]. 2. If the context does not contain enough information, respond with: "I don't have sufficient information to answer this question." 3. Do NOT infer, assume, or use knowledge outside the provided context. 4. If context partially answers the question, state what you know and explicitly note what information is missing. Context: {context} Question: {question} Answer: """ def generate_answer(question: str, context: str, sources: list) -> dict: prompt = ANSWER_WITH_CITATIONS_PROMPT.format( context=context, question=question ) response = client.chat.completions.create( model=AZURE_DEPLOYMENT_NAME, messages=[{"role": "user", "content": prompt}], temperature=0 ) answer = response.choices[0].message.content.strip() validation = validate_citations(answer, sources) return {"answer": answer, "citation_check": validation} The validation function checks that every citation in the answer maps to a document that was actually retrieved: import re def validate_citations(answer: str, sources: list) -> dict: cited = re.findall(r'\[Source:\s*(.+?)\]', answer) source_titles = {s["title"].lower().strip() for s in sources} valid, invalid = [], [] for citation in cited: if citation.lower().strip() in source_titles: valid.append(citation) else: invalid.append(citation) return { "total_citations": len(cited), "valid": valid, "invalid": invalid, "is_trustworthy": len(invalid) == 0 and len(cited) > 0 } If is_trustworthy is False, the pipeline flags the response for review or suppresses it: if not generation["citation_check"]["is_trustworthy"]: return { "answer": "I found related information but cannot provide a reliable answer based on the available sources.", "status": "abstained_citation" } Strategy 3: LLM-Based Abstention Scoring The third layer adds a second LLM call that acts as a quality judge - explicitly evaluating whether the generated answer is well-supported by the retrieved context, independent of citation formatting. ABSTENTION_JUDGE_PROMPT = """ You are an answer quality judge. Given a question, retrieved context, and a generated answer, evaluate whether the answer is fully supported by the context. Respond ONLY in JSON format: {{ "verdict": "supported" | "partial" | "unsupported", "confidence": <float between 0.0 and 1.0>, "reasoning": "<brief explanation>" }} Question: {question} Context: {context} Answer: {answer} """ def judge_answer(question: str, context: str, answer: str) -> dict: import json prompt = ABSTENTION_JUDGE_PROMPT.format( question=question, context=context, answer=answer ) response = client.chat.completions.create( model=AZURE_DEPLOYMENT_NAME, messages=[{"role": "user", "content": prompt}], temperature=0 ) return json.loads(response.choices[0].message.content.strip()) Integrate the judge with a confidence threshold of 0.6: judgement = judge_answer(user_query, context, generation["answer"]) if judgement["verdict"] == "unsupported" or judgement["confidence"] < 0.6: return { "answer": "I don't have sufficient information to answer this question confidently.", "status": "abstained_judge" } if judgement["verdict"] == "partial": generation["answer"] += ( "\n\nNote: This answer may be incomplete. " "Some aspects of your question were not covered in the available documents." ) End-to-End Pipeline Combining all three strategies gives a complete confidence-aware pipeline: def confidence_aware_rag(user_query: str) -> dict: # Layer 1: Retrieve with confidence gating results = retrieve_with_confidence(user_query, threshold=1.5) if not results: return { "answer": "I don't have enough information in the knowledge base to answer this.", "status": "abstained_retrieval" } context = "\n\n".join(r["content"] for r in results) # Layer 2: Generate with citation requirements generation = generate_answer(user_query, context, results) if not generation["citation_check"]["is_trustworthy"]: return { "answer": "I found related information but cannot provide a reliable answer.", "status": "abstained_citation" } # Layer 3: Judge the answer judgement = judge_answer(user_query, context, generation["answer"]) if judgement["verdict"] == "unsupported" or judgement["confidence"] < 0.6: return { "answer": "I don't have sufficient information to answer this question confidently.", "status": "abstained_judge" } if judgement["verdict"] == "partial": generation["answer"] += ( "\n\nNote: This answer may be incomplete. " "Some aspects of your question were not covered in available documents." ) return { "answer": generation["answer"], "status": "answered", "confidence": judgement["confidence"], "sources": [r["source"] for r in results[:3]] }def confidence_aware_rag(user_query: str) -> dict: # Layer 1: Retrieve with confidence gating results = retrieve_with_confidence(user_query, threshold=1.5) if not results: return { "answer": "I don't have enough information in the knowledge base to answer this.", "status": "abstained_retrieval" } context = "\n\n".join(r["content"] for r in results) # Layer 2: Generate with citation requirements generation = generate_answer(user_query, context, results) if not generation["citation_check"]["is_trustworthy"]: return { "answer": "I found related information but cannot provide a reliable answer.", "status": "abstained_citation" } # Layer 3: Judge the answer judgement = judge_answer(user_query, context, generation["answer"]) if judgement["verdict"] == "unsupported" or judgement["confidence"] < 0.6: return { "answer": "I don't have sufficient information to answer this question confidently.", "status": "abstained_judge" } if judgement["verdict"] == "partial": generation["answer"] += ( "\n\nNote: This answer may be incomplete. " "Some aspects of your question were not covered in available documents." ) return { "answer": generation["answer"], "status": "answered", "confidence": judgement["confidence"], "sources": [r["source"] for r in results[:3]] } Choosing the Right Strategies for Your Use Case Each strategy adds a layer of safety at a different cost. The right combination depends on the stakes involved in your deployment. Strategy Added Cost Latency Best For Retrieval Confidence Scoring None (uses existing search scores) None All RAG applications - this should be universal Citation Validation Minimal (regex post-processing) Negligible Regulated industries, compliance, audit trails LLM Abstention Judge One additional LLM call +1-3 seconds High-stakes decisions - financial, legal, medical For most enterprise applications, combining retrieval scoring and citation validation provides a strong baseline with minimal overhead. The judge layer is most valuable when incorrect answers carry significant business or compliance risk. Threshold calibration There is a meaningful tradeoff in threshold selection. Setting thresholds too high reduces hallucination but increases abstention - the system may refuse to answer even when reliable information is available. The recommended approach is to build a labeled evaluation set of query/answer pairs, run the pipeline at multiple threshold values, and select the point that meets your precision/recall requirements for the specific domain. When to Apply This Pattern Confidence-aware RAG is most valuable in deployments where: Data coverage is uneven - the knowledge base may have detailed coverage in some areas and gaps in others, making it difficult to predict when retrieval will be reliable Errors carry downstream consequences - healthcare documentation, legal and compliance search, financial reporting, and regulated industries where a wrong answer is worse than no answer Users have varying expertise - non-expert users may not recognize a plausible-sounding but incorrect response, making transparent uncertainty signals especially important Audit or traceability requirements apply - the ability to trace each answer back to a specific source with a confidence signal supports governance and review workflows Conclusion Building a RAG system that retrieves documents and generates responses is relatively straightforward. Building one that understands the limits of its own knowledge requires deliberate design. The three strategies covered here - retrieval confidence scoring, citation validation, and LLM-based abstention - form a layered defense against the most common failure mode in production RAG systems: the confident, well-formatted, completely unreliable answer. The most dangerous AI system is not one that fails openly. It is one that fails silently, with confidence. Teaching your pipeline to say "I don't know" is not a limitation. It is a feature that builds user trust and makes enterprise AI adoption sustainable over time.
